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mBitCasino Review

Name: mBitCasino Review
Item: mBitCasino
Rating: 9.2

9.2/10Safety Index Very high by Casino Guru

mBitCasino Review

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

Visit Casino

Show company details

Payment methods

Show all (10)

Withdrawal limits

per month

10 BTC

per week

3 BTC

Owner Dama N.V.

Operator Dama N.V.

Platform SOFTSWISS

Established 2014

Estimated annual revenues

> $5,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews105Safety Index explainedDiscussion4Payment methods10

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (36 to 48 months).

mBitCasino Review

mBitCasino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. mBitCasino has a Very high Safety Index of 9.2, making it one of the most secure and fair online casinos on the web, based on our evaluation criteria. Proceed with reading our mBitCasino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index of mBitCasino – Is it fair and safe?

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of mBitCasino, we read and assessed Terms and Conditions of mBitCasino in-depth. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.

Considering our estimates and the factual data we have collected, mBitCasino appears to be an average-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

As far as we are aware, no relevant casino blacklists mention mBitCasino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

On the whole, also considering other contributing factors in our assessment, mBitCasino has achieved a Safety Index of 9.2, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.

Note: mBitCasino is linked to 1 other online casino, based on the information we've collected. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of mBitCasino.

Terms and Conditions of mBitCasino evaluated

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of mBitCasino to be mostly fair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about mBitCasino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 0 black points.

mBitCasino user feedback and reviews evaluated

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

mBitCasino has a Good User feedback score based on the 105 user reviews in our database. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Licenses and company data

mBitCasino is owned by Dama N.V and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

mBitCasino has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.

Payment methods, win and withdrawal limits

mBitCasino supports 10 payment options. This includes: Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), Ethereum (ETH), Ripple (XRP), Tron (TRX), Binance Coin (BNB), Cardano (ADA).

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
BTC 3 per week	No win limit
BTC 10 per month

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at mBitCasino in the table below.

Language	Website	Customer support	Live chat
English			24/7
German

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at mBitCasino, managing your account, withdrawals, or other matters. mBitCasino has a good customer support, judging by the results of our testing.

Slots and casino games at mBitCasino

mBitCasino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 50 game providers are offered. This includes Novomatic, Nolimit City, TaDa Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Betsoft Gaming, Amatic, Evoplay, Ezugi, BGaming, GameArt, Endorphina, Habanero, Spinomenal, Booming Games, High 5 Games, Belatra Games, MrSlotty, Lucky Games, Smartsoft Gaming, Platipus, Mancala Gaming, Reflex Gaming, Spadegaming, Spribe, Spinthon, TrueLab Games, Mascot Gaming, Onlyplay, Nucleus Gaming, VoltEnt, Gamebeat, MGA, OctoPlay, Absolute Live Gaming (alg), Iconic21 (BETER Live), AvatarUX, Retro Gaming, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, Clawbuster, 7Mojos, 4ThePlayer, Hacksaw Gaming, Ka Gaming.

mBitCasino bonuses and promo codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 3 bonuses from mBitCasino, which are listed in the 'Bonuses' section of this review.

Note: Our separate page features details on mBitCasino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (10)

Withdrawal limits

per month

10 BTC

per week

3 BTC

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (2)

English customer support

English live chat

Game providers

Show all (50)

Casino screenshots

Positives

High withdrawal limit
Deposit, play and withdraw in Bitcoin
Various responsible gaming options available
Live chat support is available 24/7
Live dealer games are available

Negatives

Many restricted countries

Interesting facts

If the player wins 10 Bitcoins or more, the casino the right to divide the payout into ten instalments, paid with 10 percent every month for 10 months until the full amount is paid out
Small international casino

Author: Ayberk Ayan Last updated: 25 Sep 2025 Anything incorrect or missing? Let me know

mBitCasino bonuses

Browse all bonuses offered by mBitCasino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of mBitCasino

This is a place to share experience with mBitCasino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 105 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

fakecasinokiller

Bronze

United Kingdom

• 10 months ago

hey stay away from this casino
even it is real money
they block to withdraw
10X you need bet
if it is bonus then it could be okay.
i came from wazamba casino
bc slow withdraw
but they are better than here
scam

fast withdraw

10X bet

mBitCasino

Hi there! We understand your frustration, and we’re happy to clarify. A standard 10x wagering requirement applies to deposits before withdrawal when playing table games or other non-slot games. This policy is in place for security reasons and is clearly outlined in our Terms & Conditions to ensure transparency.
If you have any questions or need further assistance, feel free to reach out at [email protected]. We'd be more than happy to sort this out for you.

Lastchancedance

Bronze

Canada

• 11 months ago

mbitcasino the best cryptocasino ever for me i played this for 1 years many compagny 1spin4win bgaming belatra they have an inventory of 51 providers such as Bgaming, Belatra, betsoftgaming, smartsoft, 1spin4win, pargmaticplay, the wins are magnificent the bonuses are cool and perfect by dint of leveling up your bet decreases it's perfect withdrawal quickly come on come play here it's my number 1 casino one love mbitcasino the staff who work is ultra competent I have always been answered quickly without almost any delay life is beautiful here

fast withdraw
crypto
fast deposit
massif win
staff ultra competent
huge inventory of game

not francais traduction :(

mBitCasino

Thank you so much for your fantastic review! We’re delighted to hear that mBit Casino is your number one choice and that you enjoy our wide selection of providers, great bonuses, and fast withdrawals. Our team works hard to provide quick and helpful support, so it’s wonderful to know that you’ve had a positive experience. While we don’t have a French version of the site, we can communicate in French via live chat support and are happy to assist you whenever needed. We look forward to continuing to make your time here enjoyable!

finkusdinkus26561

Bronze

Canada

• 11 months ago

This crypto casino has really started to go downhill. Today i made a deposit of $15.48. On the site you can buy crypto through a 3rd party "jiggle" and mbit states that you must deposit no less than the minimum of $14.58 or your deposit will be lost. Even after proving i was over the minimum but still lost my deposit mbit refused to make it right. They said i was below the minimum, if thats true then the $14.58 they have posted is incorrect and they are purposley posting that amount so they can collect these small "lost" deposits. 20 people a day fall for this after a month you have a big dollar scam. After i asked if i could aleast recieve a set of VIP spins, they told me very rudely that i wasnt getting n e thing. I can prove every accusation i am making and if you would like that proof please message me. I will provide it all.

