The player from Hungary had deposited 4,000 forints three days prior, but the casino had not credited the funds to his account. Despite multiple communications with the administrator and an email, he received no resolution and was left waiting for the deposit. The Complaints Team informed him that due to his lack of response to inquiries and reminders, further investigation could not proceed, leading to the closure of the complaint. The player was advised that he could reopen the complaint in the future if he chose to resume communication.
NV Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: 4,000 Ft
NV Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
Translation
I deposit 4 thousand forints, it was deducted from my account 3 days ago, but the casino did not credit it. I spoke to the administrator several times, I wrote an email, but nothing, just wait... first they credited it within 24 hours, then they said it could take several days, what can I do now?
Automatic translation:
Public
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7 months ago
Dear galgyorgy61,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to [email protected].
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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7 months ago
Dear galgyorgy61,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
