Primedice Casino Review

The player from Turkey reported that his account at stake.com had been unexpectedly put into withdrawal only mode, which prevented him from placing any bets or withdrawing deposited funds. Despite having contacted the compliance team, he had received no clear explanation or satisfactory resolution. He was seeking the return of his 300k USDT deposit. The player confirmed that his account had been verified in 2023 and he had made a single deposit of 300k USDT. After depositing, he discovered his account in withdrawal mode and later noticed his balance had been deleted. The player reported that he had received no clear answers from his assigned VIP account managers and was told to contact the compliance team. After two weeks, he was notified that his account had been frozen. He then threatened to take legal action if his deposit was not refunded. We had reached out to the casino and invited them to participate in the resolution of this complaint. The player later informed us that his case had been resolved and asked for the complaint to be closed.

The player from Belgium had claimed that after winning 130k $ in baccarat, his account was restricted during his withdrawal attempt. He also mentioned not having received a response from the casino's support despite having an approximate balance of 260k $. However, the issue had been successfully resolved after the player contacted Stake Casino's customer support. As a result, we had marked the complaint as 'resolved' in our system.

The player from Argentina had his account suspended by Stake due to incomplete verification steps. Despite having provided the documents as requested, including credit card statements and payment receipts, the casino had rejected them and requested a utility bill which the player couldn't provide. The player lived in his brother's house and all utility bills were under his brother's name. The casino insisted on a utility bill under the player's name, causing frustration to the player. The player had decided to comply with the casino's request and decided to pay the utility bills for the next three months to have the necessary documentation. The complaint was closed as the player had agreed to cooperate with the casino's verification process.

The player from Lithuania had experienced difficulties with Level 3 and Level 4 verification at an online casino, despite having submitted the necessary documents. The player's documents had been repeatedly rejected, leading to an extended verification process. The player had communicated with the casino and the Complaints Team to resolve the issue. After numerous attempts and detailed instructions from the casino, the player had managed to provide the correct documents for verification. The casino had finally approved Level 3 and Level 4 verification, enabling the player to cash out their winnings. The player had thanked the Complaints Team for their assistance in resolving the issue.

The player from Quebec reported that Stake Casino claimed a linked account was associated to the player, supposedly banned due to location restrictions. The player denied creating this account. The player had not deposited any money or won any winnings, as he was unable to access the casino due to his account being in "withdraw only mode". He submitted his information and a driver's license for verification. The player later confirmed that the casino had allowed him to verify his account and stopped claiming that he had another main account. We marked the complaint as 'resolved' following the player's confirmation.

The player from France had experienced a delay in his Bitcoin withdrawal from an online casino due to an unconfirmed CPFP transaction with a low fee. He had made successful withdrawals in the past and this had been the first time he encountered a problem. The player had contacted both the wallet service provider and the casino. The wallet service provider had informed him that the transaction fees were too low and it would take time for the transaction to be processed. Eventually, the player was refunded and we had since marked the complaint as resolved.

The player from Chile had encountered issues with the account verification process while trying to withdraw $12.2k in winnings from Stake.com. Despite having provided 15 sets of pictures, multiple selfies, bank statements, credit card statements, and other documents for the KYC process, the player's withdrawal was continually denied. The Complaints Team had intervened and communicated with the casino, asking for clarification on the rejected documents and suggesting alternatives for verification. After a prolonged exchange, during which the casino requested additional documents and the player complied, the casino eventually lifted the restrictions on the player's account. The player confirmed the receipt of their funds but expressed dissatisfaction with the casino's service. The complaint was marked as 'resolved' by the Complaints Team.

The player from India had faced issues with Stake Casino due to account suspension and withdrawal blocks. He had initially completed level one KYC, but subsequent KYC levels had been rejected. Communication with Stake Casino had been unresponsive. After a series of discussions with the casino and the Complaints Team, the player's account had finally been verified for all 4 levels and the suspension had been lifted. However, the player had reported encountering bet limit issues, which the casino had stated were determined by the odds maker. The Complaints Team had marked the complaint as resolved, as the initial issue of account suspension and withdrawal blocks had been addressed.

The player from Costa Rica had been dealing with an extended verification procedure at stake.com, despite having submitted several documents to prove his identity. After depositing 1.837 btc a year prior, he had managed to increase this to 4.02 btc, but couldn't access these funds due to the unresolved verification. The player had experienced difficulties with the casino's 4-level verification process, particularly at level 3, which required proof of address. After lengthy correspondence and with the help of the Complaints Team, the casino finally verified the player's documents and removed the restrictions on his account. The player confirmed the resolution of his issue, as he had been able to withdraw most of his funds and continue gambling on the site.

The player from Albania had his account closed due to a gambling problem back in 2021. He had been able to open a new account and deposit funds recently. He had claimed to have self-excluded himself permanently from the casino due to his addiction. However, the casino had stated that the player was permanently banned for having multiple accounts, which was a violation of their terms of service. The player had disputed this claim, stating he only had two accounts. Despite the disagreement, the player had decided to accept a partial refund and asked to have the case marked as resolved.

The player from Germany deposited into his casino account. Shortly after the deposit, his account was suspended but was assured he could withdraw his balance. Despite the account being in 'withdrawal only mode', he's unable to withdraw his funds. The casino limited the player account because of suspicion of multi-accounting. However, after investigation, they realized everything was correct, so the player was able to withdraw their funds. We closed the complaint as resolved.

The player from Greece had his account blocked and his casino balance was withheld. We contacted the casino and found out that the player needed to finish verification of his account. After getting all the required documents for KYC, the casino provided internal checks, which took some time, but the account of the player was finally fully verified so we closed the complaint as resolved.

The player from Latvia was experiencing difficulties verifying his casino account due to unverified proof of income. We contacted the casino and found out that the player didn't provide the payslip from his work. Since the player had been unemployed for some time, the casino agreed to accept other documents, so the player uploaded a loan agreement as a proof of income. The paper was accepted and the player's account was finally verified therefore we closed the complaint as resolved.

The player's unable to withdraw her balance as she used a shared account to deposit into the casino. The casino has decided to pay out the player's winnings, and the player confirmed receipt of the payment afterwards.

The player from Estonia has requested a self-exclusion. Unfortunately, the enquiry was ignored and one of the accounts remained accessible. The case was successfully resolved, and the player got the refund.

The player from Russia had his account blocked for an audit after accumulating a substantial win. The casino informed us about the player exploiting some game bugs, however due to the insufficient evidence, the casino decided to pay out the player as act of generosity and the complaint is resolved.