The player from Finland had completed the KYC process but faced a delay in receiving a withdrawal request made three days prior. The Complaints Team acknowledged that withdrawals might take time to process due to various factors. The player chose to close the case, and the complaint was rejected based on this request. The team expressed a willingness to assist with any future issues.
PlayFast Casino - Player’s withdrawal is delayed.
Amount: €1,895
PlayFast Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
KYC is done and withdrawal reguest made (3 days ago) but they don't pay the winnings.
Public
Public
1 month ago
Dear Samppuli,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, or a high volume of withdrawal requests, or other external factors.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
