The player from Canada reported issues with the casino website, where winning bets were rejected while losing bets were accepted, totaling $2500 in problematic bets. They requested a refund for the discrepancies. The Complaints Team informed that without sufficient supporting evidence, the investigation could not proceed. It was explained that additional documentation, such as the player's entire gaming history, was necessary to substantiate the claim and approach the casino effectively. The case remained unresolved pending further evidence from the player.
Mega Dice Casino - Player experiences rejected winning bets.
Amount: Can$2,100
Mega Dice Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Mega Dice Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 months ago
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4 months ago
Hi Team,
I had countless issues where winning bets would be rejected please see screenshot and losing bets would be accepted. It’s a very glitchy bug and I expect a refund for this. It was a total of $2500 in bets that it happened to.
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4 months ago
Dear sati725,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
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4 months ago
Thank you for the screenshot. Unfortunately, one picture is not enough for us to conclude that something unfair is going on. Please send me your entire gaming history from the Baccarat session you consider to be unfair. You can request it from the casino in Excel format and then forward it to me. Kindly understand that without further evidence, our possibilities for investigation are limited.
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3 months ago
I’m sorry to inform you that, without further evidence, we cannot continue with the investigation or request the casino to join the resolution of your complaint. Please understand that our complaint resolution process is structured and requires certain steps to be followed by the players.
One of these key steps is for the player to provide as much supporting evidence as possible to substantiate their claim. This allows us to approach the casino with solid proof of potential unfair practices. Unfortunately, the picture you provided only shows that one of your bets was rejected while the balance in your account was zero, which is insufficient to proceed further.
If you can provide additional evidence, such as detailed screenshots or video recordings of the issue, we would be happy to reopen your case and investigate further. Thank you for your understanding.
Best regards,
Veronika
