NovaJackpot Casino - Player's bonus has been delayed.

Hello, i have problem with NovaJackpot casino. I received an SMS with a 100% +20 free spins bonus, minimum deposit PLN 45, I clicked the link and made a deposit of PLN 105, but I did not receive the bonus. I wrote to support and have been waiting for the bonus to be activated for 1 day. and they make you wait all the time. please intervene. screenshots are attached

Hello RR1892,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NovaJackpot Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is this your first ever bonus in the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you for your understanding.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I wrote today and I have to wait. by the 3rd day, I have had the account for over half a year, I have already paid a lot of deposits.

Casino send me email today, bonus not actually...

Hello RR1892,

Can you please advise if the deposit is still on your casino account - untouched?

Additionally, please forward any additional e-mail communication regarding this case (the casino's response too) to nikolas.b@casino.guru for further review.

Regards,

Nick

Dear RR1892,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.