The player from Greece is experiencing difficulties accessing slots from a specific game provider.
MyStake Casino - Player is enquiring about game provider availability.
Closed
Our verdict
Unjustified complaint
Amount: ??
MyStake Casino
Safety Index:Very highCase summary
Discussion
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4 years ago
I live in Greece, where Play N Go slots are available, but for some reason i cant play them in Mystake casino
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4 years ago
Dear Vasilis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried communicating this issue with the casino directly? Maybe a different device or clearing cache & cookies could be helpful. I have checked the website using the Greek VPN and slots from Play’n GO were available.
Looking forward to hearing from you.
Best regards,
Petronela
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4 years ago
Translation
I tried both you mentioned and nothing worked, in the chat they just told me "play another slot"
Automatic translation:
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4 years ago
I'm sorry but I can only recommend you the same. Please understand that the casino is not obligated to offer slots from a specific game provider.
Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.
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4 years ago
Dear Vasilis,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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4 years ago
Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.