Nothing

Everything

mBitCasino

Hi! We appreciate you taking the time to share your experience. The issue had already been escalated, and we've made the necessary updates to clearly display the correct minimum deposit of $20 to avoid any confusion in the future. Additionally, our team has assisted, and you’ve received a set of spins for the lost deposit.
Thank you for bringing this to our attention and helping us improve the experience for everyone. If you have any further concerns, feel free to reach out—we’re happy to help!

1stepatatime6

Bronze

United States

• 1 year ago

I've played here for a while now and have no complaints! Cash out quickly and accurately. Support is second to none and bonuses and generous!

Fast withdrawal
Friendly support
Bonuses

mBitCasino

Thank you so much for your feedback! We're thrilled to hear you've had such a positive experience with us. Fast withdrawals and friendly support are exactly what we strive for, and it’s great to know it’s making a difference for you.

We're always here to ensure your gaming journey stays top-notch.

littlehonora16

Bronze

United States

• 1 year ago

They have some of the best customer support team out there. They are so friendly and outgoing and hard-working and go above and beyond to meet your needs and try to help you in every way. That’s to mention they have some of the best slots there is.

The friendliest customer support, lots of new and fun slots. And super fast, cash outs.

mBitCasino

Thank you so much for your kind words! We're thrilled to hear that our customer support team has made such a positive impact, and that you’re enjoying our selection of slots and fast cashouts.

We’re always here to help and make your experience the best it can be. Happy gaming! 😊

chelseawarnock36

Bronze

United States

• 1 year ago

And that is one of my favorite casinos to play at I deposit multiple times today I win a lot and I cash out and I get my money within 10 minutes tops it's pending on my account every single time I've never had a bad time with m-bit I don't have one thing negative to say about them

Fast withdrawals amazing customer support shout out to James he's one of my favorites they're very fast they get straight to the point and they're always so kind.

mBitCasino

Thank you so much for your kind words and for being such an amazing part of our mBit Community!

We're thrilled to hear you've had great experiences with our fast withdrawals and customer support. We'll definitely pass the shout-out to James—he’ll be happy to hear he's made a difference!

Keep having fun, and good luck with your next game! 🎰🎲

thedominator

Bronze

United States

• 1 year ago

With the site could do better with letting their long time players win more often bad luck streak last far to long for a single person they say it's fair but I did about 100 deposits and on cash out maybe 100 bucks to get it hobbled back up playing on the same site guess i have no other choice but to find me another platform tired of not being able to win anything there I see the same ppl constantly at the top of the leaderboards but I can't seem to even make the list

Fast withdraws plus they have great bonuses
Great game selection
East to navigate the site

They claim it's fair but a single person seem to have bad luck streaks that can last months and u will find yourself just donating money cause they wont let u win until they feel like it so it's not fair at all
Let the ppl that been loosing for weeks straight win some be fair dang mbit
I feel like their is favoritism going on specially if u like to voice your opinion like right now im surely not going to be able to hit anything because of this review

mBitCasino

We’re really sorry to hear about your streak of bad luck, and we understand how frustrating it can be. All the games at mBitcasino are provided by trusted iGaming developers, and they run on either Random Number Generators (RNG) or Provably Fair, ensuring that each outcome is completely fair and random.

Each game also has a Return to Player (RTP) rate and volatility level, which can affect how frequently wins occur. Higher volatility games might result in longer streaks without wins, but when they do pay out, the prizes can be larger. If you ever feel like switching things up, exploring games with different RTPs and volatility could be a fun change.

We’re here 24/7 if you have any concerns or need help with anything, so please don’t hesitate to reach out to our Support team!

Lukassss

Bronze

Austria

• 1 year ago

Registered here a few months ago and I really enjoy playing here. Their VIP program and promotions are super cool. Also, I love playing their "races" tournaments.

mBitCasino

Thank you so much for your positive feedback, Lukas! We're thrilled to hear that you're enjoying your time at mBitcasino. It's great to have you as part of our community. If you ever have any suggestions or need assistance, feel free to reach out. Happy gaming!

jeremypage2508

Bronze

United States

• 1 year ago

Has blocked me from chat, and won’t reply to any emails!! 5 times in a row I actived a bonus but it doesn’t let me use it and then the time limit to use it runs out and I completely waste my bonus. DONT PLAY HERE THEY DONT HELP THERE PLAYERS AT ALL!

Shaneswife

Silver

United States

• 1 year ago

mBitCasino is one of the best casinos I have ever played at. The customer support is great, game selection and new games always coming in, payout is quick and easy.

Great game selection
fabulous customer support
easy and quick pay out

mBitCasino

Thanks a million for the awesome review! 🎉
We're happy that you've had a great experience with us.

With our ever-growing game selection and regular new additions, there's always something fresh to dive into. And quick, hassle-free payouts? You bet! Thanks again for your support – here's to many more epic gaming sessions together!

Bottombouncer23

Bronze

Canada

• 1 year ago

Account placed in arbitrary "short security check… check took 2 weeks and required numerous selfies, ID, utility bill. During this time, I contacted support numerous times to give referral information. Was told that nothing could be done til security review was completed.

