PNXBet Casino - Player’s balance seems to be lost due to a technical glitch.

Scamming my winnings all of it plus a negative anount in my balance they said a machine pachinko had malfunction but i did not just won my money in that i got winnings from different games too so they must give me my winnings from the slots and bacarrats i played and if they claim the machine had a problem the thing is we dont know anything about that and ever since i started playing in PNXbet i always play randomly they gave me my previous winning but since i have pending withdrawal i cannot withdraw another winning until they just put my account on hold with a negative balance

Dear Vlapuz,

Thank you for submitting your complaint and uploading all the relevant screenshots. I’m very sorry to hear about your bad experience. Please, could you forward your game history along with any relevant communication too? My email address is petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

sure iwill

Thank you very much, Vlapuz, for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

im still compressing other screenshots i had so ill be forwarding it now

Hello Virginia.

I absolutely appreciate that you shared your experiences with the Casino Guru team. Thank you for all the information forwarded through the email. We will now try to get in touch with the casino.

well i just found out that one of my friend is experiencing the same problem as mine his 400,000 pesos had been deducted to his account with a negative balance of 81,000 i topd him to complain hetr too

if you need more proof i still have a lot

Wait who's withdrawal are those? who's did those numbers came from and i haven't recived any amount or withdrawn any from patgonia all of my withdrawals successful winnings are winnings from Magic Lamp and Banana King mostly and a lil from Pachinko, China Long it depends

How can i post a photo here if due to Low Memory so i can show you that those withdrawal amounts aren't showing in my account i can even give a statement of my banks and gcash transactions

And technically as i have shown ir sent trough email those whole balance is not all came from patgonia itself i am trying to reach the bottom of my winning bets history but whenever im on the 17:beliw your website suddeny snaps even my bet history it self i have screen recordings while browsing and it takes forevet to reach the bottom of it that and even the unbelivable guess ill start to do right computation starting from the time i played that day

Oh and by the way (https://www.patagonia.com) website shows stuff not included to the casinos

www.patagonia-e.com try doing a keen research cause giving false information is really fishy

What's going on now

Dear Hans and PXNbet Casino team. 

First of all, thank you very much for your cooperation in this case. Of course, you can post it here it will be marked as sensitive information - not visible for the public. 

If you have any difficulties in posting proofs in this complaint, you can forward it to my email address.

jozef.k@casino.guru

woah wait a minute the Highest bet for a game example pachincho is only ₱40 ($0.80) not including the extra balls that's cost bigger when there's a possible winning number,

in my other slots machines my max bet is ₱2,500 ($51.34) and how i normally plays is i start at minimum bet first then if my money is getting bigger i slowly increase my bettings i spent a whole day reviewing just one day of my gaming progress and just on the winning bet filter and even computed it so where did you technically got that $20-$20000 bet? seriously i thought this app is reliable since i never had an issue with my previous winning and withdrawals, its just happened that i have pending withDrawal thats why instead of withdrawing it i waited then now you forfieted my money

i can also provide my daily amount deposited in pnx bet ill be sending my bank statement do you even want me to compute it 2 dollars seriously

normally i do a broken deposit like 300,500,180,250,1000pesos in just one day in a week i had spent more than $500 most of the time i spent $200 un just one day since i played pnx then what pnx says that there's a glitch then there should be no loosing record from pachinko and also i got a higer winning from golden tree that gave me 100,000 and in china long 150,000 from bonus same as banana kings 64000 - 80,000 from bonus but with pachinko the higest i winning i got there is 40000 including the extraball purchases so how come you can say that that game had a glitch

Oh i think my gaming history from start till oct3 was gone luckily i video it after spending the whole day reviewing my betting history, now whenever i click the date on the fiter it only shows me my baccarat games amazing

And why do i feel there's a Bias here i am the one who got scammed and i showed evidence and i still have a lot but there are a lot of my messeges that has not been posted

and seriously a 29000 cash back was added in my account for what? i have half a million pesos in my account then ill just get a 29000 cashback that just went to deductions amazing tactics of scamming filipinos

Dear Vlapuz. 

I have requested your gaming history from the casino representative and hopefully soon, I will provide you with the outcome.

Meanwhile, I would like to ask the casino to react to your statements.

so technically i should add another case here due too account manipulation, Pnxbet is trying to Manipulate my account which ive been observing day and night PNXBET is not just a scammer they also manipulated my gaming history that i had took a video recording sent to CG email

HOW DID I BENEFIT FROM THAT IF YOU HAVEN'T GIVEN ME ANY AMOUNT FROM THAT WINNINGS PUT A NEGATIVE AMOUNT IN MY ACCOUNT MANIPULATED MY GAMING HISTORY LIKE WHAT I SAID MY 29000 CASH BACK HAS BEEN TAKEN AWAY TOO SO HERE'S WHAT I WANT SINCE THIS SITUATION IS PUTTING ME INTO MY DEPRESSION PUT BACK MY BALANCE INTO NORMAL 0.00 AND GIVE ME THE 29000 CASH BACK WHICH I DESERVE FOR I HAD BEEN PLAYING SINCE WHEN JUNE OR MAY I PLAY EVERYDAY I NEVER BENEFITED FROM THAT WINNING INSTEAD PUT ME IN A VERY DEPRRSSING SITUATION WHAT I WANT NOW IS PUT BACK MY BALANCE INTO NORMAL 0.00 AND GIVE ME THE 29000 CASH BACK

Cause even if we both upload our evidence here this talk will just keeps going and going i don't want to get any of that amount anymore i only want you to do now PUT BACK MY BALANCE INTO NORMAL 0.00 AND GIVE ME THE 29000 CASH BACK

it is frustrating i never encountered such a situation specially with glitches with other casino where i won a million and i cash out hundreds of thousand weekly give me what i want and i will consider if i should keep my account with pnxbet frustrating is that i patronize pnxbet and even promoted it then this issue happened

Dear Vlapuz.

We are still waiting for the evidence suistaining that the Pachinko game had error in the casino. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Please, be aware that unresolved complaint will affect their reputation on our website.

Good day,

Due to the fact that the fraudulent amount was withdrawn from your account it caused your balance to be in negative state. The negative amount is what you owe from the company.

Computation: Available balance - Withdrawn amount - Fraud amount = Final balance

Regards,

Hans Tan

Pnxtech NV - Operations manager. (APAC)

Dear Hans and PNXBet Casino.

Please, could you forward me the proof that the Pachinko game had the error? I am extending the timer by 7 days. Be aware that without relevant proof we will be forced to close the complaint as 'unresolved'.

I have just one question if the player wants to play in your casino, he has to fix the negative balance, right? 

Wow amazing i haven't got any amount on that negative balance tooked my 29,000 cash back amazing very amazing good thing i already gathered some of my evidenced and ready to be upload in my website and oh youtube. just incase that i wont get even my cashback filipino viewers are huge and will never patronized a scammers just so you know

im done dealing with these irs clear already who scammed me simply by manipulating my betting history most odf my followers are gamblers who seek for an online good and trustworthy review and clearly i will be removing PNXBET to that list

Dear Vlapuz.

I can confirm that we have received relevant proofs from the casino. I am very sorry, but we believe that you are not entitled to receive your winnings. It is clear that your winnings were obtained from the casino game which had the error (backed by proof from the casino). Therefore, the casino T&Cs were breached and we are forced to reject your case.

However, if you do not agree with our decision, you can always file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it.

Best regards, Jozef

Casino.Guru