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Prime Casino Review
Doesn't accept players from Ohio
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Find on Google
Payment methods
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • SOFORT Überweisung
  • PayPal
  • Trustly
Withdrawal limits
Not Limited for GBP
Kinetic Digital
2007
> $1,000,000
OverviewBonusesUser reviews18Safety Index explainedDiscussion1Payment methods9
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Prime Casino Review

Prime Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Prime Casino has a High Safety Index of 8.4, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Proceed with reading our Prime Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index – Prime Casino fairness and safety

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Prime Casino, we read and assessed Terms and Conditions of Prime Casino in-depth. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.

Considering our estimates and the factual data we have collected, Prime Casino appears to be a very large online casino. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

To our knowledge, Prime Casino is absent from any significant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All of that, together with other factors considered in our review, has resulted in Prime Casino having a Safety Index of 8.4, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.

Note: To the best of our knowledge, Prime Casino is associated with 47 other online casinos. The Safety Index of Prime Casino takes into account the qualities of all the interconnected online casinos. Due to the link to other casinos, this casino has scored a higher Safety Index than it would have on its own.

T&Cs of Prime Casino evaluated

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Prime Casino to be somewhat unfair.

Note: You can find our specific findings from the T&Cs evaluation here.

Prime Casino player complaints

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 0 complaints directly about this casino in our database, as well as 22 complaints about other casinos related to it. Because of these complaints, we've given this casino 630 black points in total, out of which 630 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Prime Casino user reviews and feedback

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Based on the 18 user reviews of Prime Casino in our database, it has a Good User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Company information and licenses of Prime Casino

Prime Casino is in the ownership of Kinetic Digital and has an annual revenue estimate greater than $1,000,000. This makes it a small to medium-sized online casino according to our classification.

Prime Casino holds a gambling license in United Kingdom issued by United Kingdom Gambling Commission.

Withdrawal limits, win limits, and payment method options

Prime Casino supports 9 payment methods. This includes: Skrill, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, SOFORT Überweisung, PayPal, Trustly, ApplePay.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
Unlimited No win limit
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. Languages and customer support options available at Prime Casino are displayed in the table below.

Language Website Customer support Live chat
English Yes Yes Yes

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Prime Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Prime Casino as good.

Casino games and slots available at Prime Casino

Prime Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.

The casino's game library includes titles from 71 providers. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, Playson, iSoftBet, Nextgen Gaming, ELK Studios, Push Gaming, Eyecon, Bally, Barcrest, Wazdan, Habanero, Lightning Box, Red Rake Gaming, Leander Games, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Williams Interactive, Realistic Games, Relax Gaming, edict, Greentube, Inspired Gaming, Fantasma Games, Grand Vision Gaming (GVG), Playzido, Authentic Gaming, Win Fast, Shuffle Master, Spribe, Gamomat, All For One Studios (ALL41), Bragg Gaming, Foxium, Reel Play, Gameburger Studios, G Games (Glück), Gaming Corps, Switch Studios, Slingo, Synot Games, Max Win Gaming, SlotMatrix, Crucible Gaming, Stakelogic, Pulse 8 Studios, Peter & Sons, Kalamba Games, STHLMGAMING, Games Global, Just For The Win, Light & Wonder, Reel Time Gaming, Cayetano, Stormcraft Studios, 4ThePlayer, Hacksaw Gaming.

Prime Casino bonus offers and codes

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 2 bonuses from Prime Casino in our database, and all offers are listed in the 'Bonuses' section.

Note: For more information about this casino's offers, check out our separate page dedicated to Prime Casino bonuses.

Bonuses

No Deposit Bonus:
Not available
Deposit Bonus:
Not available

Payment methods

Payment methods
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • SOFORT Überweisung
  • PayPal
  • Trustly
Withdrawal limits
Not Limited for GBP

Games

Slots
Roulette
Blackjack
No betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
Crash games

Language options

English website
English customer support
English live chat

Game providers

  • NetEnt
  • Nolimit City
  • Pragmatic Play
  • Playtech
  • Big Time Gaming
  • ELK Studios
  • IGT
  • Yggdrasil Gaming
CASINO SCREENSHOTS
primecasino_uk_homepage_desktop
primecasino_uk_promotions_desktop
primecasino_uk_homepage_mobile
primecasino_uk_promotions_mobile

Positives

  • Unique games filter
  • Unlimited monthly withdrawals
  • Live dealer games are available
  • Payments by PayPal are available

Negatives

  • Live chat is available only after registration

Interesting facts

  • Casino uses a chatbot for customers' interaction
  • Local version of popular international casino
Author & Guarantor: Michaela Skalla Last updated: 17 Jul 2024 Anything incorrect or missing? Let me know
Casino Bonuses

Prime Casino bonuses

Browse all bonuses offered by Prime Casino, including their no deposit bonus offers and first deposit welcome bonuses.

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User reviews (18)

User reviews of Prime Casino

This is a place to share experience with Prime Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 18 users

Very positivePositiveNeutralNegativeVery negative

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• 1 year ago
Great experience there, really good welcome bonus, and good promotions !
I recommend 100% this online casino.
Also the wihdrawal are quite fast and KYC verification as well
• 1 year ago
PrimeCasino is a reliable online casino offering a wide selection of games and great bonuses. The site is easy to navigate and the support team is friendly and helpful. The games are of high-quality and the withdrawal process is quick and efficient. Overall, PrimeCasino is a great choice for online casino players.
• 1 year ago
here for fun is an exclusive casino with lots of slots and nice welcome bonuses. The customer service is excellent. The withdrawal process is fast and easy KYC.
  • Fast withdrawal process
  • Simple KYC process
  • Many slots
  • Getting winnings
  • Good customer service
• 1 year ago
A good casino that offers great bonuses and not a big but pretty good selection of games.
From time to time I play here, no problems withdrawal, within 24 hours everything comes.
Can not say that the casino is great, but deserves a solid 4.
  • Nice bonuses
  • Fast payouts
• 1 year ago
Prime casino offers bonuses but doesn't implement them and even tells me by email that the management has decided not to give me a bonus. This decision is irrevocable!
The only question is by what right? Why such arbitrary actions? The rating of this casino should be considered very quickly. I resign!
  • I do not know
  • arbitrary, immoral decisions and denial of bonuses
• 2 years ago
It’s a pure scam. They say review documents in twelve hours but untrue. U can lose as much money as possible but as soon as withdraw ur talking to bots and nothing gets done. Stick to ladbrokes or paddy power these gangsters are based in Malta so when they rob u and THEY WILL. There is nothing I can do
• 2 years ago
Dont play here! there is no support, i didnt get a reply for three days and the support email address keeps bouncing back. wouldnt verify me as my bill wasnt in colour? never heard that one before.. avoid this casino do not sign up here!
  • None at all
  • lots of slots
  • No support
  • verification a nightmare
Safety Index explained

Safety Index of Prime Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Prime Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

  • This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about Prime Casino and related casinos (114)

114All1Opened22Not solved32Solved59Rejected

Complaints directly about Prime Casino

Complaints about related Mega Casino (8)

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Submitted: 20 Nov 2023
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Submitted: 12 Aug 2023
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Submitted: 09 Jun 2023
Resolved Our verdict

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Disputed amount: 530 R$
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Submitted: 07 Nov 2022
Resolved Our verdict

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Disputed amount: Can$1,383
Mega Casino
Submitted: 22 Oct 2022
Resolved Our verdict

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Disputed amount: 4,000 R$
Mega Casino
Submitted: 02 Sep 2022

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Discussion

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