Two days ago, it completed so I contacted support regarding referral ad was told my account had now been open more than 7 days so I was no longer eligible.

Terrible customer service. Terrible mistreatment

Mistreating players
Arbitrary security checks
Misleading referral bonus

mBitCasino

Hello there! Thank you for sharing your experience with us.

Please allow us to clarify that the security check was initiated as part of our efforts to combat fraudulent activities. Rest assured, this step was taken to uphold the security and integrity of our platform for all users.

It's important to note that the request for KYC (Know Your Customer) was sent to you on Feb 9th, and we received your response on Feb 19th, after a period of 10 days. The KYC procedure itself was completed promptly within 2 days once we received the necessary documents.

Upon successful verification, we understand that you reached out to our Support regarding the Refer A Friend promotion. It was initially communicated that your account had surpassed the 7-day eligibility period for this promotion. However, our team made a one-time exception and issued your bonus on Feb 25th.

We sincerely apologize for any confusion or dissatisfaction caused during this process. Thank you for your understanding, and we hope to provide you with a smoother experience moving forward. If you have any further concerns or queries, please don't hesitate to reach out to us at [email protected]

baldwithacar

Bronze

Canada

• 1 year ago

Listen guys, you have got to take your business away from this casino immediately. I am so livid, I just don’t know what to say.

Mbitcasino sent me a promotion email this morning offering 100 spins if I deposited $10. I used the link and deposited $10. I wait several hours and the deposit never arrives.

After asking support, they tell me it will not be credited because $10 is too ow of an amount that it becomes lost in the blockchain. They also will not honor the 100 spins offered.

I must reiterate. They sent an email offering 100 spins for a deposit of $10. I sent the $10. I not only don’t receive the promotion, I also don’t get my money.

Support says that the department in charge is working on adjusting the information, meanwhile, the customer will be screwed for the casino mistake,

**** UPDATE *****
After reaching out directly to Christina, I received an email that the promotion would be honored. It appears that there are some people willing to provide the right type of customer service.

However, the promotion offered 100 spins from a select game list which I like. After looking at the spins added, I realized they were not the game list offered but just the standard bonus games. I contacted support and sent the email offer and asked to have the correct spins added. I was told no. They said they have already done me a favor and those were the games I Would get. So once again, it appears that mbitcasino just doesn’t care about good business. I didn’t get a wonderful gesture. I received what I had been offered, so it’s just salt in the wound after all the time spent on this

Overall, Christina was wonderful and made me feel like my business was appreciated. Everyone else I spoke with showed no concern to help me or to do good business. Even when I was awarded the deposit promotion, I was treated as if I was lucky anybody did anything to help me. And the end point is feeling very negative about the experience because of my last interaction being denied the spins I was offered

Christina

Stolen Funds
Misrepresentation of Promotions
Abysmal customer service

Skaggythebaddy

Bronze

Canada

• 1 year ago

I hate to waste the time to write this review. Unlike all these other recent reviews, I actually enjoy the casino and have told a couple different friends to join.

With that said, the casino has now treated me similarly to the rest of the reviews here. They deliberately misled me and refuse to stand behind information I was given by their staff.

I sent a quick email asking about the status of my account to be eligible for their referral bonus. I explained I was unsure where my deposits stood in relation to my last referral bonus, but requested clarification so I didn’t promise anyone free spins if my account was not eligible.

Prompt reply came in telling me I was eligible. Easy enough. Told my friend. They deposited.

Today they gave the staff the information for the referral. They were told my account was not eligible and I needed to make more deposits. When I followed up, it was explained to me that support probably meant that my account was not banned from making referrals when I asked originally.

But why? I didn’t ask if my account was banned from referrals. I asked if I was eligible based on my deposit and referral history. And even after sharing the emails with them today, trey have refused to make this right for my account or my friends account.

That is just bad support service originally, made exponentially worse now that the casino sees the mistake they made and still refuses to correct the mistake and care about their customer.

I have to say that I encourage others to avoid this casino because you obviously just can’t trust the casino will stand behind what they say.

Plenty of other options for honest gaming websites

Poor customer support
Failure to stand behind support staff promises
Dishonest to customers

mBitCasino

Hey there! We appreciate you taking the time to share your experience with us.

We sincerely apologize for any inconvenience caused by the conflicting information you received surrounding the referral bonus. We're committed to making things right for you and ensuring that we address this issue promptly.

As an exception, your account has been credited with the promised 200 referral spins on 16.01.2024. We've also noticed that you already played them.

We hope this helps alleviate any frustration, and please be assured that we're taking steps to prevent similar situations in the future.

Thank you for your patience and understanding. If you have any further questions or concerns, please feel free to reach out at [email protected]. We value your continued support.

joerice1680

Bronze

Canada

• 2 years ago

Just recently signed up, and the casino sounds like it could be wonderful given all the perks it offers. However, they have absolutely destroyed that by offering a game selection for all bonuses that is embarrassing. They offer about 6 of the oldest BGaming slots that have absolutely no upside potential whatsoever. It turns free spins, weekly bonus spins, level advancements, referrral bonuses all obsolete. For example, i just moved up a level and got .28 from the free spins. The referral bonus received netted me .62. Its just a total nightmare. As the previous person mentioned, it is not even worth the time it takes to log into the account. The customer service is also quite terrible. They will deliver bad news and then put an emoji of a dog whimpering or something similar, where it comes across as the most pretentious, condescending people you have ever spoken to. My business will be taken elsewhere

none

customer suppport
HORRIBLE bonus game selection

mBitCasino

Hey Joe! Big thanks for taking the time to share your experience with us. We are very sorry that the game selection for the bonuses didn't quite hit the high note for you. We’ll consider your feedback for future improvements on our offerings.

