OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion

Barbora P.

10/2025

Read our NetBet Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio

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Pros and cons

Good selection of games
Casino has its own poker platform
Lottery is available
Various responsible gaming options available

Live chat support is not available 24/7
Skrill and Neteller depositors cannot claim welcome bonus
Withdrawal fees

Casino screenshots

NetBet Casino Review

This review of NetBet Casino covers the full picture. We used our casino review process to weigh up what it does well against where it falls short. The casino's Terms and Conditions, licenses, player complaints, support, and limits were all reviewed by our team. Based on these factors, they worked out where this casino stands from safe and legit to a scam.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. NetBet Casino has a Below average Safety Index of 6.1, which makes it a less than ideal option for most players in terms of fairness and safety. Continue reading our NetBet Casino review to find out more about this casino and determine if it's the right fit for you.

Safety Index of NetBet Casino – Is it fair and safe?

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our NetBet Casino review, we extensively examined and analyzed the Terms and Conditions of NetBet Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

Considering our estimates and the factual data we have collected, NetBet Casino appears to be a large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

We did not find NetBet Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

All in all, when combined with other factors that come into play in our review, NetBet Casino has landed a Below average Safety Index of 6.1. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.

T&Cs of NetBet Casino evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of NetBet Casino to be somewhat unfair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints about NetBet Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 23 complaints about this casino in our database. Because of these complaints, we've given this casino 10,191 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of NetBet Casino

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Judging by the 20 user reviews given to NetBet Casino, it has a Bad User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

NetBet Casino company information and licenses

NetBet Casino belongs to NetBet Enterprises Ltd and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

NetBet Casino has a gambling license in United Kingdom. Their license was granted by United Kingdom Gambling Commission.

About payment methods and win and withdrawal limits

NetBet Casino accepts 10 payment options. This includes: PaysafeCard, Payz (ecoPayz) , Mastercard, Trustly Pay, PayPal, Bank transfer, ApplePay, CashtoCode, Visa Credit, Google Pay.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Language and support options

"Every online casino we review is assessed for the quality and availability of its customer support and the range of languages it supports." The language and support options at NetBet Casino are shown in the table below.

Language	Website	Customer support	Live chat
English

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at NetBet Casino, managing your account, withdrawals, or other matters. According to our tests and collected information, NetBet Casino has a good customer support.

Slots and casino games at NetBet Casino

You can play these types of games at NetBet Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Poker, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 56 casino game providers are available. This includes NetEnt, Novomatic, Playtech, Play'n GO, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Playson, iSoftBet, Nextgen Gaming, ELK Studios, Push Gaming, Eyecon, Wazdan, Lightning Box, Red Rake Gaming, Spinomenal, Leander Games, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Realistic Games, Relax Gaming, Betgames, Ainsworth Game Technology, Inspired Gaming, Fantasma Games, Wizard games, Skillzzgaming, BF Games, G Games, Spribe, Gamomat, Bragg Gaming, RAW iGaming, Foxium, SlotMill, Reel Play, Gaming Corps, Slot Factory, Synot Games, Octoplay, Stakelogic, Skywind Group, Neko Games, Just For The Win, Games Global, Gaming Realms, Spinberry, Hacksaw Gaming, Ruby Play.

Bonuses and codes offered by NetBet Casino

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

Our database presently holds 1 bonus from NetBet Casino:

100 EXTRA SPINS on Big Bass Splash

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Company info

Owner NetBet Enterprises Ltd
Established 2015
Estimated annual revenues > $20,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of NetBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics

Terms and conditions

Somewhat unfair

Issues found: 3

Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size

Big casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio

Average

Total complaints: 48

Opened 0
Unresolved 10
Resolved 12
Rejected 26

Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.

Blacklists

None

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Neutral

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

Licensing authorities

United Kingdom (UKGC)039170-R-319343-028
Verified

Unfair terms and conditions

Detection of some basic betting techniques may result in confiscated winnings
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Claiming one too many bonuses may be seen as a T&C violation
Show full rule and our analysis

Complaints about NetBet Casino

All(48)
Opened(0)
Unresolved(10)
Resolved(12)
Rejected(26)

Player's withdrawals are delayed and verification is unclear.

Disputed amount: €60

Player's withdrawal is delayed and winnings are deducted.

Disputed amount: €2,500

Player’s account has been closed without refund.

Disputed amount: €787

Player’s account has been closed.

Disputed amount: €2,161

Player's withdrawal is delayed due to verification issues.

