Martin is a Training and Development Specialist for Casino Guru's casino review team, making sure that all information about casinos is correct and up to date. Martin made a significant leap in his professional path to join our team, transitioning from an assistant manager position in the gastro ind...
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Martin D.
Author
Martin Donly
Training & Development Specialist
Martin is a Training and Development Specialist for Casino Guru's casino review team, making sure that all information about casinos is correct and up to date. Martin made a significant leap in his professional path to join our team, transitioning from an assistant manager position in the gastro ind...
Skrill and Neteller depositors cannot claim welcome bonus
Company focuses on sports betting rather than the casino
Games
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14
Not Available: 1
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 4
Not Available: 4
Game providers
Show all
(66)
Game providers (66)
Payment methods
Show all
(12)
Payment methods (12)
Transaction limits
Withdrawal limits
Not limited for RON
Win limits
Unknown
Language options
Website
Available in
1 language
Romanian
All languages (1)
Romanian
Live chat
Available in
2 languages
EnglishRomanian
All languages (2)
English
Romanian
Customer support:
Available in
2 languages
EnglishRomanian
All languages (2)
English
Romanian
Casino screenshots
NetBet Casino Review
In this review, we took a close look at NetBet Casino. Our casino review process helped us check both its benefits and its drawbacks. Our team looked into things like the casino's Terms and Conditions, licenses, player complaints, support, and limits. This helped them form a clear view of how safe and fair this casino is for players.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. NetBet Casino scored a Below average Safety Index of 5.2, which makes it a suboptimal option for most players in terms of fairness and safety. Continue reading our NetBet Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of NetBet Casino
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of NetBet Casino, we have looked closely into the Terms and Conditions of NetBet Casino and reviewed them. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
According to our approximate calculation or collected information, NetBet Casino is an average-sized online casino. In relation to its size, it has a high value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we know, no relevant casino blacklists include NetBet Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
Taking into account all factors in our review, NetBet Casino has scored a Safety Index of 5.2, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
NetBet Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of NetBet Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about NetBet Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 23 complaints about this casino in our database. Because of these complaints, we've given this casino 21,055 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
NetBet Casino user feedback and reviews
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Based on the 20 user reviews of NetBet Casino in our database, it has a Bad User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
NetBet Casino company data and licenses
NetBet Casino is owned by NetBet Enterprises Ltd and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.
NetBet Casino has a gambling license in Romania.
Win and withdrawal limits, payment options
NetBet Casino accepts deposits via 12 payment methods. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Bank transfer, ApplePay, Skrill 1-Tap, Okto.cash, Revolut, A-bon, Aircash.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at NetBet Casino.
Language
Website
Customer support
Live chat
English
Romanian
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at NetBet Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of NetBet Casino to be good.
NetBet Casino slots and casino games
NetBet Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Poker, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live baccarat, Live blackjack, Live poker, Live roulette.
Games from 66 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, Nextgen Gaming, ELK Studios, Evoplay, Ezugi, Push Gaming, BGaming, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Tom Horn, Iron Dog Studio, Relax Gaming, Inspired Gaming, 7777 gaming, Smartsoft Gaming, Platipus, Wizard games, BF Games, G Games, Apollo Games, Gamomat, Darwin gaming, Golden Race, CT Gaming, 1 Gaming, Bragg Gaming, Foxium, Bally Wulff, AGS, Spinoro, Amusnet, Reel Play, Gaming Corps, Slot Factory, Synot Games, Skywind Group, Stakelogic, Fazi, Games Global, PatePlay, Gaming Realms, Light & Wonder, EGT Digital, Spinberry, Hacksaw Gaming, Ruby Play.
Bonuses and codes offered by NetBet Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
Our database presently holds 5 bonuses from NetBet Casino:
100% up to 1,500 lei and 200 extra spins
150% up to 1,500 lei and 150 extra spins
75% up to 1,500 lei and 50 extra spins
50% up to 1,500 lei and 100 extra spins
25% up to 1,000 lei and 150 extra spins
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
NetBet Enterprises Ltd
Established
2015
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of NetBet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
RomaniaC39218
Verified
Unfair terms and conditions
Players claiming one too many bonuses risk losing their winnings
Show full rule and our analysis
Use of the Martingale betting strategy may result in confiscated winnings
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Players who only deposit when bonuses are offered risk losing their winnings
Browse all bonuses offered by NetBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
NetBet Casino payment methods
Currencies
RON
User reviews
User reviews of NetBet Casino
This is a place to share experience with NetBet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
loved playing at this casino , it was recommended to me by a freind, all was great till i tried too cash out and they made a bunch of scandalous lies and refused to pay me. if you play at a casino and win. you expect to get paid.
nice design great game choice
made 6 or so deposit over $100.00 on the last i won $5200.00
didnt pay me a cent after a plethera of excuses and lies.
eventually they decided that i was at fault and their computer says no.
once i showed them how much i spent at other casinos, they tried offer me bonuses,.
