Platinum Play Online Casino Review

Phil wanted to withdraw his winning of CA$1,300 and the casino asked him to provide documents to verify his address. He sent them in right away but they demanded more documents, this time it was a bank statement with an official stamp on it. After Phil had sent that document, the casino said it wasn't sufficient enough and asked for a bank statement again, this time for it to be signed. Phil's bank refused to give him such a document and there was nothing else he could to in order to receive his winning. The complaint remained unresolved without any further update.

The player from Canada attempted to withdraw $50,000 CAD after a winning streak in May 2024. Several weeks later, the withdrawal was still pending, with the account under review. Despite multiple attempts to resolve the issue, the player only received generic responses from support. The issue was resolved after the casino processed the withdrawal, although the player expressed dissatisfaction with the nearly four-week delay. We closed the complaint as resolved.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Quebec had created an account at Hippodrome and attempted to deposit but had his account blocked due to a self-exclusion with Betway. He struggled to contact customer service for assistance and a refund, as online chat wait times were excessively long and there was no email support. The issue was resolved when the player confirmed that his account had been unblocked, he played, and subsequently received his winnings of $1500. The Complaints Team marked the complaint as 'resolved' after confirming the successful outcome.

The player from the United Kingdom was unable to withdraw £2,450 due to verification issues with their Lloyds and HSBC debit cards. Although they were a fully verified member, the casino requested bank documents featuring the long card number, which both banks denied. The player planned to provide card images and statements as proof of ownership. However, this was unaccepted by the casino. We contacted the casino and confirmed that the necessary documentation was received. The casino initially processed part of the withdrawal, and after further communication, released the remaining funds. The player confirmed receipt of the full amount, resolving the issue.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had complained about not receiving replies to his emails and about poor customer service, with £2000 stuck in his account. Despite this, he confirmed that he had received his winnings. We had marked the complaint as resolved, following the successful resolution of the player's withdrawal issue.

The player from Portugal had won a tournament with a promised bonus of 400 euros but had the bonus canceled due to a withdrawal made the night before the tournament finished. The casino stated that according to their policies, the withdrawal invalidated the bonus rights, even though this rule was not clearly communicated. The player felt unfairly treated and questioned the legality of the casino's actions. The issue was resolved when the casino agreed to award the player the leaderboard prize/bonus after further review of her case. The player confirmed receipt of the bonus and expressed gratitude for the assistance provided.

The player from Japan had been unable to withdraw funds for over a month despite an approved KYC. After the player reached out to us, we asked for more details to better understand the situation. The player provided the necessary information and we invited the casino's representatives to join the discussion. Despite no direct response from the casino, the player later confirmed that the withdrawal had been successful. The issue had been resolved without any clear intervention from the casino's side.

The player from Mexico had reported that her deposit of $1000 MXN, made on April 27th, had not been credited to her online casino account. She had contacted the casino's customer support and had provided payment receipts, but had received no response. The player's account had subsequently been blocked for alleged verification issues, despite her having verified it previously. After she resubmitted her documents for verification and repeatedly insisted on a resolution, the deposit had eventually been reflected in her account and her access had been restored. The issue had been resolved successfully and the complaint had been marked as 'resolved' by the Complaints Team.

The player from Spain had reported a €300 withdrawal delay due to an email from Betway stating that her account had been blocked because of access from a restricted country. Despite this, the player was still able to access her account, and the payment status showed as 'sent'. After our team had advised her to wait for at least 14 days after requesting the withdrawal and to cooperate fully with the casino, the player confirmed that she had received the payment and her account was functioning properly. Consequently, we had marked the complaint as 'resolved'.

The player from South Africa had deposited R1000 into her Betway account but didn't receive the promised 100% deposit match bonus. Despite multiple inquiries and assurances from customer support about a 24-hour resolution time, the problem had persisted. The player had communicated with the casino daily since registering, only to be told each time that the issue was being escalated. She played her deposited funds without the bonus, as the bonus had not been credited. However, after another call to the casino, the player had received her sign-up 100% deposit match bonus eight days after registration. The player confirmed the issue had been resolved, and we had closed the complaint accordingly.

The player from Spain had had issues withdrawing his winnings. After successfully depositing through Visa, he had been informed that he couldn't withdraw via the same method due to a supposed card problem. He updated his withdrawal method to a bank account and had been awaiting a response. The player had previously had two successful withdrawals and had recently requested another withdrawal to his bank account. The player reported that he had received his withdrawal of 1455 euros and the issue had been successfully resolved. We had marked the complaint as 'resolved' in our system.

