PalmSlots Casino - Player's withdrawal has been delayed.

Hello dear Casino.Guru.

My withdrawal of 675 euro stalled for more then 14 days. I have contacted casino support team multiple times during this period to inquire about the status of my withdrawal. Regrettably, I have received nothing but vague and unhelpful responses, and my issue remains unsolved.

Please help.

Dear kanyaprasit8, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello. Thank you very much for reply!

Its my first deposit and first withdrawal at palmscasino.

Yes I passed verification (id and proof of address were sent and verified).

Winnings were made using first deposit bonus.

Bonus cleared and fully wagered.

Best regards.

Please forward any relevant communication between you and the casino regarding the payment to veronika.l@casino.guru. Alternatively, you may post the screenshots here. Thank you.

Dear kanyaprasit8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.