The player from Greece faced an unexpected account closure while having a remaining balance and an active bet. The Complaints Team communicated that the account was not verified and the player had no profits from sports betting. Due to the nature of the issue and lack of sufficient insight, the complaint was not taken on, but the casino was contacted for further information. Ultimately, the complaint was rejected as it did not fall within the team's scope.
National Casino - Player’s account has been closed.
Amount: €800
National Casino
Safety Index:Above averageSafety Index
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7.8
National Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
6 days ago
Public
Public
1 month ago
Translation
My account was unexpectedly closed with a balance and a bet in progress.
Automatic translation:
Public
Public
1 month ago
Hello makelios6,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
- Did you play casino games or sports betting?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 month ago
Translation
Thank you very much for opening the complaint.
First of all let's make a necessary correction about the casino.
The correct casino is the one I am attaching to you 
My account was not verified
I had no profits
Sports betting
Yesterday on live chat
Automatic translation:
Public
Public
4 weeks ago
Dear makelios6,
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
