The player from Hungary faces ongoing issues with account verification and withdrawing funds, having uploaded a card confirmation document that has not been accepted despite nearly 30 days of effort. She now anticipates another waiting period of 48 to 72 hours for a potentially negative response.
Mr Bet Casino - Player encounters delayed verification process.
Amount: 4,750,000 Ft
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 18h 10m 32s
Case summary
5 hours ago
Public
Public
11 hours ago
Hello! I have been struggling with the problem for almost 30 days now, uploading a card confirmation document, which is a PDF file, to verify the account! I did this today, because the expert is waiting for this document! The system could not verify my account again, probably! I have to wait 48 or 72 hours again and I will get the answer that it is not good! What should I do in this case?
Public
Public
5 hours ago
Hello inrus23,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
inrus23 has 6d 18h 10m 32s to reply