We're equally sorry to learn that you were not satisfied with our Customer Support team. Providing stellar service is non-negotiable for us, and our Support team is constantly working to ensure that customers' concerns are addressed promptly and accurately.

Rest assured, your feedback has not gone unnoticed, and we're actively working on refining the gaming experience.

If you have any more thoughts or specifics you'd like to share, feel free to reach out directly at [email protected].

CarlottaBee

Bronze

Canada

• 2 years ago

As almost all of the reviews recently express, this casino is terrible. The customer service is awful. They don’t know what promotions they are running, and often tell you that a deposit doesn’t qualify for one reason or the other. Until you provide a screenshot that factually they are unable to talk their way out of. The bonus games that they have in place for all of their promotions are the absolute worst and eliminate all interest in their loyalty program. Whether it’s sign up spins, weekly spins, loyalty level spins etc… they are all the same and all are not even worth the effort to log into the website. Used to play here and tells me that the site is an absolute shell of what it used to be. There are so many casinos like bitstarz that have valuable bonuses with games that have upside. There is really nothing advantageous about this casino over any casino I can think of

Poor support
Support us lack of knowledge
Bonus spins are worthless
Loyalty program based on free spins is terrible

mBitCasino

Hey there Carlotta,

Thank you for providing your feedback. We appreciate your honesty and want to address any concerns you may have.

If you have any specific details or screenshots to share, that would be incredibly helpful for our team to better understand and address the issues you've encountered. Feel free to forward this information to [email protected].

Thank you for taking the time to share your feedback, and we look forward to assisting you further.

jeznachloretta

Bronze

Moldova

• 2 years ago

If I could give a zero Stars I would definitely do that I've been depositing in this casino the last couple days over and over and over the same amount well the last deposit I went to make never got credited to my account they said it was under the minimum which is untrue because it's the same amount I've been sending over and over and over for the last 2 days in a row so they refused to give me my money back I've not won a dime but testing the place I continued to deposit only to come to my conclusion it's a rip off... I will not edit my review because I feel like editing is the same as the lying I meant every word I said so all of that remains as well as the fact that it's awful funny that I think that amount five times previously and it went through all in the same day yet you're going to try to tell me that all of a sudden that amount is not going to go through not even going to hit the casino that's a dang lie just another way for them to scam your money out of you

Everything

mBitCasino

Hey there! Thank you for taking the time to leave us your feedback. We understand your concerns, however, it’s important to understand that blockchain transactions are one-way – funds sent below the minimum can't be recovered.

When you are sending funds to your account, please consider sending the minimum amount required in crypto, not the equivalent in USD for example, because the crypto market/value is very volatile.

For example, if 20 USD would match the minimum required at this moment, 10 minutes later it could not be the same amount in crypto due to market fluctuations. In this case, our payment provider will not recognize the transaction and will not send the funds from the blockchain to the casino and to your casino deposit address. The process is automated and has no human interaction, which is the reason why deposits under minimum are not reaching your account.

mBitcasino or the payment provider do not receive the amounts that are sent under the minimum required and will not allocate such amounts to the account, nor can be held responsible for not receiving the funds in the accounts if the amount is sent under the minimum specified in the Deposit page.

Feel free to reach out to our Support team at [email protected], sharing the email address associated with your account. They will be able to look into it and assist with details on the amounts you deposited.

Looking forward to hearing from you!

mannofarches

Bronze

Canada

• 2 years ago

My goodness, i wish i would have read the reviews before playing here. I was presented with a deposit bonus in my bonuses tab. The bonus offered 100 free spins for a minimum deposit of .35. Initially the representative, Axel, tried to tell me that I was not eligible. AFter sending screenshots of the bonus offer, he admitted I was eligible, but informed me that the promotional spins would not be awarded for 5 days. Apparently accounts have to wait 5 days before receiving promotional bonuses.

I reviewed the casino terms, and casino bonus terms and there is no mention of a 5 day waiting period. I asked him where to find these terms so I could make sure I was familiar with the terms in the future. He said that these terms are only posted internally and are the rules they go by.

Every other promotion awards the bonus immediately, but for this one particular promotion, apparently, there is some 5 day waiting period that is not advertised or mentioned anywhere on the website?? Give me a break.

I will never play here again and would encourage the same from anyone else. If this possibility exists, where bonuses can magically be enforced by unseen terms by the customer, you literally cannot trust anything from the casino. Any bonus offered may be another false flag to get a deposit out of the customer with no intentions of following through on the bonus. What a shame.

ZERO customer support
Rules Implemented not on Terms and Conditions
Dishonest

mBitCasino

Hello Mann! Thank you for taking the time to leave us a review and share your feedback with us.

We're truly sorry for any inconvenience or frustration you may have experienced during this situation. Our Customer Service team is well-trained to follow the terms and conditions related to our bonuses and promotions. However, it appears that there might have been a misunderstanding or miscommunication.

After thorough investigation of this case, we have taken immediate action to make things right. As a gesture of goodwill and to express our sincere apologies, we've doubled the number of spins initially offered for your First Deposit Bonus, and they are now available on your account.

Your feedback is incredibly valuable to us, and we are committed to ensuring that you have the most enjoyable experience possible with us.

If there's anything else we can assist you with or if you have any further questions, please do not hesitate to reach out. We appreciate your understanding and patience on this matter.

~ the mBitcasino Team

huckforluck

Bronze

Canada

• 2 years ago

I should have known better after reading how this casino seems to bend their terms to fit the narrative they want. A narrative that appears to always go against the player. To be fair, I love the layout of the site, the games, even the loyalty program in theory.

