My withdrawal has been on hold since February-22-2022...I Mesage there support after the third day and I was told to be calm that my money will be sent to my crypto wallet, and after one 10days I Mesage their support again and he said I should send a message to an email stating my issue, which I did..
I got an automated response for the email I sent saying I my appeal has been raise that they will get back to me in few days .. few days was now looking like forever...
I waited for one month before they reply to my mail saying I should send my kyc documents so my account can be review which I did, which I did..
I got an email saying my kyc documents has be received that I will get an email from them in 14days or likely one month... It's more than a month now I haven't received anything from them... 1win is just another scamm casino site that people needs to stay off..
Funny enough, that was my first attempt on the site.. The last time I chat their support he keeps saying my money is safe as if 1winbet now render banking services, that I will get my payment with the excuse that their payment gateway is having issues (what a lie).. just stay way from this so call site..
- Withdrawal issue...
- Poor customer support
- They are rude