Legiano Casino - Pelaajan kotiutus on viivästynyt viidellä kuukaudella.

Hello, I've been trying to withdraw my €500 since February 5, 2025. Legiano keeps coming up with reasons why it's not possible and keeps putting me off.

I am verified, I also received this via email.

Currently my withdrawal options such as bank transfer or credit card are blocked so I cannot even request a withdrawal.

I don't know what to do anymore and just can't get through. Support can't do anything and just keeps me waiting.

Hallo ich versuche seit dem 05.02.25 meine 500€ auszuzahlen . Legiano erfindet immer wieder Gründe warum das gerade nicht geht und hält mich immer hin.

ich bin verifiziert, das habe ich auch per email bekommen .

altuell sind meine Auszahlungsmöglichkeiten wie Banküberweisung oder Kreditkarte gesperrt sodass ich nicht einmal eine Auszahlung beantragen kann .

ich weiß nicht mehr weiter und komme einfach nicht durch . Der Support kann absoluten nichts machen und hält einen nur hin .

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share evidence of the verification status of your player's account?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or is it related to your account only?
• Did the casino offer any alternative payment method for you to use to pay out your winnings?
• Have you managed to withdraw winnings from the casino in the past?
• Could you please share with me your recent communication with the casino regarding the issue as supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, I was always referred to the finance department, which supposedly handled my issue. However, no one ever responded.

Then they claimed I was using a VPN to hide my IP address, but that was never the case. I was able to prove it. Recently, all withdrawal options were blocked. But after my email earlier, they've now been reactivated. I informed Legiano that I've filed an official complaint through them.

I've now been able to request a withdrawal. Let's see if it finally works. I'm excited. I've never been able to withdraw through Legiano before. But I haven't deposited anything since February either, because I wanted to wait and see what happens.

Hallo , es wurde immer auf die Finanzabteilung verwiesen, die mein Anliegen angeblich bearbeitet . Gemeldet hat sich aber niemand .

dann wurde behauptet ich nutze eine VPN um mein IP zu verschleiern, das war aber nie so. Konnte ich auch beweisen. Zuletzt waren alle Auszahlungsmöglichkeiten gesperrt . Sind aber nach meiner Mail vorhin jetzt wieder freigegeben . Ich habe Legiano mittgeteilt, das ich offiziell über Sie Beschwerde eingereicht habe.

ich konnte nun eine Auszahlung beantragen , mal sehen ob es endlich klappt . Ich bin gespannt . Bisher konnte ich noch nie über Legiano auszahlen . Habe aber auch nichts mehr eingezahlt seit Februar, da ich erst einmal abwarten wollte was passiert .

I'm still being put off with excuses like there have been delays, etc. My questions about what the problem is aren't being answered. Support keeps referring me to the finance department, but no one ever gets back to me. They keep promising a response, but nothing ever happens.

Ich werde weiterhin mich Ausreden , das es zu Verzögerungen etc. gekommen ist hingehalten . Auf meine Fragen , wo den das Problem sei wird nicht geantwortet . Der Support verweist nach wie vor auf die Finanzabteilung, aus der meldet sich aber nie jemand . Es wird immer wieder eine Rückmeldung versprochen aber es kommt nichts .

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru),

who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Semj193,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Legiano Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Semj193,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila