Mega Bonanza Casino review

A player requested two withdrawals from Mega Bonanza Casino on December 12, 2024, but after 56 days no payment has been received. Despite emailing or using live chat every few days, the player kept receiving identical responses citing high redemption volumes and internal issues. Although a previous $1,600 withdrawal was processed in 10 days, these two redemptions remained unresolved despite multiple promises of escalation. The player criticized casino's poor organization and communication. The complaint was left without any response from the casino.

A player reported difficulty redeeming large winnings at Mega Bonanza Casino. After submitting proof of deposits and bank account ownership, the casino requested verification of the payment method. The player explained they use Apple Pay, which shows different last digits than the physical card, and provided bank statements as proof. Despite complying, two withdrawal requests—initially for $12,000 and $7,000—were declined and returned to the account. The casino didn't respond to the complaint and it was closed as unresolved.

A player encountered a withdrawal issue with Mega Bonanza Casino. He reported that the casino requested another KYC verification, even though he had already submitted the required documents for a previous successful redemption. The withdrawal request was rejected, and the casino did not respond to his complaint.

The player from Texas had requested a withdrawal three weeks prior, consisting of two redemptions of $100 and $250, but had not received the funds. Despite multiple communications with Customer Service, he continued to receive the same response regarding the delay. We ultimately closed the complaint due to his absence of response to inquiries and reminders. The player was informed that he could reopen the complaint in the future if he chose to resume communication.

The player contacted Mega Bonanza Casino multiple times regarding a redemption request from December 10, 2024, which had been pending for nearly a month. Each inquiry received the same response that it was under review. Despite the casino's claim of processing payouts within 10 business days, the player noticed others received their funds faster and grew skeptical about the site’s practices. The casino didn't react to the complaint.

Player requested a redemption of 194 SC at Mega Bonanza Casino, but after three weeks of waiting, the player still had not received their funds. Despite multiple contacts with customer support, they were repeatedly told the issue would be resolved within 24 to 48 hours, but this did not happen. The player expressed frustration over the lack of helpful responses and follow-up communication from the support team throughout the entire process. The complaint was left without any reaction from the side of the casino.

A player initiated a redemption request at mega Bonanza Casino and received an email confirming that it was approved and on its way to the bank within 3-5 business days. However, the status remained as "processed," and after speaking with multiple agents who provided inconsistent information, the player felt confused and disappointed about the delay. Despite ongoing communication and claims of the issue being escalated, the player continued to receive the same responses, leading to frustration over the $4,000 payout. The casino didn't react to the complaint.

The player won $200 and received the payout but then won an additional $250, which Mega Bonanza Casino refused to pay, claiming their bank account was not verified. The player explained that their account ended in 5606, not 7602, and that they could not provide a full account number due to security reasons. Despite multiple emails seeking help, the player continued to receive unhelpful responses and requested assistance with the dispute. No casino representative responded to the complaint leading it to be closed as unresolved.

On December 3, 2024, the player redeemed $750 and received confirmation that the funds would be deposited within three business days. Nearly five days later, they had not received the money. Despite multiple attempts to contact support, they received the same unhelpful responses. There was no response from the casino regarding a public complaint, so it was closed as unresolved.

The player won $1,300 on September 21st but found that their already verified account was restricted. They submitted bank information voluntarily, even though it wasn't required for verification. They attempted to call support, but the number did not work. The casino didn't react to the complaint so it remained unresolved.