The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

Dashboard
Overview Complaints Ranking System

zeninosilla's complaints

Current status Waiting for player to reply 4d 20h 15m 58s

Pledoo Casino - Player's account remains open despite repeated requests.

Opened Submitted: 19 Dec 2025
Safety Index:High
Our verdict Failed self-exclusion

TrueLuck Casino - Player's self-exclusion request was ignored.

Unresolved Submitted: 05 Oct 2025
Black points: 586
Disputed amount: €1,000
Safety Index:Very low
Our verdict Unjustified complaint

Spinrise Casino - Player’s account has not been closed.

Closed Submitted: 17 May 2025
Disputed amount: €500
Safety Index:High
Our verdict Case closed

ViperWin Casino - Player’s account has been reopened.

Resolved Submitted: 21 Mar 2025
Disputed amount: €1,000
Safety Index:Fresh casino
Our verdict Case closed

Rolletto Casino - Player’s account has been closed, delaying winnings withdrawal.

Resolved Submitted: 15 Mar 2025
Disputed amount: €3,800
Safety Index:High
Our verdict Case closed

PlayiO Casino - Player’s account is reopened after closure request.

Resolved Submitted: 08 Mar 2025
Disputed amount: €1,000
Safety Index:Above average
Our verdict Case closed

Kingmaker Casino - Player’s account is reopened against her wishes.

Resolved Submitted: 03 Feb 2025
Disputed amount: €1,065
Safety Index:Low
Our verdict Other

Roby Casino - Player questions account approval after self-exclusion.

Closed Submitted: 12 Dec 2024
Disputed amount: €1,500
Safety Index:High
Our verdict Case closed

Bruce Bet Casino - Player is encountering issues with account verification.

Resolved Submitted: 03 Apr 2024
Disputed amount: €5,000
Safety Index:Very low
Our verdict Player stopped responding

Snatch Casino - Player is experiencing difficulties with her deposit limit.

Closed Submitted: 21 Aug 2023
Disputed amount: €809
Safety Index:High
User Profile | Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.