HomeOnline casinosLuck Casino Review

Luck Casino Review

avatarMária B.
Last updated 09/2025
Safety Index
7.5
User feedbackMixed
6 reviews
avatarMária B.
Last updated 09/2025

Read our Luck Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio
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Pros and cons

  • Unlimited withdrawals (RON 10 000 per transaction)
  • Wide selection of game genres
  • Lottery is available
  • Mobile casino application for iOS and Android
  • Good selection of Jackpot Slots
  • Over 60 game providers
  • Poor customer support

Casino screenshots

luck_casino_ro_homepage_desktop
luck_casino_ro_game_gallery_desktop
luck_casino_ro_promotions_desktop
luck_casino_ro_homepage_mobile
luck_casino_ro_game_gallery_mobile
luck_casino_ro_promotions_mobile

Luck Casino Review

To help you decide about Luck Casino, our expert team did a full review. We used our casino review methodology to check its best features and any areas that need work. Our team verified the casino's licenses, Terms and Conditions, player complaints, support, and limits. They used these key points to score this casino from safe and secure to a possible scam.

Our findings went into the casino's Safety Index. This is our score for how safe and fair an online casino is. Use the Safety Index as a guide. A higher score generally means fewer risks when you play and withdraw. With an Above average Safety Index of 7.5, Luck Casino is a decent choice for players. There are safer casinos out there, but this one holds up well. Take a look at our full Luck Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index of Luck Casino – Is it fair and safe?

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Luck Casino, we read and assessed Terms and Conditions of Luck Casino in-depth. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

Based upon our estimates and collected information, we consider Luck Casino a medium-sized online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

We did not find Luck Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All of that, together with other factors considered in our review, has resulted in Luck Casino having a Safety Index of 7.5, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

Luck Casino T&Cs

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We did not find any unfair or predatory rules in the Terms and Conditions of Luck Casino during our review.

Player complaints related to Luck Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 769 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Luck Casino

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Luck Casino has a Mixed User feedback score based on the 6 user reviews in our database. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Luck Casino company information and licenses

Luck Casino belongs to Crowd Entertainment Ltd. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

Luck Casino is licensed by regulatory authorities in Romania.

About payment methods and win and withdrawal limits

Luck Casino accepts 7 payment options. This includes: PaysafeCard, VISA, Mastercard, Maestro, PAY.COM, Aircash, A-bon.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits Win limits
Unlimited No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The table below contains information about the languages at Luck Casino.

Language Website Customer support Live chat
Romanian Yes Yes Yes

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Since customer support can assist you with problems related to registration process at Luck Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Luck Casino to be average.

Slots and casino games at Luck Casino

You can play these types of games at Luck Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 68 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Big Time Gaming, Playson, ELK Studios, Evoplay, Ezugi, Push Gaming, BGaming, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Relax Gaming, Greentube, Bullshark Games, Inspired Gaming, Fantasma Games, Boldplay, Wizard games, Backseat Gaming, Boomerang Studios, G Games, BF Games, Betixon, Spribe, CT Gaming, Reevo, Champion Studio, Four Leaf Gaming, Amusnet, Jade Rabbit Studio, Reel Play, Leap Gaming, Slot Factory, Ela Games, Kajot, Synot Games, Hot Rise Games, Max Win Gaming, Skywind Group, Iconic21 (BETER Live), Fazi, Blue Guru Games, Kalamba Games, PatePlay, Gaming Realms, Storm Gaming, EGT Digital, Thunderspin, Games Lab, Silverback Gaming, Electric Elephant, Spinberry, 4ThePlayer, EURASIAN (EA) Gaming, Hacksaw Gaming, Print Studios, Ruby Play.

Luck Casino bonuses and promo codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

Our database presently holds 4 bonuses from Luck Casino:

  • Up to 400 FREE SPINS on Shining Crown Clover Chance
  • 50% up to 800 lei and 200 extra spins
  • 50% up to 700 lei
  • 100% up to 1,500 lei and 500 extra spins

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Company info

  • Owner Crowd Entertainment Ltd.
  • Operator Crowd Entertainment Ltd.
  • Established 2021
  • Estimated annual revenues > $1,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Luck Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Fair
Issues found: 0
Last updatedLast updated

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Medium casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio
Average
Total complaints: 11
Last updatedLast updated
  • Opened 1
  • Unresolved 2
  • Resolved 3
  • Rejected 5
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Neutral
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Licensing authorities

      • ro
        RomaniaL1213823W001269
        Verified

      Games

      Explore the game selection available at Luck Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

      Game types

      Slots
      Roulette
      Blackjack
      Betting
      Video poker
      Bingo
      Baccarat
      Jackpot games
      Live games
      Poker
      Craps and dice
      Keno
      Scratch cards
      eSports betting
      Crash games
      Available: 14 Not Available: 1
      Real Games
      Verified by Gamecheck

      Game providers

      Show all (68)
      • NetEnt
      • Nolimit City
      • Pragmatic Play
      • Apricot (Microgaming)
      • ELK Studios
      • Big Time Gaming
      • Yggdrasil Gaming

      Luck Casino bonuses

      Browse all bonuses offered by Luck Casino, including their no deposit bonus offers and first deposit welcome bonuses.

