The player from the United Kingdom had his winnings cancelled due to placing a bet greater than 30% of the deposit. We rejected the complaint because the player didn't respond to our messages and questions.
Not paying out due to me paying 90 for a bonus buy then spinning over the 30 percent deposit this is shocking behaviour from a casino
Scam they look for all reasons not to pay out
Dear Steven,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the terms and conditions, and this is what I found:
"Betting rules
Irregular play includes, inter alia:
Placing total bets equal to or greater than 30% of the value of the deposit currently in play.
Buying an in-game special feature (including but not limited to free spins) for a purchase/buy-in cost equal to or over the 30% of the current deposit in play."
Please, could you forward any relevant communication between you and the casino together with your game history to kristina.s@casino.guru? Looking forward to hearing from you.
Best regards,
Kristina