The player from Portugal had been registered with Papesa casino since March 31, 2023, and had previously made withdrawals without issues. At that time, after winning 5000€, he faced a restriction that limited his daily withdrawals to 100€, despite having previously withdrawn larger amounts. The complaint was rejected due to the player's lack of response to inquiries from the Complaints Team, which prevented further investigation into the issue.
PariPesa Casino - Player's withdrawal is restricted.
Amount: €5,000
PariPesa Casino
Safety Index:LowSafety Index
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4.9
PariPesa Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
Good evening. I've been registered with the Papesa casino for a long time, since March 31, 2023. I've never had any problems with the casino or withdrawals. However, at this moment, I won a prize of 5000, and I'm unable to withdraw the money. They say my account is limited to withdrawals of 100 euros per day. In the past, I've made withdrawals of 500 euros without any issues. Can you help me?
Automatic translation:
Public
Public
3 months ago
Dear martinspirescb34,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which payment method would you like to use for the withdrawal?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the limited withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
