1. They are requesting unnecessary documents for account verification.
2. They do not process withdrawals even if you have submitted all the documents.
3. I have been advised by support team to log a complaint, but complaint department will take 8 weeks to investigate the issue.
They still reply to my e-mails, but their response is always same that compliance team is looking into it.
They will give you nothing except stress and disappointments.
I have now started legal process against them to resolve this issue as the amount they owe me is not a small amount.
STAY AWAY WITH THIS CASINO UNLESS YOU WANT TO GO THROUGH LOTS OF HASSELS TO GET YOUR MONEY BACK!!!!
- POOR CUSTOMER SERVICE
- THEY DON'T PAY
- COMPLAINT PROCEDURE IS UNAPPROPRIATE
- THIS IS FRAUD CASINO