I got confused over Bonuses, The bonus that Was on their banner on their website it said something called Lose Bonus and an contact was given on the banner. I tried to calling them but in first they don't answered but second time they answered and as Proceed further their support asked what brings you here I said I want to know about that new bonus something that's on website , She keep me asking which I answered I don't know exactly but I give her a hint, but still she doesn't understood. So the call went like this and I didn't get a answer properly from her. So there support is pathetic. All people out there please look it out before joining.
They reply to emails with automated messages, they are completely unacceptable, I have deposited so much money and they don't bother to reply normally. The tempo in the spins of the slots is disappointing, it doesn't look like what we know at all. Only deposits in the last few months that I've been playing, I've forgotten when I made a withdrawal from the particular casino.
Be very careful, Netbet puts misleading bonuses here I leave you a screenshot where it says that the minimum deposit is 20 pesos when in the T&C it says that it should be 400 pesos and that is a deception, a trusting one makes the deposit and you want to claim the bonus and they tell you that it is 400 pesos and that those twenty are 20 euros and why do I want in euros if I am playing in Mexico not in Europe they are very bad and they did not fix my problem or give me the bonus
Mucho cuidado netbet pone bonos engañosos aquí les dejo una captura de pantalla donde dice que el depósito mínimo es de 20 pesos cuando en los t&c dice que debe de ser de 400 pesos y eso es un engaño uno confiado hace el depósito y quieres reclamar el bono y te dicen que son 400 pesos y que esos veinte son 20 euros y yo para que quiero en euros si estoy jugando en México no en europa están bien mal y no me arreglaron mi problema ni me dieron el bono
Actually, I thought it was a great casino. Today I felt like playing and deposited 50 euros, without a bonus. At 48 euros I got a message saying that I had reached my betting limit of 40 euros, which I never set and didn't want to. I still have a deposit limit of 950 euros. Now I have asked for my money back and canceled the account because no one has contacted me via email.
Eigentlich ein tolles Casino dachte ich mir.Heute hatte ich Lust zum spielen und zahlte 50 Euro ein,ohne Bonus.Bei 48 Euro bekam ich eine Nachricht,ich hätte mein Einsatzlimit von 40 Euro erreicht,das ich nie eingestellt habe,und nicht wollte.Ich habe noch ein Eizahlungslimit von 950 Euro.Nun habe ich mein Geld zurückgefordert und das Konto gekündigt da sich auch per E-Mail keiner um mich gekündigt hat.
A large selection of slots, but if you have problems with slots in the evening, there is no one to contact.
Eine grosse Auswahl an Slots,aber nicht mehrHat man Abends Probleme mit Slots ist kein Ansprechpartner da.
No 24/7 chat, some slots hit or miss. They take money but don't want to talk to anyone.
Kein 24/7 Chat,manche Slot haken oder springen.Sie nehmen Geld wollen aber mit keinem sprechen.
I have already explained this in the complaint and I will certainly not let these casinos cheat me out of my winnings. In any case, I can only warn you about the casino.
Ich habe das in der Beschwere schon erläutert und werde mit Sicherheit mich nicht um meine Gewinne betrügen lassen von diesen casino. Kann jedenfalls nur vor dem Casino warnen.
I thought everything was positive until the casino decided not to let me risk my bonus winnings without a solid reason.
Ich fand eig alles positiv bis das casino entschied mich meine Bonusgewinne nicht wagern zu lassen ohne einen haltbaren Grund.
It was described in my complaint. I have never experienced anything like this before in a casino where they don't let you risk the bonus winnings of 350 euros on the grounds that you have taken bonuses too often, and I have deposited about 5 times within 2 years Usually 10 euros are deposited without a bonus. My winnings were earned with my real money. However, they don't allow me to gamble my winnings because I was at 350 euros, which probably doesn't suit them.
Wurde in der beschwerde von mir beschrieben.Sowas ist mir noch in keinen Casino vorgekommen das man einen die Bonusgewinne von 350 euro nicht wagern lässt mit der Begründung man hätte zu oft Bonusse genommen, dabei hab ich ca 5 mal eingezahlt in abstand von 2 jahren und meistens 10 euro ohne bonus eingezahlt. Meine Gewinne wurden mit meinen Echtgeld erspielt. dennoch erlauben sie mir nicht meine gewinne zu wagern da ich auf 350 euro war was ihnen wohl nicht passt.
