Our independent casino review team has taken a detailed look at Luckystar Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Luckystar Casino scored a Below average Safety Index of 6.1, which makes it a suboptimal option for most players in terms of fairness and safety. Proceed with reading our Luckystar Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of Luckystar Casino
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Luckystar Casino, we read and assessed Terms and Conditions of Luckystar Casino in-depth. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
According to our approximate calculation or collected information, Luckystar Casino is an average-sized online casino. In proportion to its size, it has received complaints with an average total value of disputed winnings. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we know, no relevant casino blacklists include Luckystar Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
Taking into account all factors in our review, Luckystar Casino has scored a Safety Index of 6.1, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
Note: As far as we are aware, Luckystar Casino is interconnected with 4 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Luckystar Casino.
Luckystar Casino Terms and Conditions
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Luckystar Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Luckystar Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 3 complaints directly about this casino in our database, as well as 6 complaints about other casinos related to it. Because of these complaints, we've given this casino 849 black points in total, out of which 463 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Luckystar Casino user feedback and reviews
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
The user satisfaction feedback of Luckystar Casino shared by 116 users has resulted in a Mixed User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Luckystar Casino company data and licenses
Luckystar Casino is owned by Versus Odds B.V. and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
Luckystar Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
USD 21,000 per week
No win limit
USD 100,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at Luckystar Casino.
Language
Website
Customer support
Live chat
English
24/7
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Luckystar Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Luckystar Casino to be good.
Luckystar Casino slots and casino games
Luckystar Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows.
Games from 75 casino game providers are available. This includes NetEnt, Nolimit City, Playtech, Merkur Gaming, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, Rabcat, Booming Games, Tom Horn, Iron Dog Studio, Booongo (BNG), MrSlotty, Relax Gaming, Betgames, Felt Gaming, Amigo Gaming, G Games, Twain Sport, Betixon, Elbet, Spribe, OneTouch, Kiron Interactive, Revolver Gaming, CT Gaming, Fashion TV Gaming, On Air Entertainment, Reevo, Foxium, OneGame, Mascot Gaming, Vivo Gaming, SlotMill, Amusnet (EGT), Espresso Games, Synot Games, Fugaso, Felix Gaming, Skywind Group, Stakelogic, Caleta Gaming, AvatarUX, Fazi, upgaming, Casimi Gaming, Gamzix, LiveG24, 3 Oaks Gaming, Kalamba Games, Games Global, Just For The Win, Hacksaw Gaming, Elysium Game Studio, Asia Gaming.
Luckystar Casino bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 5 bonuses from Luckystar Casino based on the data from our database.
Note: In case you are looking for more information about this casino's bonus offers, visit our Luckystar Casino bonuses page.
Browse all bonuses offered by Luckystar Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
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User reviews of Luckystar Casino
This is a place to share experience with Luckystar Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I like versus casinos, this one is the exception! Very bad experience with this casino. On my first deposit, while playing, at 0.20 cts, there was a bug and I found myself playing a $40 spin! I hadn't touched anything! I was also a bonus. So I went to see them in the chat to tell them. Anyway, I had almost nothing left. So I lost my first deposit because of this problem. I nevertheless decide to make a deposit again with the 2nd bonus. Every time I play at a new casino, I read the terms and conditions carefully. And then I go into the chat, make sure of the details. Which I did with this one. Before my first deposit I read the T&Cs, I went into the chat to ask them if the games prohibited under the bonuses were automatically blocked. Because I no longer want to play in casinos where they are not automatically blocked. The support response: "yes the games are blocked automatically, you don't have to worry about it". I'm going to check the T&C for the list of banned games to make sure that the ones I like to play aren't all blocked, because I play a lot of megaways. Very few games I play were banned. During my 2nd deposit, just like the first, I start playing several megaways. Then looking at the games, I realize that no game is blocked anymore. I think it's a bug. I'll tell them in the chat. The agent also notices that this is not normal. he asks me to try a banned game for verification, I ask him to name one, he tells me "any megaways, all megaways are prohibited". From there I realize that not only were the games no longer blocked but they had also changed the list of prohibited games, which was not there even the day before! they added "all megaways" to the list. The same day I made a nice win on a megaways! Anyway, I sent them an email for explanations. Not only did I get no explanation, but even worse, they lied to me. And obviously my victory was canceled. So be very careful with this casino, they can, at their discretion, unblock all games and change the list of blocked games while you play! if you have made a gain in the meantime on a game, it will be canceled! It's a scam! I had never seen such a thing before! I asked for my account to be closed because I would never set foot there again! of course they didn't close my account!
Banned games with bonus unblock
Changed the list of banned games
Scam
missjanet
Unregistered user
• 1 year ago
Not a good casino when you're playing their promotion bonus. Their terms and conditions are in fine prints and their customer service people couldn't even give you clarity because they don't even know! Never ever play with their promotion bonus...just stay away!!
just the same as other casinos
clarity on terms, conditions and their policies
terms, conditions and policies in their favour
Davew
Unregistered user
• 2 years ago
This is a scam I won $4000 only played with my money and they said I had to big of bets and DIDN'T PAY didn't see the money SCAM SCAM SCAM
Scam don't waste your money they don't pay
Scam don't waist your money they don't pay
Thekingspin
Unregistered user
• 2 years ago
So deposited .. played … decided to take my deposit back out… sent all verification info over… keep declining the extra PayPal info even as it’s what they ask for… ask for the card to show deposit on PayPal.. I’ve done that .. but keep declining!!
Don’t use this casino.. as once they have your money they will make your life so hard to get it out!!!
Luckystar casino initially provided a bonus, but if they wanted to withdraw it, they canceled it, arguing that the bonus does not apply to citizens of Ukraine. When registering, the country of residence was indicated - Ukraine. at the first opportunity, the casino will try to take your money. I advise you to avoid this casino!
Swanksy
Unregistered user
• 3 years ago
Good selection of games, friendly support staff but after reaching 'GOLD' VIP status luckystar still stalls and draws out the payment of any larger wins for longer then necessary with the intention that i might play my winnings back through and lose them so they dont have to pay. They claim vip members get priority withdrawal time and a larger daily withdrawal limit but in practice this is simply not the case. Having deposited over $100k over the last year and a half you would think that on the rare occasions where i actually won that they would just promptly pay my winnings out, not stall me and hope i blow it back through. As is no doubt a common theme in the industry, just another unscrupulous company greedy to take out money and give nothing back
Safety Index explained
Safety Index of Luckystar Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Luckystar Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average6.1/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Space Lilly Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
31 Dec 2023
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