2 years agoOriginalTranslation
The casino is very dubious for me and I have already had two bad experiences and would not recommend making a deposit here.
1. After depositing €20 and using the 2nd welcome bonus, I canceled the first bonus with a balance of €0.15. After that they deducted €20 from me as real money.
Ok, I thought maybe I didn't read the bonus rules completely.
2. When I made my fourth deposit, I activated the 4th welcome bonus beforehand. Here the support said I deactivated it again, although I only deleted the bonus from the third deposit before the deposit, so that I don't get real money deleted again.
I can only recommend everyone not to deposit money here, since your welcome bonuses are linked and the support does not provide any support and lies to you in order not to make an additional booking.
1. After depositing €20 and using the 2nd welcome bonus, I canceled the first bonus with a balance of €0.15. After that they deducted €20 from me as real money.
Ok, I thought maybe I didn't read the bonus rules completely.
2. When I made my fourth deposit, I activated the 4th welcome bonus beforehand. Here the support said I deactivated it again, although I only deleted the bonus from the third deposit before the deposit, so that I don't get real money deleted again.
I can only recommend everyone not to deposit money here, since your welcome bonuses are linked and the support does not provide any support and lies to you in order not to make an additional booking.
- Bonus Policy
- Bad support
- Not user friendly
Automatic translation:
Sloterra Casino
2 years ago
Good afternoon!
We are sorry about your bad experience at our casino.
Let's review your situation again :
1) In our casino, you can wager a deposit bonus until the bonus is cancelled due to reaching a balance of 0 or cancelled by the player himself. Therefore we recommend to cancel bonus if you want to make new deposit.
The following situation has occurred - you had an active 1st Welcome bonus and you made a deposit, so your deposit was attached to this bonus. Players often do this to finish the wager and get their winnings. If you cancel the bonus - a message pops up with information about the amount you will lose by cancelling the bonus.
2) All bonuses from the Welcome Pack are available for one time activation.
As we can see in our system, you activated the bonus on the 4th deposit, then cancelled it and made a deposit 6 minutes after that. Therefore, the bonus was not attached to your deposit and could not be added again.
We apologize for the miscommunication that occurred.
Thank you for your feedback, we have worked on the mistakes and added description from bonus conditions to activation tab, so that users do not miss this information.
Have a good day!
We are sorry about your bad experience at our casino.
Let's review your situation again :
1) In our casino, you can wager a deposit bonus until the bonus is cancelled due to reaching a balance of 0 or cancelled by the player himself. Therefore we recommend to cancel bonus if you want to make new deposit.
The following situation has occurred - you had an active 1st Welcome bonus and you made a deposit, so your deposit was attached to this bonus. Players often do this to finish the wager and get their winnings. If you cancel the bonus - a message pops up with information about the amount you will lose by cancelling the bonus.
2) All bonuses from the Welcome Pack are available for one time activation.
As we can see in our system, you activated the bonus on the 4th deposit, then cancelled it and made a deposit 6 minutes after that. Therefore, the bonus was not attached to your deposit and could not be added again.
We apologize for the miscommunication that occurred.
Thank you for your feedback, we have worked on the mistakes and added description from bonus conditions to activation tab, so that users do not miss this information.
Have a good day!
