PlayToro Casino DE Review

The player from Denmark had withdrawal issues at PlayToro. Despite having an updated and verified new credit card on file after closing the old one, a withdrawal of €1,350 was sent to the old, non-existent card. The player attempted to resolve the issue with the casino and bank but was stuck in a loop without a satisfactory resolution. We asked the player for further communication and evidence, and extended the response period multiple times. However, due to a lack of response from the player, we had to reject the complaint. We informed the player that they had the option to reopen the complaint at any time.

The player from Sweden had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn't been received yet. The Complaints Team had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. The team also mentioned that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The Complaints Team extended the timer by 7 days for the player's response. However, due to the lack of response from the player, the complaint was rejected.

The player from Finland had deposited thousands of euros over several months into PlayToro Casino. Despite approved account verification, she had not received her winnings of 1000 euros. The player claimed that the casino had been closed for Finnish players, and she could not make any deposits or withdraw her winnings. She had requested a refund of all her deposits, alleging that the casino had been operating illegally. The Complaints Team had tried to contact the casino several times but received no response. As a result, the complaint was marked as 'unresolved', negatively affecting the casino's rating. The player had been advised to contact the Malta Gaming Authority for further assistance.

The player from Denmark was experiencing difficulties withdrawing his winnings due to ongoing verification. The player got his account verified and has received the payment. The complaint was closed as "resolved".

The player from Germany won with a no-deposit bonus. Before she was able to complete the wagering, her winnings disappeared. The casino credited the player a new bonus and the player confirmed she considers the matter resolved.