The player from India attempted to close his account due to gambling addiction but did not receive a response to his email request. The issue was resolved after the player filed a complaint leading to the closure of his account.
Parimatch Casino IN - Player’s account closure request is delayed.
Amount: ??
Parimatch Casino IN
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
Parimatch Casino IN has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 days ago
Public
Public
1 week ago
My player id 411459425, been trying to close my account under self exclusion as I am addicted to gambling, they told me to email them, but have received any reply to my email
Public
Public
1 week ago
Dear azizmaved56789,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you received any response from the casino?
- Since when are you attempting to close your player's account?
- Were you able to contact the casino in other ways and discuss the situation with support?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 days ago
Dear azizmaved56789,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
