HomeComplaintsPlayFast Casino - Player’s withdrawal is delayed.

PlayFast Casino - Player’s withdrawal is delayed.

Amount: €1,895

PlayFast Casino
Safety Index:Very low
Submitted: 17 Aug 2024 | Case closed : 20 Aug 2024
Case closed Our verdict

Other

REJECTED

Case summary

2 months ago

The player from Finland had completed the KYC process but faced a delay in receiving a withdrawal request made three days prior. The Complaints Team acknowledged that withdrawals might take time to process due to various factors. The player chose to close the case, and the complaint was rejected based on this request. The team expressed a willingness to assist with any future issues.

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2 months ago

KYC is done and withdrawal reguest made (3 days ago) but they don't pay the winnings.

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2 months ago

Dear Samppuli,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, or a high volume of withdrawal requests, or other external factors. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

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2 months ago

You can close the case.

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2 months ago

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

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