Disputed amount: €1,500

Player's winnings have been confiscated.

Disputed amount: €200

Player's account has been closed unexpectedly.

Disputed amount: €200

Player's withdrawal is delayed.

Disputed amount: €1,483

Player's account has been closed after withdrawal request.

Disputed amount: €1,770

Player's winnings have been confiscated.

Disputed amount: €538

Show all

Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.

Submit a complaint

Games

Explore the game selection available at NetBet Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

Game types

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 15 Not Available: 0

Game providers

Show all (56)

Casino Bonuses

NetBet Casino bonuses

Browse all bonuses offered by NetBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

No bonuses available for players from Ohio

Unfortunately, it seems that NetBet Casino does not offer any bonuses to players from your country.

Payment methods

Payments

Browse an overview of payment methods supported by NetBet Casino, along with related limits and fees associated with transactions to or from your casino account.

Payment methods

Show all (10)

Transaction limits

Withdrawal limits

Not limited for GBP

Win limits

Unknown

Currencies

Traditional

Supported Fiat currencies.

GBP

Customer support

Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

Language options

Website

Available in 1 language

English

Live chat

Available in 1 language

English

Customer support:

Available in 1 language

English

Live chat rating

Good

Based on 8 tests

24 Sep 2025

Barbora P.

Good

19 Dec 2024

Katarina D.

Good

16 Apr 2024

Katarina D.

Good

31 Jul 2023

Kristina U.

Subpar

21 Oct 2022

Peter C.

Good

18 Aug 2021

Natalia B.

Good

30 Nov 2020

Tomas B.

Good

19 Jul 2020

Zuzana S.

Excellent

User reviews

User reviews of NetBet Casino

This is a place to share experience with NetBet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Bad

Rated by 20 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 1 year ago

loved playing at this casino , it was recommended to me by a freind, all was great till i tried too cash out and they made a bunch of scandalous lies and refused to pay me. if you play at a casino and win. you expect to get paid.

nice design great game choice

made 6 or so deposit over $100.00 on the last i won $5200.00
didnt pay me a cent after a plethera of excuses and lies.
eventually they decided that i was at fault and their computer says no.
once i showed them how much i spent at other casinos, they tried offer me bonuses,.
they dont pay

• 1 year ago

Isnt bad Casino but money goes down extremly fast,they have a lot choice of slot machines also if you win they cashout extremly fast

cashout is fast

• 1 year ago

I got confused over Bonuses, The bonus that Was on their banner on their website it said something called Lose Bonus and an contact was given on the banner. I tried to calling them but in first they don't answered but second time they answered and as Proceed further their support asked what brings you here I said I want to know about that new bonus something that's on website , She keep me asking which I answered I don't know exactly but I give her a hint, but still she doesn't understood. So the call went like this and I didn't get a answer properly from her. So there support is pathetic. All people out there please look it out before joining.

Pathetic Call Support .
Less Information about Bonuses.

• 1 year ago

I really enjoy playing here. They give great bonuses and free bonuses also

Fast withdrawal
Excellent bonus

• 2 years ago

They reply to emails with automated messages, they are completely unacceptable, I have deposited so much money and they don't bother to reply normally. The tempo in the spins of the slots is disappointing, it doesn't look like what we know at all. Only deposits in the last few months that I've been playing, I've forgotten when I made a withdrawal from the particular casino.

• 2 years ago

Again one of the worst casino experiences I have had, everything takes too long and promised 2 week time stamp have to over 3 weeks

Good variation of games
Cool looking site
Good licensor

Bad support
Everything takes too long
Also they are lying about every thing

• 2 years ago

Be very careful, Netbet puts misleading bonuses here I leave you a screenshot where it says that the minimum deposit is 20 pesos when in the T&C it says that it should be 400 pesos and that is a deception, a trusting one makes the deposit and you want to claim the bonus and they tell you that it is 400 pesos and that those twenty are 20 euros and why do I want in euros if I am playing in Mexico not in Europe they are very bad and they did not fix my problem or give me the bonus

Nothing
Nada

Deceptive bonus
Bono engañosos
Terrible customer service
Servicio al cliente pésimo
tricked games
Juegos truqueados

• 2 years ago

Actually, I thought it was a great casino. Today I felt like playing and deposited 50 euros, without a bonus. At 48 euros I got a message saying that I had reached my betting limit of 40 euros, which I never set and didn't want to. I still have a deposit limit of 950 euros. Now I have asked for my money back and canceled the account because no one has contacted me via email.