I play here couple month and few win and quick withdrawal. Now suddenly everything change, kast withdrawal they ask me more documents and change it bank transfer and say it takes 3 + 8 days to proceed. Before trustly, few minutes. I also make deposit limit to my account and after this poor withdrawal service i wanna change it lower. But cannot change, they remove whole option away from casino. So have to wait this slow withdrawal and then totally closed my account.
I had my player account closed because customer service didn't respond to the problem and wasn't interested in suggestions. As in every online casino, there is the "24 hour game break" button. The casinos I know always have the button at the top of the picture (page), at NetBet it is right under the game. It has happened to me several times that I wanted to press the bet button in the game, but unfortunately I missed something and hit the lock button. I can't imagine that I'm the only one this has ever happened to?!? The fact that I couldn't play for 24 hours doesn't bother me anymore. But what's not possible is that my complete bonuses (birthday bonuses, gift stockings, everything... even offers are blocked!!! I contacted customer service about this to find out what was going on and they said I was blocked from offers and bonuses. Whaaaaaaass When I wanted to point out this 24-hour lock button again and see if it wouldn't be possible to move it up like it is on other online casinos, there was no response. The first time I unintentionally pressed this stupid button, I already pointed it out to customer service. The second time all bonuses and offers were blocked. KD contacted me again, complained and asked for a solution/clarification of the problem, I wanted my bonuses back or at least a small compensation. But no. When I closed my player account on NB, the KD asked me why. And again I complained and asked for a suggestion to move the button. The account was immediately closed by NB and an answer to my problem was skillfully ignored.
Habe mein Spielerkonto schließen lassen, weil Kundendienst nicht auf lösung des Problems eingeht und Vorschläge auch nicht interessiert. Wie in jedem online casino, gibt es den "24h Spielpause"- Button. Die Casinos die ich kenne, haben den Button immer oben auf dem Bild (Seite) , bei NetBet ist er gleich unter dem Spiel. Mir ist es schon mehrfach passiert, das ich im Spiel die Einsatz -Taste drücken wollte, dummerweise etwas verfehlt und auf die Sperrtaste gekommen bin. Kann mir auch nicht vorstellen, das ich bis jetzt die einzige bin, der das schon mal passiert ist ?!? Das ich dann einfach mal 24h nicht spielen konnte, stört mich ja jetzt nicht weiter. Aber was gar nicht geht ist das meine kompletten Boni (Geburtstagsboni, Geschenkestrumpf, einfach komplett alles...selbst Angebote sind gesperrt!!! Ich habe den Kundendienst diesbezüglich kontaktiert um herauszufinden was da los ist und sie meinte ich wäre für Angebote und Boni gesperrt. Waaaaaaass?!?! Als ich gleich nochmal auf diesen 24h Sperre Button hinweisen wollte, ob es nicht möglich wäre ihn nach oben zu versetzen, wie es auf anderen Online casinos ist, keine Reaktion. Wo ich diesen blöden Button das 1.mal unfreiwillig betätigt hatte,habe ich den Kundendienst auch schon darauf hingewiesen. Beim 2.mal war dann alle Boni und Angebote gesperrt. Wieder KD kontaktiert, mich beschwert und um lösung / klärung des Problems gebeten, wollte ja meine Boni wieder haben bzw wenigstens eine kleine entschädigung. Aber NEIN. Und warum ist auch bei Sunmaker alles weg?!? Ich bin noch nie irgendwo anders auf diesen Button gekommen. Also in welcher Verbindung steht NetBet mit Sunmaker?!? Als ich mein Spielerkonto auf NB schließen lassen habe, wurde ich vom KD nach dem Grund gefragt. Und wieder habe ich mich beschwert und einen Vorschlag um versetzung des Buttons gefragt. Das Konto wurde gleich von NB geschlossen und eine Antwort auf mein Problem, ganz gekonnt ignoriert.
Nice offers
Nette Angebote
Payout was pretty quick
Auszahlung ging recht schnell
A lot of money invested, but unfortunately only won once (€250)
Viel Geld investiert, aber leider nur 1x gewonnen (250 €)
Customer is NOT king here!!!
Kunde ist hier KEIN König!!!
Customer service does not address problems
Kundendienst geht auf Probleme nicht ein
There is a self-exclusion button under the game, which can easily be pressed involuntarily
selbstausschluss-Button ist unter dem Spiel, die man evtl. leicht unfreiwillig betätigt
Unfortunately, the casino deteriorated after it had the licenses for the casino. There are only a few slots left and the shop to exchange for Netbet points is no longer there... What a shame!!!!
