New Funclub Casino Review

The player from the United States had requested a withdrawal of $816 three weeks prior but was still waiting for account confirmation and the withdrawal, despite having submitted documents multiple times. The player was receiving conflicting information from customer service. We had extended the timer for the player's response by 7 days, however, the player did not respond to our messages and questions. As a result, we couldn't investigate further and had to reject the complaint.

The player from the US had a dispute with New Funclub Casino regarding a withdrawal issue. The player claimed he had made a deposit of $50 without any bonus and his winnings had been defined as “non-cashable” by the casino after several withdrawal-cancellation cycles. The player argued that this term had not been stated in the casino's T&C. The player's balance had been below $1 at the time. Despite our communication with both the player and the casino, we had not received a satisfactory response from the casino. The complaint had been marked as 'unresolved', negatively affecting the casino's rating. The casino later reopened the complaint, stating the player had received the payment. However, without confirmation from the player, the complaint was rejected.

The player from Nebraska had attempted to withdraw $100 from New Funclub Casino a month prior. Despite having provided all necessary KYC documents, she had been continually told to wait. The banking team had approved the withdrawal, but the funds had not been transferred. The player had multiple interactions with the casino, which claimed that they had not received all the necessary documents. Despite her resending these multiple times, the casino had stopped responding. We had tried to mediate the situation, but due to the lack of response from the casino, the complaint had been marked as 'unresolved.' at that time. After reviewing older unresolved cases with the casino team it was discovered that the payment was already sent to the player in May 2024. Eventually, the player confirmed that she received her funds back in May 2024, leading to the case being marked as resolved.

The player from the United States had met the playthrough requirements for withdrawal, but she couldn't withdraw her $408 winnings because she had used a free chip. The casino insisted that the free chip could not yield real money. It seemed to be a common practice of the casino to ignore players completely in their attempts to mediate any kind of issue; therefore, the complaint remained unresolved. The casino provided evidence that she had redeemed consecutive free chips, which, according to their terms, resulted in non-cashable winnings. Consequently, the complaint was rejected.

The player from Nebraska requested a Bitcoin withdrawal two weeks ago and passed all verifications. Since then, communication has ceased and the player feels ignored by the casino representatives. The issue has been resolved successfully.

The player from the United States had won a bonus in June, provided all necessary verification documents, and made several phone calls to the casino but still had not received payment. The complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the issue. There was no progress even two weeks after the casino had been notified about the player's complaint. While reviewing older complaints with the casino team it came to light that the player had not provided the required documents for verification. Ultimately, the complaint was marked as rejected due to the player's lack of response regarding the required verification documents necessary for processing the withdrawal.

The player from the United States has been waiting for over a month for a small withdrawal from casino, without success. It seems to be a common practice of Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. The casino seemed to be willing to help resolve the issue at first but has since stopped respoding to our messages. We have closed this complaint as unresolved.

The player from Texas complained about her withdrawal from the casino. A withdrawal of $400 had been reduced to $284, and the player was asked to submit documents for verification. Despite sending the required documents multiple times, the casino continued to withhold the payment while prolonging the process. It seemed to be a common practice of the casino to ignore players completely in their attempts to mediate any kind of issue, therefore the complaint remained unresolved. Eventually, the casino confirmed that the player’s approved payouts had been completed on specified dates, but without a confirmation from the player, the case was rejected.

The player from Illinois experienced a problematic account verification process. Despite providing the needed information multiple times over two months, he kept receiving requests to be patient. It seemed to be a common practice of the casino to ignore attempts to mediate any kind of issue, and therefore the complaint remained unresolved. The Complaints Team attempted to engage the casino multiple times for assistance but did not receive a satisfactory response. Ultimately, the complaint was marked as rejected due to the player's failure to respond to inquiries.

The player from the United States requested a withdrawal amount of $800 but only received $487. Despite sending requested documents and continuous follow-ups, the player has yet to receive communication from the casino's banking team.

The player from Ontario submitted a withdrawal request to Silveredge Casino, which confirmed receipt but later stopped operating in their jurisdiction. Their account was transferred to Newfunclub Casino, but they have not received any updates about their withdrawal request from the new platform. The complaint was closed as 'unresolved' because there was no response from the casino.

The player from Ontario had a conflict with the casino regarding the withdrawal of his winnings. The player realized that the casino had significantly reduced his withdrawal amount from $1800 to $100 without any explanation. He was waiting for a response to his raised dispute. The complaint was closed as 'unresolved' because there was no response from the casino. The Complaints Team reviewed the case and found that the casino provided evidence of the player's use of consecutive free chips, which justified the casino's actions. As the player could not dispute the casino's claims with sufficient evidence, the complaint was ultimately rejected.

The player from the United States has been trying to withdraw their winnings from the casino for over three weeks. Despite being told that their withdrawal has been approved and to wait 72 hours, the funds have not been received. The casino informs the player that it will be the next week before the bank team looks at the request. The player did not respond to our questions and comments, so we rejected the complaint.

The player from Oregon cannot access his casino account nor reach customer support after winning 1000 dollars. Due to the absence of any response from the casino pertaining to the matter, we are left with no choice but to mark the complaint as 'unresolved'.

The player from the United States had her winnings denied due to mixed funds rule. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's bonus terms and conditions in regards to mixing the funds.