5 months agoOriginalTranslation
After using a "no deposit bonus" to test the casino worth €100, I ended up winning more than €2500, always knowing that the withdrawal limit was €100. It was clear in the Bonus information.
After the wager was fulfilled, I tried to withdraw the allowed winnings - €100. It took 5 days (crypto - only payment and withdrawal method) for them to start the validation process (which takes another 1 or 2 days), in which they asked me to send my passport to verify my identity.
They do not accept any other document that proves identity, including National ID card, Driver License Card, etc., which I promptly offered to send.
The terms and conditions do not mention the exclusive need to present a passport and the non-acceptance of another document issued by the government of your country.
In fact, the site's own verification process accepts the National ID card or driving license, which is later invalidated by the Casino's compliance department.
This is clearly an omission of information in the terms and conditions that they then use as a procedure to avoid paying the amounts won at the casino. In other words, SCAM!
Of the many casinos I use, it was the only one to date that requested the sending of a passport and rejects any and all other documents proving identification.
After the wager was fulfilled, I tried to withdraw the allowed winnings - €100. It took 5 days (crypto - only payment and withdrawal method) for them to start the validation process (which takes another 1 or 2 days), in which they asked me to send my passport to verify my identity.
They do not accept any other document that proves identity, including National ID card, Driver License Card, etc., which I promptly offered to send.
The terms and conditions do not mention the exclusive need to present a passport and the non-acceptance of another document issued by the government of your country.
In fact, the site's own verification process accepts the National ID card or driving license, which is later invalidated by the Casino's compliance department.
This is clearly an omission of information in the terms and conditions that they then use as a procedure to avoid paying the amounts won at the casino. In other words, SCAM!
Of the many casinos I use, it was the only one to date that requested the sending of a passport and rejects any and all other documents proving identification.
- RTG Good but they don't pay..
- Very friendly support via website but ineffective
- Missing and misleading terms and conditions
- Long payment processing time
- They refused to pay winnings because they only accepted Passport as proof of identity
- Very little variety of slots and few providers
Automatic translation:
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