8 months agoOriginalTranslation
I would like to warn you urgently about this rip-off casino. At the beginning you win something, then you only have losses. Payments that are verifiably received are not credited to the player's account. I have now tried to get this refunded by the casino 20 times. Without success. Withdrawal requests are drawn out to the point where you run the risk of canceling amounts. If you do that, all games then go against the player until you lose everything. Cancellations are not accepted and the VIP service keeps persuading you to deposit more money. I strongly suspect manipulation.
- Fraud
- Delaying payments
- Problems are never solved
- Pure rip-off
Automatic translation:
50 Crowns Casino
8 months ago
Dear Mr Seidensticker,
Thank you for your feedback. We are very sorry to hear that you have encountered such difficulties while using our casino. We always strive to provide the best possible service to our customers and would like to clarify some of the issues that may have led to your dissatisfaction.
First of all, we want to assure you that all winnings made at our casino are completely legitimate and we meet all licensing requirements and fair play standards. All games are independently audited to ensure they are random and fair.
Regarding verified payments, we understand how frustrating this can be. Our payments go through a series of security checks to ensure the safety of both players and our system. We have reviewed your case and can confirm that all your withdrawal requests have been processed properly.
As for the refund from your active balance, your money has been successfully transferred to your bank account, as reported by the VIP department of the platform. From our side, the refund of your balance has been confirmed and sent.
As for your refund requests, we are always ready to help and do our best to resolve any issues. Our VIP service works hard to provide the highest level of support to our players.
If you feel that your requests have not been processed properly, we are ready to conduct additional checks and provide you with all necessary information.
We value your feedback and will do our best to improve our service. Please contact our support team if you have any further questions or concerns. We are always ready to help and provide you with the best possible experience at our casino.
We thank you for your patience and understanding.
Best regards,
50 Crowns Casino Team.
Thank you for your feedback. We are very sorry to hear that you have encountered such difficulties while using our casino. We always strive to provide the best possible service to our customers and would like to clarify some of the issues that may have led to your dissatisfaction.
First of all, we want to assure you that all winnings made at our casino are completely legitimate and we meet all licensing requirements and fair play standards. All games are independently audited to ensure they are random and fair.
Regarding verified payments, we understand how frustrating this can be. Our payments go through a series of security checks to ensure the safety of both players and our system. We have reviewed your case and can confirm that all your withdrawal requests have been processed properly.
As for the refund from your active balance, your money has been successfully transferred to your bank account, as reported by the VIP department of the platform. From our side, the refund of your balance has been confirmed and sent.
As for your refund requests, we are always ready to help and do our best to resolve any issues. Our VIP service works hard to provide the highest level of support to our players.
If you feel that your requests have not been processed properly, we are ready to conduct additional checks and provide you with all necessary information.
We value your feedback and will do our best to improve our service. Please contact our support team if you have any further questions or concerns. We are always ready to help and provide you with the best possible experience at our casino.
We thank you for your patience and understanding.
Best regards,
50 Crowns Casino Team.
