HomeComplaintsNomini Casino - The player's self-exclusion failed.

Nomini Casino - The player's self-exclusion failed.

Amount: $3,067

Nomini Casino
Safety Index:Very high
Submitted: 09 Sep 2022 | Resolved : 10 Oct 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's self-exclusion failed, as he was able to deposit again. The case was successfully resolved.

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2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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2 years ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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2 years ago

Kindly see the attached reply from the VIP manager in Arabic & I translated to English.


He refused to send me official email about the refund decision reply from management. And plz see the rest of the conversation.

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2 years ago

Hi Alprince2001,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

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2 years ago

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

Dear all,

Thank you for contacting us.

We would like to inform you that we are currently investigating the case internally and will give you an update in the nearest time.

We appreciate your patience.

Best regards,

Nomini.com

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Hi Alprince2001,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards, Jozef

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