The player from Germany had been trying to withdraw €500 from Legiano since February 5, 2025, but encountered ongoing delays and obstacles, including blocked withdrawal options. Despite being verified, he received no resolution from support and felt stuck. After escalating the issue to the Complaints Team, the player was able to reactivate his withdrawal options and successfully submitted a withdrawal request. The complaint was marked as resolved, indicating that the issue had been addressed satisfactorily.
Legiano Casino - Player’s withdrawal is delayed for five months.
Resolved
Our verdict
Case closed
Amount: €500
Legiano Casino
Safety Index:Very highCase summary
Discussion
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6 months ago
Translation
Hello, I've been trying to withdraw my €500 since February 5, 2025. Legiano keeps coming up with reasons why it's not possible and keeps putting me off.
I am verified, I also received this via email.
Currently my withdrawal options such as bank transfer or credit card are blocked so I cannot even request a withdrawal.
I don't know what to do anymore and just can't get through. Support can't do anything and just keeps me waiting.
Automatic translation:
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6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share evidence of the verification status of your player's account?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or is it related to your account only?
- Did the casino offer any alternative payment method for you to use to pay out your winnings?
- Have you managed to withdraw winnings from the casino in the past?
- Could you please share with me your recent communication with the casino regarding the issue as supporting evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Translation
Hello, I was always referred to the finance department, which supposedly handled my issue. However, no one ever responded.
Then they claimed I was using a VPN to hide my IP address, but that was never the case. I was able to prove it. Recently, all withdrawal options were blocked. But after my email earlier, they've now been reactivated. I informed Legiano that I've filed an official complaint through them.
I've now been able to request a withdrawal. Let's see if it finally works. I'm excited. I've never been able to withdraw through Legiano before. But I haven't deposited anything since February either, because I wanted to wait and see what happens.
Automatic translation:
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5 months ago
Translation
I'm still being put off with excuses like there have been delays, etc. My questions about what the problem is aren't being answered. Support keeps referring me to the finance department, but no one ever gets back to me. They keep promising a response, but nothing ever happens.
Automatic translation:
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5 months ago
Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila ([email protected]),
who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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5 months ago
Hello Semj193,
My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Legiano Casino,
Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.
Thank you in advance.
Respectfully,
Attila G.
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5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Semj193,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