Leider hat das Casino nachdem es die Lizenzen fürs Casino hatten,sich verschlechtert.Nur noch wenige Slots und den Shop zum tauschen gegen Netbet Punkte gibt es gar nicht mehr...Schade!!!!
Bad experience. You wait an answer for a complaint many months and still not a single answer. I think there wont be any answers coming. Worst complaint handling I have seen so far. Support dont help at all. Based on my experience about how they treat people, I wouldnt use the site.
It's an interesting casino with a pretty good website design. I've had experience playing there, and I can't say that there's anything special about it, like most online casinos. A good variety of games and providers. I didn't like the verification process, which takes too long and requires some additional documents. The support service works well, but I didn't notice that they are interested in helping players with their problems. Even though I didn't win much here, I'm not sure I'll come back here again.
I can't understand the negative comments at netbet, it's logical that you sometimes win and sometimes lose, after all, you don't play to become a millionaire, but to have fun. And they are really fast when it comes to paying out you win, go to pay out and the money is in your account on the same day...
Ich kann die negativen Kommentare bei netbet nicht verstehen ist ja logisch das man mal gewinnt und mal verliert schließlich spielt man nicht um ein Millionär zu werden sonder um Spaß zu habe . Und die sind richtig schnell beim auszahlen du gewinnst gehst auf auszahlen und am selben Tag ist das Geld auf deinem Konto …
The only really the only ones so far who keep their promises !!!! Payout no matter whether account or to my wallet, since verification never longer than 5 hours, only one star deduction because the celebrities are very confusing and there is no longer an automatic (which is due to the German bets) everything else is absolutely good, game selection top
Die einzigen wirklich die einzigen bisher die ihre versprechen halten !!!! Auszahlung egal ob Konto oder auf mein Wallet , seit verifizierung nie länger als 5 Std , nur ein Stern Abzug weil die Promis sehr unübersichtlich sind und es kein Automatik mehr gibt ( was den deutschen gesetzten geschuldet ist ) alles weitere absolut gut , Spielauswahl top
Game selection, always all new ones from mane-like manufacturers
Spielauswahl , immer alle neuen dabei von mähnenhaften Herstellern
Fairness, if it says payout within hours, then that's the case even if I won something with a bonus
Fairness , wenn gesagt wird Auszahlung innerhalb Stunden , dann ist das so auch wenn ich mit Bonus was gewonnen hab
Really fast payment even with bank transfer within hours
Wirklich schnelle Auszahlung auch bei Banküberweisung innerhalb stunden
good assortment of slots, easy and accessible casino, sufficient assistance but what precipitates my judgment on netbet casino are the biblical times for withdrawals. The player plays to win and if he has to wait seven days to collect even small amounts, surely, among the wide choice available, he prefers to play on organized sites to pay winnings in a maximum of 48 hours. IF they hand delivered the winnings it would take less time ....
buon assortimento di slot, casino facile ed accessibile, assistenza sufficiente ma ciò che fa precipitare il mio giudizio sul casinò netbet sono i tempi biblici per i prelievi. Il giocatore gioca per vincere e se per riscuotere anche piccole somme deve aspettare sette giorni, sicuramente, tra l'ampia scelta disponibile, preferisce giocare su siti organizzati per pagare vincite in massimo 48 ore. SE consegnassero a mano le vincite impiegherebbero meno tempo....
good assortment of slots
buon assortimento slot
withdrawals with very long times, days and days of waiting .. seven working days for credits on credit cards
prelievi con tempi lunghissimi, giorni e giorni di attesa.. sette giorni lavorativi per accrediti su carte di credito
Druffer
Unregistered user
• 4 years ago
Payout times atrocious. Sent documents been accepted and pending Withdrawl for 48 hrs
None they take too long to verify and pay you out
Payout times are too long should be instant this day and age
Nice casino, unfortunately the 5 second rule and the waiting time after an hour, but extensive slot machine collection. A payout works quickly and easily here. Otherwise a very nice casino with the small restrictions at the beginning of my remarks.
Schönes Casino, leider die 5 Sekundenregel und die Wartezeit nach einer Stunde, dafür aber umfangreiche Slotmaschinensammlung. Eine Auszahlung funktioniert hier schnell und problemlos. Auch ansonsten ein sehr schönes Casino mit den kleinen Einschränkungen am Anfang meiner Ausführungen.
Clear and fair conditions for the player
Klare und faire Bedingungen für den Spieler
Problem-free process and payout
Problemloser Ablauf und Auszahlung
5 seconds and hour rule
5Sekunden und Stundenregel
Discussion
NetBet Casino discussion
Discuss anything related to NetBet Casino with other players, share your opinion, or get answers to your questions.
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