The player from Bulgaria had been waiting for five days for his cashout of 60 Lev. He had provided all the necessary verification documents but experienced a delay in the verification process. He had been assured by the support team that there were no issues with his documents. However, despite our attempts to communicate with the player to gather more information and resolve the issue, we did not receive any response. As a result, we were unable to investigate further and had to reject the complaint.
Mr Bit Casino BG - Player’s withdrawal is delayed due to verification procedures.
Amount: 60 лв
Mr Bit Casino BG
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
I requested a cashout of 60 Lev, five days ago. The money has not appeared in my gaming account, nor has it been transferred to my card. I've uploaded all the documents required for verification, but the verification has yet to be done. (Photos of my ID card, a physical bank card (Revolut), and a photo of my face with my ID card). I've communicated with support and followed the instructions they gave me to the letter. They told me there's no problem with the documents and that they're simply performing the necessary checks... I don't think such a delay is fair.
Automatic translation:
Public
Public
7 months ago
Hello crazier0194,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bit Casino BG. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