      Casino Guru
      We want players to understand gambling.

      Payments

      Browse an overview of payment methods supported by Luck Casino, along with related limits and fees associated with transactions to or from your casino account.

      Payment methods

      • PaysafeCard
      • Mastercard
      • VISA
      • Maestro
      • PAY.COM
      • Aircash
      • A-bon

      Transaction limits

      Withdrawal limits
      Not limited for RON
      Win limits
      Unknown

      Currencies

      Traditional

      Supported Fiat currencies.

      RON

      Customer support

      Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

      Language options

      Website
      Available in 1 language
      Romanian
      Live chat
      Available in 1 language
      Romanian
      Customer support:
      Available in 1 language
      Romanian
      Live chat rating
      Subpar
      Last updatedLast updated
      Date and tester
      Rating
      29 Sep 2025
      Mária B.
      Bad
      05 Nov 2024
      Mária B.
      Subpar
      26 Feb 2024
      Katarina D.
      Subpar
      15 Jun 2023
      Natalia B.
      Good
      19 Feb 2023
      Volha T.
      Subpar
      10 Mar 2022
      Zuzana C.
      Good

      User reviews of Luck Casino

      This is a place to share experience with Luck Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Mixed

      Rated by 6 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Casino Guru
      We want players to understand gambling.
      • 2 years ago
      Cannot complain. Deposited £40 on Thurs, played for a couple of hours and was upto £140 withdrew my winnings and was in my bank account within 10 minutes.
      • Good game selection. Various deposit/withdrawal methods. Quick withdrawal process
      • None that I can think of
      • 2 years ago
      This casino will not process your withdrawal. I withdrew £6,250.00 on 15/05/2024, but till date I have not received my money. I sent number of e-mails to their support team and their answer is that compliance team is dealing with it.
      1. They are requesting unnecessary documents for account verification.
      2. They do not process withdrawals even if you have submitted all the documents.
      3. I have been advised by support team to log a complaint, but complaint department will take 8 weeks to investigate the issue.

      They still reply to my e-mails, but their response is always same that compliance team is looking into it.

      They will give you nothing except stress and disappointments.

      I have now started legal process against them to resolve this issue as the amount they owe me is not a small amount.

      STAY AWAY WITH THIS CASINO UNLESS YOU WANT TO GO THROUGH LOTS OF HASSELS TO GET YOUR MONEY BACK!!!!
      • POOR CUSTOMER SERVICE
      • THEY DON'T PAY
      • COMPLAINT PROCEDURE IS UNAPPROPRIATE
      • THIS IS FRAUD CASINO
      • 2 years ago
      This is by far the worst online casino, the games are basic and when you try to withdraw omg it’s a nightmare, they keep asking you to make another deposit for them to transfer the money. Total scam, avoid at all costs
      • 3 years ago
      Worst site ever, hardly win and I'm still waiting for a withdrawal of £10 since the 21/04/2023 today's date is the 17/5/2023. Could be a scam site so be careful, they've asked for proof of cards that I never even used to deposit. Will never put my money into this site again.
      • Never won anything from 100 free bonus spins.
      • 3 years ago
      Terrible site. Awful customer service. I provided proof of address, proof of identification, proof of card and also proof of bank transaction. They still couldnt proceed with my withdrawel as they wanted me to deposit more money from a different card to them for them to proceed. I would advice anyone not to go to this site unless you want to have a lot of hassle trying to withdraw. Definetly worst casino/slot site i have been on. You have been warned.
      • Customer service
      • Impossible to withdraw
      • 3 years ago
      Deposited weeks ago then played yesterday won and won't let me withdraw due to no valid passport, but no problems at any other casino at all, even though I sent so much more ID the gambling commissioner says I'd checks should be done before any deposit not on a with drawal like they have done with me, the 125 free spins I won £3.56 which is a joke any way deposited over £90 and won £163 that they won give me they are a new company stay away very rude on chat, don't waste your money
      • Everything is negative

      Luck Casino discussion

      Discuss anything related to Luck Casino with other players, share your opinion, or get answers to your questions.

      Casino Guru
      We want players to understand gambling.
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