Lucky Barry Casino Review

The player from the United Kingdom had requested for the permanent closure of her account. Despite assurances from the casino, she had still received deposit requests in her emails and had been able to deposit £220. She had queried this with the casino but had not received a satisfactory response. The player had provided the Complaints Team with email exchanges between her and the casino. However, the Complaints Team had concluded that her request did not explicitly state a gambling problem, thus it could not be considered a valid self-exclusion request. The Team had advised her on how to properly request a self-exclusion and had directed her to resources for gambling problems. The complaint was subsequently rejected as the player's account had already been closed.

The player from the UK won a large amount in a casino. Despite having a 2,000 euro per day limit, the player can only withdraw 400 euros every 36 hours. Several withdrawals have been rejected without a clear explanation. The complaint was resolved as the player is constantly receiving her withdrawals from the casino.