2 years agoOriginalTranslation
If you want to wait 3-5 days for your payout, you are welcome here. Made 1200€ out of 100€ and you can only withdraw 500 per day. I was tempted and gambled everything away. This is by far one of the worst casinos. If you clear up a lot, you can only pay out €500 per day. These are absolute rip offs. They know exactly that you gambled it away again and use it coldly. Pay through an n1 casino or preferably not at all. But this casino should be closed. I'm very frustrated it's a pity about the money could use it well...
- Long time to pay out
- Only 500€ per day
- Casino hangs from time to time
Automatic translation:
Lucky Heroes Casino
2 years ago
Dear Mxap0,
Thank you for sharing your experience with us, and we apologise for any frustration or inconvenience caused. We understand that timely payouts are important to our players, and we strive to process withdrawals as quickly as possible.
We would like to clarify that our withdrawal limits are based on the player's VIP level, and the full breakdown can be found in the terms and conditions. If you expand the 'Account balance, depositing and withdrawing funds' section and scroll to 6.11, you will find detailed information regarding the withdrawal limits corresponding to each VIP level.
We want to assure you that as long as the withdrawal requests are made and not cancelled before processing, we will always pay out the funds in full. We value transparency and fairness in our operations, and we strive to provide a positive experience for our players.
We appreciate your feedback and understanding, and we regret any disappointment you may have experienced. If there is anything else we can assist you with, please don't hesitate to contact us at [email protected].
Best regards,
The Lucky Heroes Team
Thank you for sharing your experience with us, and we apologise for any frustration or inconvenience caused. We understand that timely payouts are important to our players, and we strive to process withdrawals as quickly as possible.
We would like to clarify that our withdrawal limits are based on the player's VIP level, and the full breakdown can be found in the terms and conditions. If you expand the 'Account balance, depositing and withdrawing funds' section and scroll to 6.11, you will find detailed information regarding the withdrawal limits corresponding to each VIP level.
We want to assure you that as long as the withdrawal requests are made and not cancelled before processing, we will always pay out the funds in full. We value transparency and fairness in our operations, and we strive to provide a positive experience for our players.
We appreciate your feedback and understanding, and we regret any disappointment you may have experienced. If there is anything else we can assist you with, please don't hesitate to contact us at [email protected].
Best regards,
The Lucky Heroes Team
