The player's self-exclusion failed, as he was able to deposit again. The case was successfully resolved.
Nomini Casino - The player's self-exclusion failed.
Amount: $3,067
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Sensitive attachment
Sensitive attachment
2 years ago
Kindly see the attached reply from the VIP manager in Arabic & I translated to English.
He refused to send me official email about the refund decision reply from management. And plz see the rest of the conversation.
Public
Public
2 years ago
Hi Alprince2001,
I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.
Public
Public
2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
Dear all,
Thank you for contacting us.
We would like to inform you that we are currently investigating the case internally and will give you an update in the nearest time.
We appreciate your patience.
Best regards,
Nomini.com
Public
Public
2 years ago
Hi Alprince2001,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards, Jozef