I made a deposit of $30 dollars and played for several hours, before losing. Enough gameplay to level up to where my account was eligible for the weekly bonus spins.

Monday rolls around and no bonus spins have arrived. When I ask why, I am told that deposits that accept bonus offers do not qualify towards the weekly requirement to get free spins.

I tell the representative that the loyalty terms and conditions about the weekly free spins do not say anything like that. The terms are very clear. A minimum deposit of $20 needs to be made and there is a minimum of $20 wagering requirement that should be made using only cash funds.

Like any casino, mbit casino terms clearly express that when gambling with a deposit and bonus, all deposited cash funds are used up completely before any bonus funds are used.

So despite me depositing $30, and then wagering through that $30, they are telling me that I do not qualify for the loyalty bonus. For six hours I have been told by 5 dofferent reps that my wagers did not meet the requirements.

Call me crazy, but if I deposit $30, and all that $30 must be wagered in real cash bets before the bonus funds are used, it's pretty clear that I definitely made atleast $30 in all cash wagers.

They are giving me this idiotic runaround like I'm a moron, and don't care that im going to take my business elsewhere. They are interpreting their terms in a completely incorrect manner. They are telling me that "wagering requirement should be done with only cash funds" to be synonymous with no deposit with bonus funds can be used.

No it means that $20 of your wagers must be made using only real cash bets. It's so.obvious the terms exists only to prevent players from depositing, not playing at all, and collecting a bonus.

I've never seen a casino more steadfast in refusing to admit they are wrong. There is no two ways about it. The terms are clear. There is nothing that says deposits can use bonuses.

I would.have to recommend that people steer clear from this place. You have no way to trust them because they just change the terms and create a narrative that suits the best interest of the casino.

I mean we're talking about 40 spins that are probably valued at a dime each, and the casino has argued for 6 hours with me about it. Never admitting they could be wrong. Its just like the previous few reviews, I should.habe known better.

The funny thing is the free spins are a loyalty business to keep customers. And they are being used to literally push business who wants to continue playing on their site elsewhere to play another casino. For four dollars in free spins.

Pray you don't get into a disagreement about a serious amount of money. You have no chance of ever getting resolution. Even if the facts are clear as day.

I'd recommend metaspins if you want genuine customer service. They offered free spins via email that didn't arrive in my account. It literally took 10 seconds and one message fkr the issue to be resolved. 30 free spins without a second imposition to make sure they took care of the customer. I can only imagine how I'd be blamed for something like using thr wrong browser or being the wrong time of the day or something. No matter what, it would absolutely be my fault somehow.

It doesn't hurt to admit you are wrong every once in a while. Your customers would appreciate the honesty and respect that you have flaws that you are aware of and trying to fix. It's a lot better than trying to make the customer take the blame

Horrible customer service
Unclear Terms
Misleading Terms
Incomplete terms

mBitCasino

Hello,
We apologize for the inconvenience. Yesterday we have added a set of spins to your account, the one that was claimed. And we are working on the way we express our terms and conditions, we will make them more easy to understand.
Thank you for your patience and understanding.

Best Regards

ryanandireed

Bronze

Canada

• 2 years ago

I can't tell you how disappointed I am to need to waste my time writing this. I was referred over with high expectations.. I had played and was up about $3,000 and then noticed a Gamebeat Race was being held. I clicked on the race and read the terms and there was absolutely no specification on particular Gamebeat slots allowed/not allowed. So I search for Gamebeat and being to play Raging Lion. For hours I played it and eventually ended up wagering 150 mbtc and lost all $3,000. It happens, no big deal. Nut then my name is nowhere to be found on the leaderboard when my wagers should have had me at 2nd or 3rd. Nobody, including support had any idea why. Now they have contacted me and said that only certain games were allowed. But the Only place that is mentioned is on an older post on their promotions page, which I had never had an interest in scrolling through. The most specific terms with the unbelievably important detail of games allowed was only posted on an older Promotions page post. But all of those details were not listed whatsoever if you accessed the race by clicking the races tab, picking the specific race, and selecting the specific race terms and conditions. They refuse to admit their error. They refuse to award me the Gamebeat spins that would have been won based on my wagering. And it's just terrible business in my opinion.

Point being, if you ever play a contest, or race, or participate in anything on this website, make sure you take the time to scout the entire website and every post every made, and every page that you can navigate just in case they have even more specific terms than the terms listed for your event.

It's like I walk into the gas station and play lotto. I look on the back at the specific lotto terms, pick my numbers and then end up winning. When I come back to cash my ticket, they tell me I didn't win. And if I had read the lottery brochure at the back of the store, I would have read that you can only win if you bet before 2pm. It's embarrassing and makes me recommend that everyone finds a better place to play.

I get that people make mistakes..and that mistake cost me.a lot of money. But no apology, no efforts to fix the problem, or take care of my account. They simply say that I played the wrong games, sorry

Unfair Promotions
Misleading Terms
Missing Terms and Conditions

mBitCasino

Hello ryandireed,

We have sent you the following email 7 days ago, and we did not receive a reply.

I hope this message finds you well.

My name is Christina, and I am the Customer Support manager. I am writing to sincerely apologize for the disappointing experience you had with one of our customer support agents recently. We understand that our customers deserve top-notch service and a positive interaction with our team, and we deeply regret that we fell short of your expectations.

As the customer service manager, I take full responsibility for this incident, and I want to assure you that we are actively addressing the issue to prevent such situations from recurring in the future. Every customer is essential to us, and we truly value your feedback as it helps us improve our services.

We are committed to making it right for you, therefore we would like to re-add your initial deposit amount (0.0045 BTC). The amount will be added as a bonus with 0x wager requirement and it is at your sole discretion to decide what you would like to do with it.

