Monkaji Casino Review

The player from Sweden had attempted self-exclusion but due to a non-working email provided by the casino, he could not send his request. After finding an alternative email, his account had been closed but without a response to his request for refunding deposits since December 26, 2023. Despite our efforts to resolve the issue, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

The player from Japan had been waiting for over 10 days for a payout from a no-deposit bonus and over a week for a second payout from his own funds. The casino hadn't provided any response to related queries that were sent via email. The player had submitted the necessary identification documents and had been asked to reapply for withdrawal due to an error with the bank account details. Despite reapplying with the correct details and making an additional deposit, the player's withdrawal had remained pending. The casino eventually responded, stating that the withdrawal had been processed. However, the player reported that the funds had been returned to his casino account instead of being withdrawn. Despite our efforts to contact the casino for further clarification, there had been no response. The player decided to spend the remaining funds and stop pursuing the withdrawal. We had marked the complaint as 'unresolved' due to a lack of cooperation from the casino.

The player from Sweden has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Switzerland had an active self-exclusion in sister casino due to a gambling problem. He believes that he shouldn’t have been allowed to deposit any funds into Amok Casino account. The player has reached ADR, their decision was in his favour. But it looks like the casino remained silent. The player contacted MGA, and the licensing authority decided in the player's favour.

The player from Greece requested a withdrawal more than two weeks prior to submitting this complaint. The payment was received on the day we invited the casino to the thread. The complaint is resolved.