cgeno2157's reviews

Casino Guru

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10 months ago
Finally!!!! A great experience with an online casino. Customer service is prompt. Requested a payout and after verifying my account (24 hours) my payout was processed immediately. Very grateful and thankful to have finally found a legitimate and honest online casino.
  • Prompt customer servixe
  • Super fast pay outs
  • Account verification done within 24 hours
  • Just make sure you request your full balance when withdrawing your winnings
11 months ago
I have been playing at this casino for quite some time and throughout my whole history you will find that I have NEVER bet more than $2.00 per spin. I recently won approximately $500…requested a payout of $400 but this casino is trying to say I placed ONE bet that was $20.00 and the maximum bet for the bonus I redeemed was $5 therefore I am unable to receive my winnings because I broke a rule. Like I said..I have NEVER bet more than $2 per spins. So I went back in to my play history and not only could I not find the bet I couldn’t find any history for the game they specified (Dorogans Gems). I know for a fact I never bumped my bet up 6 times to $20.00 and the fact that I couldn’t see my game history makes this sound extremely fishy. When I asked them to send me proof they didn’t respond until 4 days later and they sent me a screen shot of a one line chart that was supposedly proof of my bet. Again…looks and sounds very fishy. I asked for a complete play history for the two days that I played 8/2/2023 and 8/3:2023 they just sent another screen shot of what looks like a spreadsheet entry. I have attached a copy of what they sent. I’m sorry I do not believe them,…especially since my play history will most definitely prove that I never place bets that high. I feel so disrespected and hurt that they could do something like this
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1 year ago
Had a GREAT experience at SlotsWin!! Bonus was fair…play through acceptable and I received my winnings within 4 days no questions asked. Deposited via Bitcoin so no issues withdrawing via Bitcoin. I have also played at their sister casino Platinum Reals which was also a very good experience so I’m surprised at the fact that they have such a bad review rating. Is it possible that have learned a lesson from any wrong doings in the past and have improved??
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  • Fast bitcoin withdrawals
  • Great Bonuses
  • Friendly and prompt customer service
  • No negatives experienced so far
1 year ago
I am IMPRESSED!!! Great selection of games and decent bonuses. I’ll keep u posted on the payout process. Fingers crossed because I like what I see so far 😊
  • Great selection of games
  • Easy set up.
2 years ago
DO NOT PLAY AT THIS CASINO!!! I don’t think i can yell this one loud enough. I’m usually very good about vetting online casinos, especially since I’ve learned the hard way on more than one occasions. Now we all know these places will try to find any excuse to not pay you and usually have no problem finding one due to their ridiculous terms etc. Well this one took the cake for me. When they couldn’t find a reason because I make sure i comply with all regulations before even trying so that i don’t set myself up for disappointment…this casinos reason for not paying is because i haven’t made a deposit within 30 days of my request to withdraw. As a matter of fact my deposit was made on july 10th and my request to withdraw was August 15th….just 5 days shy. . You would think they would make an exception since prior to that i had made deposits in June, and May as well but nope….not good enough. What a complete slap in the face. Customer service is now non-existent. They wont even answer me anymore. Ps. The main reason I kept playing at this one is because they have the saucify games that I enjoy playing the most. Back to square one on funding a reputable saucify game provider 😣
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  • Saucify Games
  • Finds ridiculous reasons not to pay out winnings
  • Very slow customer service unless they are helping you with a deposit.
  • Purposely ignores customers when it comes to payout requests
  • Unfair terms!!!
2 years ago
I was very skeptical about this casino at first....especially after reading these horrible reviews HOWEVER, I was drawn to the fact that this casino allowed you to redeem no deposit bonuses at no limit and did not penalize you by denying a withdrawal because you took advantage of the no deposit bonuses. I know this first hand because I just received a $650 payout after using several of their no deposit bonuses. Not one mention about the fact. The payout was after redeeming one of their deposit bonuses and the terms weren't that favorable as there was a max on the amount I could request but I also learned that they DO also have better bonuses with no max cashout etc. If you don't see one under their promotions hop in to chat and simply ask. Support is amazing!!! They will almost always give you the best option for what you prefer and they always throw in extra free spins. I am so glad I didn't bypass this casino. If you're looking for a casino that processes fast payouts then this one isn't for you. They're limited as far as payout options but the friendliness and customer appreciation is top notch. Not only do they pamper you with free bonuses they just sent me an amazon gift card too :) I've had the most fun so far at Juicy Vegas. And this is my straight up honest review.....no....I don't work for the casino and I wasn't bribed to leave this review.
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  • excellent customer service
  • can redeem back to back no deposit bonuses without being penalized
  • slow payout, limited payout options
2 years ago
BEWARE!!!!!!! So it seems like anyone who requests a withdrawal automatically becomes a "skilled player" and is no longer eligible for any bonuses which is a bunch of BS if you ask me. I've only been playing online casino's for about 8 months now. I'm hardly a skilled player. I just got lucky and was able to request a $500 withdrawal which really isn't that much. Got slapped with that "skilled player" status immediately. Very disrespectful and unappreciative of their customers. Sounds like they don't like to payout which means they probably have issues managing their accounts. I wouldn't recommend this casino to anyone!!! I would also like to add that any casino that feels the need to punish or label you just for being fortunate enough to make it through their ridiculous "wager requirements" and then wish to withdraw their DESERVED winnings should most definitely be BLACKLISTED!!!!
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  • Unfairly labeled and banned from claiming any bonuses.
  • Questionable as far as having the means to payout any withdrawals. With so many people complaining you can't help but question their stability and ability to payout????!!!!!!
SlotsandCasino
2 years ago
Hello cgeno2157. Thank you for your message. Our system is the one that recognizes a player as a skilled player and immediately tags the player as such. Unfortunately, we are unable to remove this. We are sorry to hear that you consider this unfair. Our promotions are for our recreational players so that they have a better chance to win.
Your deserved winnings were sent to you on 04/01/2022.
That said, we hope you continue to enjoy our exciting games and betting opportunities and very much value your business!
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