Parimatch Casino IN - Player’s account closure request is delayed.

My player id 411459425, been trying to close my account under self exclusion as I am addicted to gambling, they told me to email them, but have received any reply to my email

Dear azizmaved56789,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Parimatch Casino IN.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you received any response from the casino?
• Since when are you attempting to close your player's account?
• Were you able to contact the casino in other ways and discuss the situation with support?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It has been resolved thankyou

Dear azizmaved56789,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru