A player requested a prize redemption at McLuck Casino, but it remained pending despite providing necessary verification documents. After verifying their identity before depositing, the player complied with multiple requests to verify payment methods. However, due to changing numbers on digital cards, they struggled to provide exact information. The player submitted transaction statements a week ago but received no response, leading to frustration over communication delays. The casino didn't respond to the complaint.

A player had $210.00 pending payout from McLuck Casino, with verification already completed. After ongoing email correspondence about the processing status, the customer received notification on July 13 that their account was closed without explanation, claiming all due money was paid. The player disputes this, stating they have not received any payment and was then told that customer service only assisted paying users. The casino didn't react to the complaint, and it was closed as unresolved.