One Spin Casino Review

The player 'Jimmyd234' from the United Kingdom sign up to the casino, took the 400% match bonus, and managed to win. He sent all necessary documents and his withdrawal was confirmed, but even 7 business days later, the player didn't receive any money. After contacting live chat, he received this answer: " although the withdrawal was approved they are waiting for the finance team to pay out the casino", no other information was provided.

The player from Italy is requesting her account to be closed due to a gambling problem. We’ve reopened this complaint as per the player’s request. Even if it was resolved successfully in the past, the player succeeded to reopen her previously closed account again. Finally, we have received a confirmation from the player that the account has been closed permanently and the problem has been solved.

Paffy, a player from Italy, has been playing at this casino for a while and was always paid out without any issues. The problem started during the last verification process, because the player’s previous identity documents have expired. The player received a call from the casino informing them that their withdrawal has been approved and recommending them to deposit in order to stay active. Later, the player found out that the payment has been declined because of failed verification. The player mentioned that even small winnings are paid in instalments and does not recommend this casino. This case was successfully resolved.

The player from Italy has requested a withdrawal three weeks ago. It hasn’t been received yet. After 28 days since the player's request of withdrawal, he was able to receive his money and the complaint is resolved.