The player from Greece is experiencing difficulties accessing slots from a specific game provider.
MyStake Casino - Player is enquiring about game provider availability.
Amount: ??
MyStake Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
MyStake Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
I live in Greece, where Play N Go slots are available, but for some reason i cant play them in Mystake casino
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3 years ago
Dear Vasilis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried communicating this issue with the casino directly? Maybe a different device or clearing cache & cookies could be helpful. I have checked the website using the Greek VPN and slots from Play’n GO were available.
Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
I tried both you mentioned and nothing worked, in the chat they just told me "play another slot"
Automatic translation:
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3 years ago
I'm sorry but I can only recommend you the same. Please understand that the casino is not obligated to offer slots from a specific game provider.
Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.
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3 years ago
Dear Vasilis,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
