The player from Greece faces an unexpected account closure while having a remaining balance and an active bet.
National Casino - Player’s account has been closed.
Amount: €800
National Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 18h 56m 4s
Case summary
5 hours ago
Public
Public
9 hours ago
Translation
My account was unexpectedly closed with a balance and a bet in progress.
Automatic translation:
Public
Public
5 hours ago
Hello makelios6,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
- Did you play casino games or sports betting?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
