Legiano Casino - Player’s withdrawals are delayed.

I have requested 3 withdrawals 500eu, and 2 x 800 eu. 12/03, 13/03, 14/03. Time already passed by terms and conditions, chat not helpful keep saying that they will escalate with finance team and have big workload. No money received from them

Dear Joanadarm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello. My account didnt need KYC at the time. Yesterday appear KYC after 7 days waiting, which i have uploaded documents they requested. They never send me email about it.

Hello. They locked my account because i supply bills from UK im home owner here. I do live and work in Germany only coming back to UK on holiday