A large selection of slots, but if you have problems with slots in the evening, there is no one to contact.
Eine grosse Auswahl an Slots,aber nicht mehrHat man Abends Probleme mit Slots ist kein Ansprechpartner da.

No 24/7 chat, some slots hit or miss. They take money but don't want to talk to anyone.
Kein 24/7 Chat,manche Slot haken oder springen.Sie nehmen Geld wollen aber mit keinem sprechen.

• 2 years ago

I have already explained this in the complaint and I will certainly not let these casinos cheat me out of my winnings.
In any case, I can only warn you about the casino.

I thought everything was positive until the casino decided not to let me risk my bonus winnings without a solid reason.
Ich fand eig alles positiv bis das casino entschied mich meine Bonusgewinne nicht wagern zu lassen ohne einen haltbaren Grund.

It was described in my complaint. I have never experienced anything like this before in a casino where they don't let you risk the bonus winnings of 350 euros on the grounds that you have taken bonuses too often, and I have deposited about 5 times within 2 years Usually 10 euros are deposited without a bonus. My winnings were earned with my real money. However, they don't allow me to gamble my winnings because I was at 350 euros, which probably doesn't suit them.
Wurde in der beschwerde von mir beschrieben.Sowas ist mir noch in keinen Casino vorgekommen das man einen die Bonusgewinne von 350 euro nicht wagern lässt mit der Begründung man hätte zu oft Bonusse genommen, dabei hab ich ca 5 mal eingezahlt in abstand von 2 jahren und meistens 10 euro ohne bonus eingezahlt. Meine Gewinne wurden mit meinen Echtgeld erspielt. dennoch erlauben sie mir nicht meine gewinne zu wagern da ich auf 350 euro war was ihnen wohl nicht passt.

• 2 years ago

I play here couple month and few win and quick withdrawal. Now suddenly everything change, kast withdrawal they ask me more documents and change it bank transfer and say it takes 3 + 8 days to proceed. Before trustly, few minutes.
I also make deposit limit to my account and after this poor withdrawal service i wanna change it lower. But cannot change, they remove whole option away from casino.
So have to wait this slow withdrawal and then totally closed my account.

Before everything works fine..

No responsibility player tools
Very slow withdrawal
Poor support never available
Ridiculous loyalty program

• 2 years ago

I had my player account closed because customer service didn't respond to the problem and wasn't interested in suggestions.
As in every online casino, there is the "24 hour game break" button.
The casinos I know always have the button at the top of the picture (page), at NetBet it is right under the game.
It has happened to me several times that I wanted to press the bet button in the game, but unfortunately I missed something and hit the lock button.
I can't imagine that I'm the only one this has ever happened to?!?
The fact that I couldn't play for 24 hours doesn't bother me anymore.
But what's not possible is that my complete bonuses (birthday bonuses, gift stockings, everything... even offers are blocked!!!
I contacted customer service about this to find out what was going on and they said I was blocked from offers and bonuses. Whaaaaaaass
When I wanted to point out this 24-hour lock button again and see if it wouldn't be possible to move it up like it is on other online casinos, there was no response.
The first time I unintentionally pressed this stupid button, I already pointed it out to customer service.
The second time all bonuses and offers were blocked.
KD contacted me again, complained and asked for a solution/clarification of the problem, I wanted my bonuses back or at least a small compensation.
But no.
When I closed my player account on NB, the KD asked me why.
And again I complained and asked for a suggestion to move the button.
The account was immediately closed by NB and an answer to my problem was skillfully ignored.

Nice offers
Nette Angebote
Payout was pretty quick
Auszahlung ging recht schnell

A lot of money invested, but unfortunately only won once (€250)
Viel Geld investiert, aber leider nur 1x gewonnen (250 €)
Customer is NOT king here!!!
Kunde ist hier KEIN König!!!
Customer service does not address problems
Kundendienst geht auf Probleme nicht ein
There is a self-exclusion button under the game, which can easily be pressed involuntarily
selbstausschluss-Button ist unter dem Spiel, die man evtl. leicht unfreiwillig betätigt
all bonuses blocked
alle boni gesperrt

• 2 years ago

Unfortunately, the casino deteriorated after it had the licenses for the casino. There are only a few slots left and the shop to exchange for Netbet points is no longer there... What a shame!!!!

