Mega Dice Casino - Player faces withdrawal errors after account verification.

I have been using Megadice recently and all was OK when i deposit and when I withdraw small profits. 2 days ago i deposited XRP which in USD is around 5.5-6K at that moment. After I place invest on football all the balance and won my ticket, i have a total balance of $12K currently while XRP price is 2.77

I tried to withdraw suddenly Withdrawal Error showing, then I contacted live chat, they asked me to do the KYC, after that I finished all KYC and got verified from them. I tried to withdraw my money still same error showing, more than 24 hours chasing them on live chat and nothing got solved, sent them emails and nobody replies.

Very unhappy for how they treat the customers.

Dear Laciali26,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a screenshot of the error you see when you try to withdraw your winnings?

What was the casino customer support's response when you asked them about the error you're having?

Have you tried choosing a different payment method for your withdrawal?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

Thank you for your message.

Sure allow me to attach a screenshot here.

Live chat the support team have been responding same thing for 3 days saying: Our team is working to fix the issue, you will be notified through email.

But they don’t provide any timeline expectation and some agents are not helpful and even end the chat while I am still typing, some agents they try to help but in the end I receive the same message "We will notify you when the issue is fixed" without any timeline.

I have tried to withdraw and followed all instructions given by them and still the withdrawal error persist.

Have you tried choosing a different payment method to withdraw your winnings?

What payment methods have you used for your previous withdrawals?

Are there any pending withdrawal requests currently in your account?

Hi Team,

After 7 days of not being able to withdraw my funds finally after many complaints they fixed the technical issue and I withdraw my funds on 19 Feb 2025

I confirm that I withdraw my all funds from MegaDice.

Hard to trust them again for treating a loyal customer in that way.

Thank you for your support Veronika & team.

Regards,

Laciali

Dear Laciali26,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru