Dear bulokemal,

We are genuinely concerned to hear about the trouble you've encountered with accessing your account and the lack of response from our support team. This is not the level of service we aim to provide, and we apologize for any frustration caused.

If you are having trouble logging in, there are several steps you can take. Firstly, please consider using the password reset feature on our website, which can often resolve access issues promptly. If this does not help or if you no longer have access to the email associated with your account, please contact us directly via email with your new email address and provide your personal details. We need this information to ensure the security of your account and to assist you efficiently.

Regarding the funds in your account, we take such matters very seriously. If you can provide us with more detailed information about your balance and the issues you're facing, we will investigate this as a priority. Our customer support team is here to ensure your experience with our casino is secure and enjoyable, and they will respond to your email as soon as they can.

Your experience at our casino should be enjoyable and hassle-free, and we are dedicated to making this right. We thank you for your patience and hope to resolve your issues promptly.

Kind regards,
Neospin Casino Team