hasan93's reviews

Casino Guru

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2 months agoOriginalTranslation
It's a complete garbage casino, the deposit rules are very strict, for example they send you a promotion, 100 free spins in return for your deposit, then you earn 10 euros with these free spins, but you can only use this money after fulfilling the bonus terms and conditions with real money.I can't believe how this casino got such a high rating here, 90% of games with bonus money are prohibitedGame RTPs are no more than 10%There aren't many games you can play with bonus money anyway.
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  • I don't see anything positive about the casino.
  • 90% of games with bonus money are prohibited
  • strict bonus rules
  • Casino loads very slowly
  • Games freeze and do not run normally.
  • and of course game RTP
Automatic translation:
Lex Casino
2 months ago
Dear player! We are sorry to hear that your experience with our casino did not meet your expectations. The RTP in our games is more than 96%. All games on our website are presented by official providers, which guarantees an honest result of bets in these games.

Our bonus terms and conditions are designed to ensure a fair and responsible gaming experience. Some of the bonuses and promotions we offer have specific usage and wagering requirements that you agreed to when you registered on our website. We would like to point out that the games available for wagering the bonus money are those that cannot be played with real money and that these are the terms and conditions of the provider.

If you have any questions or concerns, we are happy to help you find solutions.

Best regards,
Lex Casino!
3 months ago
The bonus rules are not fair and the rules mentioned here are not applied. There are different bonus rules. Max cashout is not unlimited, it is only limited to 5 times the bonus received.I request you to check the casino's bonus rules and update them here.
  • multiple game selection
  • Payments seem impossible
  • endless verification processes
  • unfair bonus conditions
  • Many games with bonus money are prohibited
  • RTPs are not original
  • Freezes in games and casino
Ninlay Casino
3 months ago
Dear hasan93,

Thank you for your feedback.

Our bonuses from the promo page have a maximum win of x10 only for some countries (Thailand, Japan, Brazil, Chile and Peru). For all others, the maximum win option does not apply. However, please note that winnings from bonus offers such as: Bonus Crab, purchased in-store bonuses or special offers via email have a maximum win of x5 of the original bonus amount, as stated in our terms and conditions.

If you have any difficulties with verification or withdrawal, you can contact our professional support team via Live Chat or email support@ninlay.com to resolve your issue. We will always be happy to assist you.

Your feedback helps us to improve our services in the future.

Best regards,
Ninlay Casino
3 months agoOriginalTranslation
There is absolutely no help, the live chat is useless, the verification process doesn't work, it's like a parrot repeating the same things.There is no help via email, nobody answers.I don't know the payment process, I haven't made a withdrawal yet.But in my opinion a withdrawal is not possible because the verification process is not advanced at all.In short, I don't recommend this casino very much.
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  • RTP normal
  • Game providers are very good
  • Bonus conditions are not fair
  • Help is not enough
  • Live support is of no use
  • It seems impossible to verify the account
Automatic translation:
Trustpilot_flash_alt
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