The player from Germany requested a self-exclusion on October 15, 2024, but Pribet Casino only closed the account for 30 days. The account was reopened on December 1, 2024, and despite playing and losing 270 euros in mid-December, the account remains open.
Pribet Casino - Player's account is not closed after self-exclusion request.
Amount: €270
Pribet Casino
Safety Index:Very lowSafety Index
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0.1
Pribet Casino has a Safety Index of 0.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
4d 19h 51m 39s
Case summary
yesterday
Public
Public
3 days ago
Translation
Hello,
On October 15, 2024, I requested a self-exclusion for one year because I am addicted to gambling.
The Pribet Casino then only closed my account for 30 days.
On December 1, 2024, my account was reopened.
I played there again on December 14 and 15, 2024, and lost 270 euros.
The account still hasn't been closed!
Automatic translation:
Public
Public
2 days ago
Dear Mombas77,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pribet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- When was the last time you contacted casino customer support via email?
- Have you received any reply from them whatsoever?
- Do I understand correctly your account was previously blocked on November 1st?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
2 days ago
Translation
Hello, I wrote to Pribet by email on 15.12.2024 that my self-exclusion due to gambling addiction,
for 1 year, was not respected.
Before that, on December 14, 2024, it was written in the chat that I would like to be a little patient.
On October 31, 2024, I wrote another email to Pribet stating that my player account was still open, although I had requested self-exclusion for 1 year by email on October 15, 2024.
As a result, my player account was closed for 30 days from November 1, 2024 to November 30, 2024.
On December 1st, 2024 it was open again and I played and lost the 270 euros.
Automatic translation:
Casino Guru is examining the case
