milap82's reviews

Casino Guru

We want players to understand gambling.

5 months ago
This casino will not process your withdrawal. I withdrew £6,250.00 on 15/05/2024, but till date I have not received my money. I sent number of e-mails to their support team and their answer is that compliance team is dealing with it.
1. They are requesting unnecessary documents for account verification.
2. They do not process withdrawals even if you have submitted all the documents.
3. I have been advised by support team to log a complaint, but complaint department will take 8 weeks to investigate the issue.

They still reply to my e-mails, but their response is always same that compliance team is looking into it.

They will give you nothing except stress and disappointments.

I have now started legal process against them to resolve this issue as the amount they owe me is not a small amount.

STAY AWAY WITH THIS CASINO UNLESS YOU WANT TO GO THROUGH LOTS OF HASSELS TO GET YOUR MONEY BACK!!!!
Read moreRead less
  • POOR CUSTOMER SERVICE
  • THEY DON'T PAY
  • COMPLAINT PROCEDURE IS UNAPPROPRIATE
  • THIS IS FRAUD CASINO
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news