McLuck Casino Review

Terms and conditions

Fair

Issues found: 0

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Impact of related casinos

Negative

Related casinos: 3

Not all online casinos operate individually. Many of them are a part of a bigger group of related casinos. For these, we also reflect the related casinos in our Safety Index. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio

Bad

Total complaints: 2

• Opened 0
• Unresolved 0
• Resolved 1
• Rejected 1

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 6 complaints from other sources. We also took into account 111 complaints about related casinos.

If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

Other factors

Neutral

There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.