The player from South Africa has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India made a deposit more than a month before submitting this complaint. Unfortunately, the money has not been credited to his account. After the player submitted the complaint, he visited his bank and found out that the deposit was returned to his account. Therefore, we closed the complaint as resolved.

The player from New Zealand is experiencing difficulties withdrawing her funds due to limited availability of payment methods. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain is struggling to receive her withdrawal. She requested a withdrawal 3 months ago. She hasn’t received the withdrawal and the casino closed her account without explanation. The complaint was resolved after the casino paid out the player.

The player from India has deposited money into casino account, but the funds seem to be lost. Shortly after the complaint was submitted, the lost amount was creddited to the player's account and the complaint is resolved.

The player from New Zealand had their account permanently closed. The casino has closed a different account of the same player in the past. We closed the complaint as ‘unresolved’ because the resolution between the player and the casino had failed and the player has contacted the licensing authority. After contacting the player about the ruling of the licesing authority we learnt that the player has been paid in full.

The player from Quebec had experienced account locking and was unable to withdraw a $3000 deposit due to a previously closed account with the casino. Despite providing all necessary documents and receiving confirmation of approval, the refund had not been processed for over two weeks. After further communication with the casino, it was confirmed that the necessary information was eventually provided, leading to the successful processing of the refund. The complaint was then marked as resolved.

The player from Chile had deposited $6000 pesos on June 13th using a promotion, but the money did not appear in her casino account despite being deducted from her bank account. Numerous emails to the casino's support team went unanswered. The issue was eventually resolved when the casino credited her deposit. The complaint was marked as 'resolved' by us.

A player from Chile had experienced difficulties with withdrawing his winnings from an online casino, as there were limited options available. Despite his account having been verified, he had been unable to contact the casino for assistance. However, the issue was eventually resolved when he used Skrill for the transaction. Although he did not receive the full amount, presumably due to withdrawal charges, he had expressed satisfaction with the resolution. We have since marked the complaint as resolved.

The player from Jamaica had experienced difficulty withdrawing his winnings from JackpotCity Casino via wire transfer for over a month due to an 'Invalid Payment Method' error. The player had received conflicting messages from the casino's support team. He eventually successfully received his funds in his Payz account and requested to close the complaint.

A Malta player is struggling to withdraw his winnings due to ongoing verification. Despite sending numerous proofs of address and a physical visit to the casino offices, the casino hasn't completed account verification. The player confirmed the issue was resolved.

The player from Italy requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria deposited €150 at Spingalaxy casino and received a bonus she had not requested. Despite her repeated attempts to cancel the bonus, she was told there were technical difficulties, and a week passed without resolution or feedback. We intervened by contacting the casino and requesting an explanation and resolution. After 13 days, the casino finally removed the bonus from the player's account. After the player's confirmation, the complaint was marked as resolved.

The player from Canada had encountered issues with an online casino after winning $3500. His withdrawal process had been halted due to problems with his documents. Despite multiple requests to update his address, the casino had failed to do so. His account had been temporarily locked due to 'concerning statements', jeopardizing his withdrawal. After a series of back and forth communication with the casino, the player learned that his account had been put on a minimum six-month self-exclusion due to these statements. However, the player had provided all necessary documents for verification and had continuously inquired about his withdrawal status. Eventually, the casino approved the withdrawal, citing a technical glitch that had prevented email communication between both parties. The player confirmed receiving his winnings, and the issue had been successfully resolved.

The player from Canada had been waiting for three weeks to withdraw funds after providing all necessary verification documents and receiving confirmation of account verification. Despite submitting information about wallet ownership and the origin of funds, he had not received any responses from the casino's support channels. The issue was resolved after the player received his full payment. The complaint was then marked as 'resolved' in the system.

The player from New Zealand had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved after the player confirmed receiving the payment following the Complaints Team's intervention. The team had ensured that all necessary verifications were completed and communicated with the casino on her behalf. The complaint was marked as 'resolved' in the system.

The player from Mexico had been unable to withdraw $2500 from the casino. Despite having submitted the requested documents, the money had been returned to the casino account. When he logged in recently, the player had found only 1000 pesos left in the account. The casino's customer service had not provided an explanation. However, the issue had been later resolved successfully, with the player confirming receipt of his money.

The player from Ontario requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.