Once again, I apologize for the inconvenience caused. We value your continued trust and support, and we are dedicated to providing you with the excellent service you rightfully expect from us.

Thank you for bringing this matter to our attention, and I sincerely hope we have the opportunity to restore your faith in our brand.

Best regards

The deposit was returned to the account
"Deposit return 2023-08-08 06:44:17 0.00450000 BTC"
The funds were played.

NORAG

Bronze

Estonia

• 2 years ago

On Jul 21, they suspended all withdrawals without notice, first it was maintenance, then it was technical issues. 5 days, they still say the same and no withdrawal has been processed since JULY 21ST.

NONE

CUSTOMER SERVICE IS SHADY AT BEST

mBitCasino

Hi Norag,

We sincerely apologies for the inconvenience. Our payment processor had an unscheduled maintenance, and the withdrawals were indeed paused at some point, however, we would want to indicate that ever since, the deposits and withdrawals are functioning properly.

Should you continue to experience delays, please do not hesitate to reach out to us directly and we will get everything sorted out.

Thank you for your patience and understanding.

Best Regards

joshjarvis1988

Bronze

Morocco

• 2 years ago

Great games and customer service is amazing cash out time is impeccable. A+ casino with good promotions and bonuses on top of weekly Cashback.

Hard to find games

mBitCasino

Hello joshjarvis1988,

Thank you for your review. We are happy to hear that you enjoy our product.
We wish you exciting sessions :)

Best Regards

Mjw1993

Bronze

United States

• 2 years ago

Great casino, fair winnings, fun games. Fast, helpful, and friendly customer service.

Good bonuses

Expensive addiction

mBitCasino

Hello Mjw1993,

Thank you for your review. We are happy to hear that you enjoy our product.
We wish you exciting sessions :)

Best Regards

fletchdawg

Silver

United States

• 2 years ago

The first concern I have when deciding to deposit for the first time with any online casino is can I trust them with my money.
Over the past few years, I have come to trust a few casinos, which I frequent often. However, Mbit casino will not be one of them, because based on a recent experience, I feel that are being highly dishonest with their patrons.
To begin, Mbit casino has minimum deposit amounts for cryptocurrency that is higher than most other crypto casinos. Now, it’s their choice to set whatever price they want, I understand that, however, to lie to their customers about WHY their minimum is so high is not ok and in my opinion is exactly what MBit casino is doing so they can pocket funds.
I would challenge one of their representatives to come on here and, if I’m wrong, then explain what is really happening.
I recently made a deposit at MBit using Litecoin. I almost always is Litecoin because it is so cheap and fast for online transactions. Litecoin has average transaction fees of only $0.0042. Now compare the actual cost of a transaction to their minimum deposit amount MBit of .14 Ltc and you’ll see their a huge difference in amount la (.14 Ltc is approximately $12.70.)
Now, when I made my deposit, admittedly it was a few cents short of their required minimum, my bad…I should have paid closer attention to the policy, but, I tracked the transaction and MBit definitely received my funds, a little over $11.00. The actual fees shown on blockchain for this transaction was less than $0.002. So, MBit still received a little over $11.00. When I asked about the customer service rep insisted it was lost due to ‘mining fees’.

I’m my opinion, Mbit casino is being dishonest from their customer service reps all the way to their T&C’s, in which they all claim that if their minimum deposit isn’t made, the money will simply be lost and that’s not true.
Does MBit not realize that cryptocurrency is very easy to track in great detail and in this case, clearly shows (as I’m sure in several others) that they did in fact get my money.
Again, I would like a response from MBit to explain themselves, but in the meantime, I’ll take my small deposits elsewhere.

I had originally posted about this on the Casino Guru forum under the Mbit topic, and here’s the link, it also screenshots of my conversation with customer service;

https://casino.guru/forum/complaints-discussion/why-huge-differences-in-minimum-crypto-deposits

Sorry, can’t think of any

Blatant dishonesty

mBitCasino

Hello fletchdawg,

Thank you for your review. We would want to mention that the minimum deposit amount is one that is updating along with crypto market volatility.
In regards with the deposits under minimum transactions, we would want to remind you that they do not arrive to our side. They do appear on blockchain but are lost because they are not processed by our payment provider. Transactions under minimum deposit can be recovered manually by the payment provider for a fee. The fee is set entirely by the payment provider and mbitcasino team has no involvement in the operation. This can occur on a case by case situation.
The payment provider does not process transactions under the agreed minimum amounts. Please note that this is an automatic process.

Best Regards

Mike.B

Bronze

Canada

• 2 years ago

The game selection is good and the platform is user-friendly. The support team is responsive and helpful, which is always appreciated.

However, I do have a few concerns about the bonus terms and promotions. At the time of sign up, I felt that mBitCasino could have been more transparent about their bonus terms. Additionally, their email promotions could include more information, as it's often unclear what the bonus terms are.

In conclusion, while mBitCasino has a decent platform and a good game selection, they could improve their honesty about bonus terms and include more information in their email promotions. These improvements would make the overall experience even better

mBitCasino

Hello Mike B,
Thank you for your feedback and for choosing mBitcasino. We would want to mention that all our terms are visible on the site and a new account can only be created after reading and accepting the terms.

Best Regards

askiba

Silver

United States

• 2 years ago

At first I thought it was too good to be true. But they are good and true! A very cool casino with lots of missions and rewards and the bonuses are fair (especially the cash back and bitty coins). The games are fair, and have decent RTP. My favorite casino so far.

mBitCasino

Hello askiba,
Thank you for your feedback. We are happy to see that you enjoy our product.
We wish you a fruitful experience :)

Best Regards

rosebatee

Unregistered user

Portugal

• 2 years ago

Beware of this website if you deposit and play any non slot game even if you don´t ask for a bonus, you will have to wager your initial deposit around 10x in order to cash out.

mBitCasino

Hello rosebatee,
Thank you for your message. The wager requirements are there to discourage fraudulent activities. All our requirements are specified in the Terms and Conditions section and we are available 24/7 for any questions you may have

Best Regards

Enigmanj

Bronze

Norway

• 3 years ago

I been playing at this casino for over 2 years in fact at anniversary I got a bonus birthday also .
Any wins I had I got them out in 5 min never had a problem .Customer service is the best always to help you out like Arthur,Mary,Thiago,Madison etc

Fastcash out
Family oriented casino
Many games to choose from
Different crypto deposits very fast In

I will love to see hacksaw games and push games

mBitCasino

Hello there! We're happy to hear that you are enjoying your experience with us, particularly the withdrawal speed and customer service.

We're always working on improving our product and services, so your feedback on adding more game types is highly appreciated.

We are here 24/7 to support you, and you can always contact us for anything, big or small.
Happy playing!

nicepsowssubsroni893

Bronze

Ukraine

• 3 years ago

Hello, my name is Tarasenko Alina. I would like to share my extremely negative experience at MBit Casino. At the end of April 2022, I registered an account with Mbit casino. I made 3 deposits in DOGE and used their welcome package. I was lucky to win 28690 Doge with my third deposit, which I was very happy about. However, I still haven't received my winnings! It's such a scam! Just imagine, it's October 2022 and I submitted a withdrawal request in May 2022. I've been trying to get a withdrawal for 6 months. Half a year!!! I did so much ober this time. On May 24, I sent all the documents that I was asked for (ID, bank statement, selfie with a piece of paper that says mbitcasino and the current date). After that they ignored me for 2 months. I chatted with support to see if I could request a withdrawal, if my documents were checked, but I constantly received the same answer: "Our support team will contact you by mail." Obviously, no one contacted me until I re-requested a withdrawal of funds so that they would pay attention to me!!! Hallelujah, they finally answered and asked me to pass a skype verification. After a while, they called me and verification was carried out. By the way, all questions were asked in Ukrainian. After verification, I was promised that I would know the result within a day. OF COURSE, I did not receive any result. It took 2 weeks before I got any response. In theIR message, they wrote that verification is still in progress and they will give an answer at the end of this day (it was September 2). As you can already understand, they did not give me any answer! The next message from mbitcasino I received on September 6, they again promised that the result would be received by the end of the day. They almost did not lie in that one: on September 7, I received a message that I should GO VERIFICATION ON SKYPE AGAIN. It's just a mockery, there's no other way I can call it. For 5 months they cannot verify my account and ask me to go through this humiliating procedure again. Also, they blocked my casino account. I think they are just looking for an excuse not to withdraw my winnings. I provided them with all my personal documents, passed this verification, where I held personal documents in front of my face on camera to confirm that I am a real person. Answered all their questions and now what? I have to do the same thing again? For what reason? I have no more strength or words. I highly recommend not to deal with this casino. I DO NOT RECOMMEND MBIT CASINO TO ANYONE!

JansonAndris

Bronze

Latvia

• 3 years ago

Unfortunately, my experience at this casino turned out to be very unsuccessful, although I read positive reviews about MBit and trusted this casino. On July 12, I won 4,719 LTC. I played mostly Panda fortune 2, North guardians, 100 zombies, 7 bonus up, Ancient Troy, and Aus dem Tal. I, as expected, following all the rules and requirements, sent a selfie with a piece of paper and a passport, a passport, and a bank statement. I wrote to the chat and to the mail, but I did not receive any response. It's a pity.

roger.bradley.995

Bronze

Japan

• 3 years ago

I want to share my extremely negative experience of playing at MBit Casino and explain my problem.

On May 19, 2022, I won 16045 DOGE at MBit Casino. However, during all this time I have not received my winnings. I was verified via Skype. They promised to respond according to the verification result within a day, but they sent a letter that verification is still in the process, so the result will be later. I never received an answer, and my casino account was blocked. WITHOUT EXPLAINING THE REASON. No one responds to my messages by mail. Apparently, they decided to pretend that I don't exist.

I won't even say how wrong and outrageous this attitude towards the players is. Okay, you blocked my account, but at least explain why. I really hope that this problem will be solved (although it's been 3 months), or I'll just find out why my account was blocked. I truly hope for the reaction of the MBit casino representative.

I have already seen similar complaints about MBit on other sites, so I also decided to leave a comment. On the one hand, it is a pity that people so often face unfair treatment towards themselves. Still, maybe it will become an indicator of quality and someone will pay attention to this problem. If the casino does not withdraw money, this means a poor quality and disgusting attitude towards players. I would like to see this situation finally resolved.

You can't confirm my identity? Are you out of your mind there?? We talked on Skype, I was verified via Skype, you saw my face and my documents! You asked me questions, and I answered them! How should I understand this?? You're just scammers! I don't understand those people who give high reviews to these scammers! I repeat: I was verified via Skype! You have confirmed my identity, and now you are just coming up with a reason not to give me my winnings!

mBitCasino

Hello roger.bradley.995! Thank you for taking the time to share your experience with us.

According to our Terms and Conditions, we reserve the right to check the player's identity (KYC procedure) prior to processing the payouts.

During the verification process, we were unable to verify that the person who provided the documents was indeed the account holder, and we have strong reasons to believe that someone else's identity has been used instead.

And according to point 9.10. of the Terms and Conditions, in case of false personal data provided by the players, the withdrawal will be refused, and the user account will be terminated.

This is why your account was terminated, and we would like to apologize for having overlooked informing you about the reason for this decision. We appreciate your feedback in our efforts to improve our product and services.

We hope this clarifies the situation.

Best Regards
mBitcasino

Safety Index of mBitCasino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of mBitCasino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.2/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Unfair terms and conditions

Casino voids gaming account balances after less than four years of account inactivity
T&C copied from the casino's website (in English):
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Complaints about mBitCasino and related casinos

(44)

44All2Opened1Unresolved15Resolved26Rejected

Complaints directly about mBitCasino

Current status Waiting for Casino Guru to reply 1d 18h 42m 45s

Player's account has been closed and winnings withheld.

The player from Germany has had their account at mBitCasino.io blocked without warning after winning approximately €12,000. Despite fulfilling all KYC requirements, they have received no substantial responses to multiple emails asking for clarification and account access since November 27, 2025.

Read moreRead less

Opened Submitted: 01 Dec 2025

Current status Waiting for player to reply 2d 15h 41m 45s

Player’s deposit is claimed to be lost.

The player from Australia had made a crypto payment of 29 XRP but had accidentally omitted a digit in the destination tag, which led the casino to claim that the funds were lost and unrecoverable. The player believed that the casino was misleading him, asserting that the funds should still be retrievable, given the correct address. The Complaints Team had attempted to assist by requesting transaction details and communication with the casino; however, due to a lack of response from the player, the complaint was closed at that time. The player retained the option to reopen the complaint in the future if he chose to resume communication.

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Opened Submitted: 11 Aug 2025

Our verdict Player stopped responding

Player's deposit has been confiscated.

The player from Oregon encountered problems with a deposit to the casino, resulting in a financial loss. The Complaints Team attempted to gather more information, however, due to the lack of response from the player, the investigation was unable to proceed, leading to the rejection of the complaint.

Read moreRead less

Closed Submitted: 17 Dec 2024

Disputed amount: $13

Our verdict Other

Player was able to create a new account despite being self-excluded.

The player from the United States was banned for life from the casino, which had ignored his attempts to inform them of his identity and continued to allow him to play until recent complaints led to his account's closure. At that point, the player could not access his account to retrieve transaction history and disputed the casino's claim regarding his losses and winnings. The Complaints Team concluded that the player's accounts had never been fully verified, and due to the circumvention of the self-exclusion process, assistance in recovering refunds or winnings could not be provided. The complaint was closed as the casino's system had failed to identify the player as a previously blocked user.

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Closed Submitted: 13 Dec 2024

Disputed amount: $10,000

Our verdict Player stopped responding

Player's account has been closed due to a duplicate account.

The player from the United States had their casino account shut down after being informed about a mistakenly opened duplicate account. Despite being open and honest with the casino and having made legal deposits, their account remained closed, and they wanted it reopened. The Complaints Team had reached out to the casino for clarification regarding the duplicate account issue, but the casino stated that multiple accounts were against their Terms & Conditions and that the player had the option to request a refund from the active account. Ultimately, due to the player's lack of response to inquiries, the complaint was rejected.

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Closed Submitted: 26 Aug 2024

Disputed amount: $10

Our verdict Player stopped responding

Player's account has been disabled.

The player from the United States had reported that they could not withdraw their winnings due to their account being disabled. After they registered their issue, the player was asked to provide evidence of their deposits and any communication with the casino. However, the player was unable to provide the requested information. As a result, we were unable to investigate the issue further. Consequently, the complaint was rejected due to a lack of response from the player.

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Closed Submitted: 28 Feb 2024

Disputed amount: $3,000

Our verdict Player stopped responding

Player's deposit not registered.

The player from the US reported a deposit issue of $40 in dodge coins to the casino, which claimed to have not received the funds. The player had screenshots as proof. We advised the player to contact their payment provider and asked for additional information to help resolve the issue. The casino also requested further details to locate the transaction. However, due to the lack of response from the player to our subsequent queries, we had to reject the complaint. The player had the option to reopen the complaint in the future.

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Closed Submitted: 28 Dec 2023

Disputed amount: $40

Our verdict Unjustified complaint

Player's account unexpectedly closed after requesting more free play.

The player from the US had been using mBitCasino for a long time. He recently encountered an issue where his account was unexpectedly blocked. This occurred after he requested more free play from customer service, despite having completed the ID verification process and making regular deposits. The player had communicated with the casino's representative, who acknowledged the player's situation but did not provide a resolution. The player believed that he was entitled to a refund of his deposits as he was not aware that players from the US were not allowed to play on the site. However, the Complaints Team clarified that they could only assist if the player's winnings had been confiscated due to being from a restricted country, and they did not have the authority to dictate refund policies. The player requested to keep the complaint open and to invite mBitCasino to the discussion. However, the Complaints Team reiterated their stance and were unable to provide further assistance, leading to the complaint being rejected.

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Closed Submitted: 03 Dec 2023

Disputed amount: $3,500

Our verdict Case closed

Player experiences difficulties with his self-exclusion.

The player from Germany had reported that despite his previous account closure and self-exclusion due to gambling addiction, he had been allowed to deposit and lose about €1300 at MBit Casino. Therefore, he demanded a refund. The player had claimed to have sent an email to the casino requesting account closure over two years ago, but the casino didn't block his account. He had logged back in after two years and suffered a loss. The player had provided evidence of his email communication to the casino. The player confirmed receiving the refund, and the issue was marked as resolved.

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Resolved Submitted: 09 Nov 2023

Disputed amount: €1,300

Our verdict Player stopped responding

Player has not received a bonus.

The player from Alberta wasn't eligible for rakeback due to a recent withdrawal. However, these terms weren't specified clearly in the Term and Conditions. The complaint was rejected because the player didn't respond to our messages and questions.

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Closed Submitted: 10 Aug 2023

Disputed amount: C$500

Show more complaints (+10)