After trying to pass verification on Sumsub, my documents were rejected and my account was blocked with the wording that they could not confirm my identity. Such nonsense. Initially, when registering, I asked support if they had problems with processing Russian passports, they said that there were no problems.

Although I know that it is almost impossible for Russian users to pass verification if you have a Sumsub or Veriff verifier. I had a similar situation with Basebet.

In general, if you have Russian documents, you shouldn't put your money here. You'll get your account blocked.

Casino Pixel checks the KYC through a third-party organization Sumsub. When I tried to pass verification, they rejected my documents and my profile remained unverified, because of this I cannot withdraw my funds. When contacting the casino support, they said that they could not help and said that you need to contact Sumsub directly.



This is not the first time I have encountered a problem when verifying Sumsub. Similar problems occurred on Fairspin and Tetherbet. Only in those 2 cases did the casino support help solve the problem, but here they completely shift responsibility from themselves to the third-party organization Sumsub.

Hi all. I'll tell you right away

I don't recommend playing here. They deliberately delay the verification process. This casino has the same shell on Fairspin, DestinyX. When you need to go through verification, you will encounter a problem that you may not be able to pass it because it will end in error.
From my own experience, I can say that this problem occurs due to the fact that the operation of the Sumsub identifier is not configured.
After an error in its operation, Tether support will feed you promises that the relevant department will contact you and it is unknown how long you will wait, maybe a day, maybe longer, despite the fact that they only respond in chat and not by mail. The chat history is not saved, so every time you will need to explain everything to a new operator.
And this is considering that they have the ability to upload documents in your profile for verification, but they still force you to go through the biometrics procedure on a third-party service.

Update 09.03.2024
As a result, I received an email from Tether themselves. Due to a verification error, they decided to close my account without manually reviewing or trying to verify again.

I will give the letter below



Hello,


We are writing to inform you about an update regarding your account on tether.bet. Unfortunately, your recent attempt to verify your identity has not been successful. As a result, we have made the decision to permanently close your account.

As per the Curacao Gaming Authority regulations, all players are required to complete a successful verification process to ensure fair and responsible gaming.

We want to remind you that according to our Terms and Conditions, which you have accepted upon opening the account, we have the full right to confiscate all funds, including your deposits. However, as a goodwill gesture from our side, we have decided to process your withdrawal and your remaining balance.



Please be aware that any attempts to open another account or engage in any other fraudulent activities will be met with strict enforcement of our rules and procedures. In such cases, all funds will be confiscated and donated to charity.

Kindly initiate a withdrawal request for the remaining balance.



Thank you for your understanding and cooperation.

Greetings to all. Were there any problems with withdrawing funds at this casino not so long ago? I have 3 withdrawals hanging for different amounts and different degrees of freshness, but they are all issued on litecoin. The first withdrawal is already coming to become overdue if it is not processed within the stated casino 72 hours. Interestingly, I don't have any transaction numbers, nothing more, except for the letters I received by email, respectively, I can't track the status of these transactions. In fact, the funds simply disappeared from the game balance.Prior to these events, I had a successful withdrawal of funds that was processed within an hour about a month ago. Why this time such a situation I can't understand. It all looks suspicious.

UPDATE TO MY SITUATION. 29.07.2022
3 days later I received my 6,397 ltc. Bitdice representative Mike and the team of Casino Guru Petronela and Andrej helped me solve my problem. For which I am very grateful to them.


There is one caveat that Mike referred to, that supposedly the situation on the crypto market is unstable, so withdrawals are processed longer than usual. But my opinion is that players should not worry about the current situation in the cryptocurrency market when withdrawing funds. Many casinos process transactions instantly regardless of this situation. After all, if the transaction is processed for a very long time, then the total amount of withdrawal received may be less than the one that was originally requested due to a drawdown in the market.