Signed up for this casino and sent all my documents before any dep It was a new casino to me so did not want to play win and then have a headache could not cash out while they take months to clear the Id Got a confirmation all documents were approved Go ahead and play Made a dep with gigadat won 400 cashed it out got it no problem great was happy thought casino was legit but then made another dep won now 4000 was so happy was rejected asked why now they need a selfie sent over 15 of them before Chris on live chat said was approved now waited over 30 days it's still pending the Live chat is useless they are like robots and I quote, your winning are with the financial team wait your turn Now after all this time they say their looking into fraud I played with no bonus and won fair Stay away from this casino They will put you through the wringer You cannot trust them I am still waiting for my 4000 and have never communicated what the issue is never
Dear mp8215mulready,
Thank you for your review!
We appreciate your feedback as it helps us to improve our service. We understand your frustration about this situation, and we would like to elaborate on it.
Prior to the withdrawal request, the additional investigation of the player's deposit took place. Regrettably, the ongoing investigation was delayed on the side of the payment provider, as a 3rd party payment providers are not a part of our organization, and we have limited options to influence them.
We wish our players to get only positive and amazing emotions, therefore, your withdrawal request was already confirmed. Wish you only good luck ahead!
Best regards,
Gslot Casino team