Luck Casino review

8.4/10Safety Index High by Casino Guru

Luck Casino review

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

Show company details

Payment methods

Withdrawal limits

Not Limited for RON

Owner Crowd Entertainment Ltd.

Operator Crowd Entertainment Ltd.

Established 2021

Estimated annual revenues

> $1,000,000

Licensing Authorities

Romania

OverviewBonusesUser reviews6Safety Index explainedDiscussion9Payment methods7

Luck Casino Review

Our expert casino review team has carefully analysed Luck Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. In terms of player safety and fairness, Luck Casino has a High Safety Index of 8.4, which makes it a recommendable casino for most players. Proceed with reading our Luck Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index of Luck Casino – Is it fair and safe?

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Luck Casino, we read and assessed Terms and Conditions of Luck Casino in-depth. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

Based upon our estimates and collected information, we consider Luck Casino a medium-sized online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

We did not find Luck Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

On the whole, also considering other contributing factors in our assessment, Luck Casino has achieved a Safety Index of 8.4, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.

Luck Casino T&Cs

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We did not find any unfair or predatory rules in the Terms and Conditions of Luck Casino during our review.

Player complaints related to Luck Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 97 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Luck Casino

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

However, the User satisfaction score is only calculated once a casino has 10 or more reviews. Since we have only collected reviews from 6 players, Luck Casino does not have a User satisfaction score yet. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Luck Casino company information and licenses

Luck Casino belongs to Crowd Entertainment Ltd. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

Luck Casino is licensed by regulatory authorities in Romania.

About payment methods and win and withdrawal limits

Luck Casino accepts 7 payment options. This includes: PaysafeCard, VISA, Mastercard, Maestro, PAY.COM, Aircash, A-bon.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The table below contains information about the languages at Luck Casino.

Language	Website	Customer support	Live chat
Romanian

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Since customer support can assist you with problems related to registration process at Luck Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Luck Casino to be average.

Slots and casino games at Luck Casino

You can play these types of games at Luck Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 68 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Big Time Gaming, Playson, ELK Studios, Evoplay, Ezugi, Push Gaming, BGaming, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Relax Gaming, Greentube, Bullshark Games, Inspired Gaming, Fantasma Games, Boldplay, Wizard games, Backseat Gaming, Boomerang Studios, G Games, BF Games, Betixon, Spribe, CT Gaming, Reevo, Champion Studio, Four Leaf Gaming, Amusnet, Jade Rabbit Studio, Reel Play, Leap Gaming, Slot Factory, Ela Games, Kajot, Synot Games, Max Win Gaming, Hot Rise Games, Skywind Group, Iconic21 (BETER Live), Fazi, Blue Guru Games, Kalamba Games, PatePlay, Gaming Realms, Storm Gaming, EGT Digital, Thunderspin, Games Lab, Silverback Gaming, Electric Elephant, Spinberry, 4ThePlayer, EURASIAN (EA) Gaming, Hacksaw Gaming, Print Studios, Ruby Play.

Luck Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 4 bonuses from Luck Casino based on the data from our database.

Note: Visit our separate page on Luck Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

Not Limited for RON

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

Romanian website

Only Romanian customer support

Only Romanian live chat

Game providers

Show all (68)

Casino screenshots

Positives

Unlimited withdrawals (RON 10 000 per transaction)
Lottery is available
Wide selection of game genres
Mobile casino application for iOS and Android
Good selection of Jackpot Slots
Over 60 game providers

Negatives

Poor customer support

Author: Mária Buvalová Last updated: 29 Sep 2025 Anything incorrect or missing? Let me know

Luck Casino bonuses

Browse all bonuses offered by Luck Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Luck Casino

This is a place to share experience with Luck Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough data

Rated by 6 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

trevor5889

Silver

United Kingdom

• 1 year ago

Cannot complain. Deposited £40 on Thurs, played for a couple of hours and was upto £140 withdrew my winnings and was in my bank account within 10 minutes.

Good game selection. Various deposit/withdrawal methods. Quick withdrawal process

None that I can think of

Milap82

Bronze

United Kingdom

• 1 year ago

This casino will not process your withdrawal. I withdrew £6,250.00 on 15/05/2024, but till date I have not received my money. I sent number of e-mails to their support team and their answer is that compliance team is dealing with it.
1. They are requesting unnecessary documents for account verification.
2. They do not process withdrawals even if you have submitted all the documents.
3. I have been advised by support team to log a complaint, but complaint department will take 8 weeks to investigate the issue.

They still reply to my e-mails, but their response is always same that compliance team is looking into it.

They will give you nothing except stress and disappointments.

I have now started legal process against them to resolve this issue as the amount they owe me is not a small amount.

