Mr Bet Casino - Player encounters delayed verification process.

Hello! I have been struggling with the problem for almost 30 days now, uploading a card confirmation document, which is a PDF file, to verify the account! I did this today, because the expert is waiting for this document! The system could not verify my account again, probably! I have to wait 48 or 72 hours again and I will get the answer that it is not good! What should I do in this case?

Hello inrus23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello! I last spoke to customer service yesterday! The proof of residence and my personal identification were successfully completed, I only have a problem with the payment document! They are waiting for the confirmation certificate for the REVOLUTOS CARD, which I downloaded and sent to them, but it is still not working, I don't know what to do then. I've been talking to customer service every day for almost a month now.

Hello Nick! I started talking to customer service on 2024.10.08! During this time I managed to upload almost everything! Where I got stuck was the payment method! They asked for a REVOLUTOS card verification document, which they described step by step! I complied and downloaded a PDF file of the requested document! Please help because I don't understand! Thank you Nick!

Dear inrus23,

Would it be possible to forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru for further review?

Looking forward to your response.

Regards,

Nick

Thank you very much! The problem is solved! You can close the case dear Nick!

Dear inrus23, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru