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Michaela S.
Author
Michaela Skalla
Casino Analyst
Michaela works in Casino Guru as a Casino Analyst. She typically spends her days scouting for fresh information to add to our casino database, so that it always features only the most accurate data. Having lived half of her life abroad, it's clear that Michaela loves to travel and explore new places...
This review examines Prime Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Prime Casino scored a Very high Safety Index of 9.4, which places it among the safest and fairest online casinos on the internet. Proceed with reading our Prime Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index – Prime Casino fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Prime Casino, we read and assessed Terms and Conditions of Prime Casino in-depth. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.
Considering our estimates and the factual data we have collected, Prime Casino appears to be a very large online casino. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
To our knowledge, Prime Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
Taking into account all factors in our review, Prime Casino has scored a Safety Index of 9.4, representing a Very high value. This casino is an excellent option for most players who are in search of an online casino that is committed to fairness.
Note: To the best of our knowledge, Prime Casino is associated with 49 other online casinos. The Safety Index of Prime Casino takes into account the qualities of all the interconnected online casinos. Due to the link to other casinos, this casino has scored a higher Safety Index than it would have on its own.
T&Cs of Prime Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Prime Casino to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Prime Casino player complaints
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 0 complaints directly about this casino in our database, as well as 22 complaints about other casinos related to it. Because of these complaints, we've given this casino 484 black points in total, out of which 484 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Prime Casino user reviews and feedback
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Our database has a total of 8 user reviews of Prime Casino, giving it a Mixed User feedback rating. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Company information and licenses of Prime Casino
Prime Casino is in the ownership of Kinetic Digital and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
Prime Casino holds a gambling license in United Kingdom issued by United Kingdom Gambling Commission.
Withdrawal limits, win limits, and payment method options
Prime Casino supports 9 payment methods. This includes: Skrill, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, PayPal, Trustly Pay, ApplePay, Klarna.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Prime Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Prime Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Prime Casino as good.
Casino games and slots available at Prime Casino
Prime Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 72 providers. This includes NetEnt, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Playson, iSoftBet, ELK Studios, Push Gaming, Eyecon, BGaming, Wazdan, Lightning Box, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Relax Gaming, edict, Bullshark Games, Inspired Gaming, FBM Digital Systems., Fantasma Games, S Gaming, RFranco Games, Win Fast, Trusty Gaming, Backseat Gaming, G Games, Spribe, Gamomat, All For One Studios (ALL41), Galaxsys, GVG (Green Valley Games), NowNow Gaming, Bragg Gaming, RAW iGaming, Foxium, Bally Wulff, Amusnet, Givme Games, PG Soft (Pocket Games Soft), Reel Play, Gameburger Studios, Oryx Gaming, Gaming Corps, Switch Studios, Max Win Gaming, Stakelogic, Pulse 8 Studios, Peter & Sons, Zitro, Kalamba Games, Golden Hero, Apparat Gaming, STHLMGAMING, Just For The Win, Games Global, Cayetano, Stormcraft Studios, 4ThePlayer, Hacksaw Gaming.
Bonuses and codes offered by Prime Casino
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
We currently have 4 bonuses from Prime Casino in our database, which include:
10 FREE SPINS on Big Bass Bonanza
155 EXTRA SPINS on Football Cash Collect
151 EXTRA SPINS on Big Bass Splash
100% up to £25 and 50 extra spins
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
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Company info
Owner
Kinetic Digital
Operator
Skill On Net Limited
Platform
SkillOnNet
Established
2007
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Prime Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by Prime Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Prime Casino payment methods
Currencies
GBP
User reviews
User reviews of Prime Casino
This is a place to share experience with Prime Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I was banned from bonuses upon registering, deposited £20, wagered it 1x had £22 left. I went to withdraw and was told I am not able to as I am restricted. I contact support who tell me I am not allowed to withdraw as I broke bonus t&cs... total lies and if they actually checked they'd have seen i never claimed any bonus as they restricted me from the upon registering. Would not recommend. Especially if your on BRSK and dont have BetterIp, as you will get flagged upon signing up to 90% of these casinos. Unfortunately CGNAT is used on a few providers, I have to pay for my own IP just to avoid these issues Especially when support is this poor. Had to use resolver to complain and actually get my £22 released. What a joke.
Banned from bonuses upon registering
If your Internet provider uses CGNAT / Shared IPs. Stay away to avoid stress.
Great experience there, really good welcome bonus, and good promotions ! I recommend 100% this online casino. Also the wihdrawal are quite fast and KYC verification as well
PrimeCasino is a reliable online casino offering a wide selection of games and great bonuses. The site is easy to navigate and the support team is friendly and helpful. The games are of high-quality and the withdrawal process is quick and efficient. Overall, PrimeCasino is a great choice for online casino players.
here for fun is an exclusive casino with lots of slots and nice welcome bonuses. The customer service is excellent. The withdrawal process is fast and easy KYC.
A good casino that offers great bonuses and not a big but pretty good selection of games. From time to time I play here, no problems withdrawal, within 24 hours everything comes. Can not say that the casino is great, but deserves a solid 4.
Prime casino offers bonuses but doesn't implement them and even tells me by email that the management has decided not to give me a bonus. This decision is irrevocable! The only question is by what right? Why such arbitrary actions? The rating of this casino should be considered very quickly. I resign!
Prime casino bietet Bonis an, realsisiert siese aber nicht und teilt mir sogar per Mail mit, das das Mangement entschieden hat, mir keinen Bonus zu geben, Diese Entschgeidung ist unwiderruflich! Frage ist nur mit welchem Recht? Wieso solche willkürlichen Handlungen ? Die Bewertung dieses Casino sollte mal ganz schnell überlegt werden. Ich trete aus!
I do not know
weiss nichts
arbitrary, immoral decisions and denial of bonuses
willkürliche, unsittliche Entscheidungen und Verweigerungen von Bonis
It’s a pure scam. They say review documents in twelve hours but untrue. U can lose as much money as possible but as soon as withdraw ur talking to bots and nothing gets done. Stick to ladbrokes or paddy power these gangsters are based in Malta so when they rob u and THEY WILL. There is nothing I can do
Dont play here! there is no support, i didnt get a reply for three days and the support email address keeps bouncing back. wouldnt verify me as my bill wasnt in colour? never heard that one before.. avoid this casino do not sign up here!
None at all
lots of slots
No support
verification a nightmare
Discussion
Prime Casino discussion
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