Found the casino better before
Fand das Casino vorher besser
Fast payout
Schnelle Auszahlung
Nice chat people
Nette Chat Leute

A little difficult with verification
Etwas schwierig mit der Verifizierung

• 2 years ago

Bad experience. You wait an answer for a complaint many months and still not a single answer. I think there wont be any answers coming. Worst complaint handling I have seen so far. Support dont help at all. Based on my experience about how they treat people, I wouldnt use the site.

Complaints dont get resolved
Extremely slow support

• 2 years ago

It's an interesting casino with a pretty good website design. I've had experience playing there, and I can't say that there's anything special about it, like most online casinos. A good variety of games and providers. I didn't like the verification process, which takes too long and requires some additional documents. The support service works well, but I didn't notice that they are interested in helping players with their problems. Even though I didn't win much here, I'm not sure I'll come back here again.

good design
many games and providers
all is okay with rtp

long verification
not friendly customer service

• 3 years ago

I can't understand the negative comments at netbet, it's logical that you sometimes win and sometimes lose, after all, you don't play to become a millionaire, but to have fun. And they are really fast when it comes to paying out you win, go to pay out and the money is in your account on the same day...

• 3 years ago

Cashouts are really fast. I've lost and I've won. Their customer service is top notch.

• 4 years ago

The only really the only ones so far who keep their promises !!!! Payout no matter whether account or to my wallet, since verification never longer than 5 hours, only one star deduction because the celebrities are very confusing and there is no longer an automatic (which is due to the German bets) everything else is absolutely good, game selection top

Game selection, always all new ones from mane-like manufacturers
Spielauswahl , immer alle neuen dabei von mähnenhaften Herstellern
Fairness, if it says payout within hours, then that's the case even if I won something with a bonus
Fairness , wenn gesagt wird Auszahlung innerhalb Stunden , dann ist das so auch wenn ich mit Bonus was gewonnen hab
Really fast payment even with bank transfer within hours
Wirklich schnelle Auszahlung auch bei Banküberweisung innerhalb stunden
No spam from other partners or the like
Kein Spam von anderen partnern oder ähnliches

Bonus a bit confusing
Bonus etwas unübersichtlich
Rare High Deposit Bonus
Selten Hohe Einzahlungsbonus

• 4 years ago

good assortment of slots, easy and accessible casino, sufficient assistance but what precipitates my judgment on netbet casino are the biblical times for withdrawals. The player plays to win and if he has to wait seven days to collect even small amounts, surely, among the wide choice available, he prefers to play on organized sites to pay winnings in a maximum of 48 hours. IF they hand delivered the winnings it would take less time ....

good assortment of slots
buon assortimento slot

withdrawals with very long times, days and days of waiting .. seven working days for credits on credit cards
prelievi con tempi lunghissimi, giorni e giorni di attesa.. sette giorni lavorativi per accrediti su carte di credito

• 4 years ago

Payout times atrocious. Sent documents been accepted and pending Withdrawl for 48 hrs

None they take too long to verify and pay you out

Payout times are too long should be instant this day and age

• 4 years ago

Nice casino, unfortunately the 5 second rule and the waiting time after an hour, but extensive slot machine collection. A payout works quickly and easily here. Otherwise a very nice casino with the small restrictions at the beginning of my remarks.

Clear and fair conditions for the player
Klare und faire Bedingungen für den Spieler
Problem-free process and payout
Problemloser Ablauf und Auszahlung

5 seconds and hour rule
5Sekunden und Stundenregel

Discussion

NetBet Casino discussion

Discuss anything related to NetBet Casino with other players, share your opinion, or get answers to your questions.

Casino Guru

We want players to understand gambling.

Our reviews of other casinos

NetBet Casino Review

Pros and cons

Casino screenshots

NetBet Casino Review

Safety Index of NetBet Casino – Is it fair and safe?

T&Cs of NetBet Casino evaluated

Player complaints about NetBet Casino

User feedback and assessment of NetBet Casino

NetBet Casino company information and licenses

About payment methods and win and withdrawal limits

Language and support options

Slots and casino games at NetBet Casino

Bonuses and codes offered by NetBet Casino

Company info

NetBet Casino news & updates

NetBet settles with UKGC for £650,000 after regulatory failures uncovered

NetBet grows content offering for UK customers with Swintt games

NetBet UK expands offering with games from Gaming Corps

Safety and fairness

Licensing authorities

Games

Game types

Game providers

NetBet Casino bonuses

Payments

Payment methods

Transaction limits

Currencies

Customer support

Language options

User reviews of NetBet Casino

NetBet Casino discussion