2 weeks ago
The casino itself offers a nice gaming experience; the website is fast and you can win something in the games.
However, the withdrawal process is not so positive. The account was already verified in the past and now, for no apparent reason, needs to be verified again, and support just keeps stalling, saying the team is already working on it.
However, the withdrawal process is not so positive. The account was already verified in the past and now, for no apparent reason, needs to be verified again, and support just keeps stalling, saying the team is already working on it.
- good selection of games
- helpful live chat
- KYC takes a long time
- the KYC team doesn't respond to emails
Snatch Casino
1 week ago
Dear Skorp,
Thank you for your feedback. We’re committed to improving and will review your concerns carefully. KYC department may request additional documentation if required at any time. We aim to process it as quickly as possible, however, due to limited holiday availability, replies may take slightly longer. The team aims to prioritize security and fairness for all players at all times and we thank you for your patience.
Best regards,
Snatch Team.
Thank you for your feedback. We’re committed to improving and will review your concerns carefully. KYC department may request additional documentation if required at any time. We aim to process it as quickly as possible, however, due to limited holiday availability, replies may take slightly longer. The team aims to prioritize security and fairness for all players at all times and we thank you for your patience.
Best regards,
Snatch Team.
