3 years agoOriginalTranslation
The only positive here is perhaps the design. Hello everyone, I deposited at beem casino on February 26th and won 470 euros with a bonus. These were canceled after 5 days and I only had 200 euros in my account. So far so good. I was only allowed to win 10 times my deposit with the bonus. So far so good. I tried to pay out these 200 euros. Namely on 05.03. No money seen yet. Documents have been submitted. In the chat you are only stalled and comforted. The casino contacted me because I allegedly completed my registration incorrectly. I should have entered in the Country field, not the country where I LIVE (like it does in other casinos, everywhere!!!... The case is) but the country where I'm from. Which is absolute bullshit, because then the site would have asked me for a foreign street, postcode and house number. And of course I can't do this because I live in Germany! I haven't had this problem in any casino so far. In each casino I entered the country where I live in the LAND or Country field! The beem casino has all the necessary documents from me, from me personally. Everything is correct. But I'm still being stalled with the reason I violated something. It would have to be checked and no idea what. Even the terms of use state that they ask for RESIDENCE and not your nationality. I hope someone can help me. I don't give money away that easily. Stay away from beem casino!!
- No payment
- Customer chat blocks and only comforts
- Verification takes forever!
- hands off
- My negative reviews will not be deleted until I have received my money
Automatic translation:
Beem Casino
3 years ago
Dear Ella092,
as we informed you already in personal communication, in this situation we are guided by the following paragraph of our Terms and Conditions:
4.3 The Company will collect certain minimum Player identification information from each Player who opens an account. The Company will not accept to open anonymous accounts or accounts in fictitious names such that the true beneficial owner is not known. The information required will include at least:
a. Player’s date of birth (showing that the player is over eighteen (18) years of age);
b. Player’s first and last name;
c. Citizenship;
d. Player’s credit card or banking information;
d. Player’s valid email address; and
e. Player’s username and a password.
Kind regards,
BeemCasino Team
as we informed you already in personal communication, in this situation we are guided by the following paragraph of our Terms and Conditions:
4.3 The Company will collect certain minimum Player identification information from each Player who opens an account. The Company will not accept to open anonymous accounts or accounts in fictitious names such that the true beneficial owner is not known. The information required will include at least:
a. Player’s date of birth (showing that the player is over eighteen (18) years of age);
b. Player’s first and last name;
c. Citizenship;
d. Player’s credit card or banking information;
d. Player’s valid email address; and
e. Player’s username and a password.
Kind regards,
BeemCasino Team