STAY AWAY WITH THIS CASINO UNLESS YOU WANT TO GO THROUGH LOTS OF HASSELS TO GET YOUR MONEY BACK!!!!

POOR CUSTOMER SERVICE
THEY DON'T PAY
COMPLAINT PROCEDURE IS UNAPPROPRIATE
THIS IS FRAUD CASINO

deanm2705

Bronze

United Kingdom

• 2 years ago

This is by far the worst online casino, the games are basic and when you try to withdraw omg it’s a nightmare, they keep asking you to make another deposit for them to transfer the money. Total scam, avoid at all costs

stephendnb

Bronze

United Kingdom

• 2 years ago

Worst site ever, hardly win and I'm still waiting for a withdrawal of £10 since the 21/04/2023 today's date is the 17/5/2023. Could be a scam site so be careful, they've asked for proof of cards that I never even used to deposit. Will never put my money into this site again.

Never won anything from 100 free bonus spins.

Welshdad

Bronze

United Kingdom

• 2 years ago

Terrible site. Awful customer service. I provided proof of address, proof of identification, proof of card and also proof of bank transaction. They still couldnt proceed with my withdrawel as they wanted me to deposit more money from a different card to them for them to proceed. I would advice anyone not to go to this site unless you want to have a lot of hassle trying to withdraw. Definetly worst casino/slot site i have been on. You have been warned.

Customer service
Impossible to withdraw

Traceygoodman108

Bronze

United Kingdom

• 2 years ago

Deposited weeks ago then played yesterday won and won't let me withdraw due to no valid passport, but no problems at any other casino at all, even though I sent so much more ID the gambling commissioner says I'd checks should be done before any deposit not on a with drawal like they have done with me, the 125 free spins I won £3.56 which is a joke any way deposited over £90 and won £163 that they won give me they are a new company stay away very rude on chat, don't waste your money

Everything is negative

Safety Index of Luck Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Luck Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.4/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Luck Casino and related casinos

(8)

8All0Opened1Unresolved3Resolved4Rejected

Complaints directly about Luck Casino

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained by that day. The player faced multiple issues, including the casino reversing his withdrawal requests and subsequently closing his account, which contained £2,200, due to responsible gaming concerns. Following multiple efforts by the Complaints Team to seek clarification from the casino, the disputed funds were ultimately processed by the casino, and the player acknowledged receipt of the funds. Consequently, the complaint was classified as 'resolved'.

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Resolved Submitted: 22 Jul 2024

Disputed amount: £2,200

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported providing all required documents promptly but experienced delays with the casino's verification process. The casino eventually closed the player's account without processing the withdrawal, which prompted further intervention. After continued communication and involvement from our team, the player finally received the payment, resolving the issue successfully.

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Resolved Submitted: 28 May 2024

Disputed amount: £6,250

Our verdict Case closed

Player’s withdrawal has been delayed.

The player from the United Kingdom had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received yet. The Complaints Team had advised her that it was common for withdrawals to take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. After this interaction, the player confirmed via email that her issue had been resolved. Therefore, the Complaints Team marked the complaint as 'resolved'.

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Resolved Submitted: 09 Feb 2024

Disputed amount: £385

Our verdict Player stopped responding

Player claims that payment has been delayed.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and might be delayed due to unfinished KYC verification or a high volume of withdrawal requests. The team had offered to intervene if the player's withdrawal was not received within the 14-day period. However, the player failed to respond to the team's follow-up messages, resulting in the complaint being rejected due to lack of communication.

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Closed Submitted: 30 Jan 2024

Disputed amount: £2,100

Our verdict Other

Player experiences technical issues leading to financial loss.

The player from the UK had experienced multiple technical issues on the casino's website, including problems with the chat function and the betting system in the roulette game. As a result of these glitches, he had lost £170 and was dissatisfied with the response from customer service. Despite having provided screenshots and other evidence to support his claims, we discovered that his gaming history showed the results as 'lost'. Therefore, we were unable to assist him further and recommended that he chose a different platform for his gaming activities. The complaint was consequently rejected.

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Closed Submitted: 06 Oct 2023

Disputed amount: £170

Our verdict Player stopped responding

Player's withdrawal is delayed.

The player from the UK is experiencing difficulties withdrawing his winnings from the casino. We closed the complaint because the player didn't reply to our messages and questions.

Closed Submitted: 13 Jun 2023

Disputed amount: £30

Our verdict Other

Player's dissatisfied with the overall casino experience.

The player from the UK is criticizing the verification and withdrawal process. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

Closed Submitted: 13 Apr 2023

Disputed amount: £40

Our verdict No reaction

Player is struggling to complete account verification.

The player from the United Kingdom is experiencing difficulties withdrawing his winnings due to ongoing verification. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.

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Unresolved Submitted: 23 Mar 2023

Disputed amount: £163